Business Profile
Health and Wellness
TranontThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/18/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DATE: October 11, 2023 HIDE DETAILS PRODUCTS: Radiant Beauty Bundle (x1), Transform (x1)STATUS: Shipped TOTAL: $332.76 TOTAL PV: 0 I have copy and pasted the emails I have sent to this company. From:******************** To:******************************** Tue, Nov 7 at 9:58 AM Hello,I am waiting for two bottles of glow. My order # is *******. When can I expect to receive this product? I only received half of my order. Thanks.******************************* Thu, Nov 30 at 6:49 AM Hello, I never did receive the other half of my order. I am STILL waiting for my two bottles of glow. I would please like a refund for the products I never received. I paid $332.76 for the radiant beauty bundle which was supposed to include two bottles of glow and rejuvenate. I also purchased a bottle of transform. I only received the transform and the rejuvenate and a post card stating glow was on back order and would be shipped to me within two weeks. I have not received it. The tracking number you gave me on November 19 was to half of the order that was delivered October 30. Again, order number is ORDER #******* *************************** From:******************** To:Tranont Support Tue, Dec 5 at 8:23 AM Hello, this is my third attempt at trying to get an answer as to when I will be receiving my two bottles of glow liquid collagen. I ordered them on October 11th as part of the radiant beauty bundle and transform and ive only received the transform and the moisturizer. I had a post card telling me the glow was on back order and it would be shipped to me within two weeks. It is now December 5th and I still have not received it. I paid too much money to not receive my product and to also not get an answer after two precious emails. I have attached a picture with what I ordered and when along with order number. PLEASE help. Whether that's sending me the product I ordered nearly two months ago or refunding me the amount for the two bottles of Glow. Thank you.A very very frustrated customerBusiness Response
Date: 12/27/2023
We apologize for your experience. We are refunding you the full amount of $332.76.Customer Answer
Date: 12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:12/18/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered product November 9, 2023 which I was charged for ($595.71) but haven't received the full order. Contacted customer service who created a new order but only part of the back order was received. I have an automatic order which processed on Dec 9, 2023 which I was charged for ($646.99) but have received none of the products. I contacted customer service again - their auto message said orders were shipped first in first out. Others I know received their November orders but I have not.Business Response
Date: 01/02/2024
We apologize for the inconvenience. Thank you for talking with us on the phone today. We are sending out those products you are missing immediately, and we are also refunding you for those that are completely out of stock.Customer Answer
Date: 01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the missing product does not arrive, I will notify BBB,
Sincerely,
*************************************Initial Complaint
Date:12/14/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My tranont order didn't go throw my bank account in Sept because they decided to change the date on my order so my check wasn't in yet. I ordered just a couple basic products to get me through until the next month. Tranont took it upon themselves to retry the order to go through a week and a half later without my knowledge. I only received half of my product and to this day I am STILL without product and without a refund because their customer service is completely awful!!! I have had emails going since Oct 2nd about this. I was told SEVERAL times it was reordered and then was told about 5 weeks later that NOBODY reordered it. I said I want my money back and was told in an email that they started a refund process and that I would receive my money in my bank within 10 days. It's now day 14 or 15 with NO money in my account. When I contacted them again I was told they now will send product and not give my money back. I DONT WANT THE PRODUCT ANYMORE!! Also, the flavor changed on their product MOJO. I have taken it for 1.5 years and everything was just fine. I got a container and the smell was awful and it actually made me puke when I drank it. I got in contact with them and they sent a replacement. The replacement was the exact same way, as well as another one that came in the mail. I asked repeatedly to send them back but they wouldn't send an RMA number until it was too late to get a refund. I was then told I could send 2 back for a refund. I sent those back a week and a half ago, with tracking, and still nothing is resolved. I WANT MY MONEY BACK NOW FOR ALL THESE PRODUCTS!Business Response
Date: 12/15/2023
I apologize for your experience and inconvenience. I can confirm that two refunds were processed today for your orders. One in the amount of $157.48 and a second refund in the amount of $152.09. These will be refunded back to your original method of payment.
Thank you,
Customer Answer
Date: 12/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:12/12/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
order# *******. only received my transform. not the 2 bottles of glow. tracking says all delivered . Im sure it said they were on back order but i think it said dec3. wondering where it is. I had to change email so not sure about updates. Please let me know asapInitial Complaint
Date:11/28/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I ordered this product from this company and unfortunately I am not able to take the supplement, I have not opened it or broken any seal. I have been trying to contact someone in costumer service through email and phone call with no answer. I need someone to get back to me asap so I can return and get a refund.
******* ******Business Response
Date: 11/29/2023
I apologize for your experience. An RMA # was sent to you yesterday to return the product to us but in the meantime, I have gone ahead and issued you a full Refund. It will go back on your original method of payment. Thank you.Initial Complaint
Date:11/21/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October *********************************************** I was charged $120.18 on October 12 One week later I was charged again $120.18 It turns out my rep used her account and then ordered using an account set up for me. The 2 order numbers are as follows; ******* and *******. My rep contacted Tranont customer service and the second order was to be canceled and I was to be refunded. This never happened and the product was shipped. In fact both orders were shipped and indicated delivered to my address. I have not received anything. I wish to be refunded for both orders. This is the resolution for dealing with a company that charges twice and delivers nothing to me. I dont know how their tracking shows delivered (what they told my rep)when it was notBusiness Response
Date: 11/30/2023
I apologize for your experience. A refund for both orders was processed today. The funds will be returned to your original form of payment. Thank you.Customer Answer
Date: 11/30/2023
Better Business Bureau:
I have reviewed the response made by the business of a full refund for both orders in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/17/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
if there was a NO star option on the review page thats what I wouldve put. this company is a joke and extremely UN-professional, all I want is my refund, waiting months now. The product didnt work at all so, I requested a refund. Per their instructions, they asked me to return the product which I did and I paid for shipping and was penalized for a 15%restocking fee and I still didnt get my refund. It would behoove Tranont to do the right thing, thats what professional, successful companies do, I have filed a dispute with my bank and I WILL be relentless with dealing with you and your company, count on it!!!!!After me sending 23 emails and a few phone, nothing ??Business Response
Date: 11/28/2023
I apologize because we responded back on November 14th that a refund was issued on that day. For some reason it is not showing here in the communications. With the issuance of the refund, this matter should be closed. I apologize again for your experience.Initial Complaint
Date:11/13/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a product and never got any communication from the business that they got my order or when it would be shipped. Others who ordered at the same time as me have all long since gotten their orders. But I have emailed them repeatedly and gotten no response.Business Response
Date: 11/14/2023
We apologize for the delay in your order. I checked and I am seeing that it was shipped out. You can grab your tracking information in your back office under order history.Customer Answer
Date: 11/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ***********Initial Complaint
Date:10/30/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially ordered a one time order for some products from this business. Without my knowledge their system automatically signed me up for auto subscription and did not notify me. The following month I see and order for the same products that i know i didn't order. I called right away to have it cancelled. They said in several emails that it was cancelled and a refund to my credit card would be processed. A few days later they shipped the order to me and didn't cancel it like they said it was. It has been over 10 business days and no refund. they never sent me a return label to send the order back. i have called and emailed each over 4 times and they do not get back to me. Something needs to be done about this.Business Response
Date: 11/06/2023
We apologize for your experience. A refund check in the full amount was mailed to your address on file on Friday, November 3rd.Customer Answer
Date: 11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*******************************Initial Complaint
Date:10/13/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Twice I have canceled my subscription BEFORE the order date, and twice they have sent me the product anyway. When you call them, no matter what day or time it is, it is an hour wait, and no one ever answers. When you leave a message, no one calls you back. In addition, this product (Rejuvante) is an awful product, and has left my face very dry.Business Response
Date: 11/07/2023
We apologize for your experience. A refund check in the full amount was mailed to your address on file on Friday, November 3rd.Customer Answer
Date: 11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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