Complaints
This profile includes complaints for Lendio, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
I am writing in hopes that the BBB can help me. I am the owner of Paloma Taco and Tequila in Milwaukee, WI and I was looking for a small business loan and decided to work with Lendio for this. I started the uploading of all my sensitive documents that they require on line Aug 1. I have emails from two different reps I was emailing back and forth with to see that I get all correct document uploaded. Items such as my drivers license, taxes, bank information, etc were all uploaded into their system. The moment that everything was complete, I have had zero contact from anyone. I have sent several emails, as well as my office manager, Gina. I have tried calling the numbers listed on the emails from the two reps that helped me upload everything, left messages and still nothing. I have tried calling multiple time the customer service number listed online and all they could tell me is that it is under review and that I should email ****************** with any questions or concerns. We have emailed multiple times with little to no response. The only response I have received is an email saying......
Thank you for your privacy-related request. After reviewing the account in question, it appears to have violated Lendio's Terms of Use. Lendio has therefore suspended all access to the account. This outcome is final and irreversible. Please be advised that you will no longer be able to conduct any transactions using Lendio's portal.
Government entities such as the Consumer Financial Protection Bureau govern document retention requirements which obligate Lendio to retain the information in your file. Therefore, we are unable to remove your account at this time.
Regards,
Lendio Privacy Team
I have no idea what they are talking about and I am feeling very uneasy about them having all of my important information. I, at the very least, deserve some sort of information regarding my account and why I received this email. Any help you can provide would be helpful.
Business Response
Date: 09/11/2023
I hope this message finds you well. Firstly, I want to express our sincere apologies for any inconvenience or frustration you may have experienced so far. Your satisfaction is of utmost importance to us, and we take your concerns very seriously.
As you are aware, our legal team has been actively working to review and address your case. After careful consideration, we have decided to reassign your case to one of our highly skilled Account Executives (AE). We appreciate your willingness to work with us and give us another chance.
We genuinely appreciate your patience and understanding as we work to resolve this matter to your satisfaction. Please rest assured that we are fully committed to ensuring your experience with us is a positive one.
Thank you for choosing Lendio, and we look forward to working with you to achieve a swift and satisfactory resolution.Customer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:07/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan and was not given what I believe is reasonable feedback on who was consulted and reasons for denial at the time. ********************* was difficult to get ahold of and would not provide any details without being pressured or through threat of a complaint. I put in a formal complaint weeks ago with no response and **** continues to send me emails even after doing this. We have received dozens of letters for applications not completed in the same date range we applied to Lendio leading us to be worried our application was pushed to their more predatory loan companies.Business Response
Date: 08/21/2023
Hello,
Our BBB account was previously being managed by an employee who is no longer with the company. As such, we were not given credentials to login until just this Friday. I have taken over to handle any complaints going forward, however it was not due to any sort of negligence, just not able to login. Please let me know how I can rectify this as soon as possible. Thank you for your time.
***********************
Customer Answer
Date: 08/24/2023
Complaint: 20326087
I am rejecting this response because:the issue at hand was not addressed and not attempts to find a resolution was made. It has been over a month.
Sincerely,
*********************************Business Response
Date: 08/28/2023
Dear **********************,We hope this message finds you well, although we understand that recent events might have left you feeling frustrated and disappointed. We are so sorry for the experience you've had with Lendio. Please know that this is not indicative of the service we strive to provide. We have updated our systems to ensure you are not contacted in the future and are working with any known third parties to make sure they do not contact you as well. Please let us know if you would like to discuss your application and reasons for denial in further detail and we will arrange a time to provide details. Once again, please accept our sincerest apologies for any inconvenience you've experienced. We are dedicated to improving your experience with us and ensuring that you receive the quality of service you rightfully deserve.Initial Complaint
Date:11/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lendio representatives continue to call me, text me, leave me voicemails, ask me to submit documents urgently, then they never get back to me. Im assuming its because I was denied, which is fine,but they never tell me that or bother to update me. That is unprofessional, and annoying. Then, a few months later they do the same exact routine over and over and over again. Im in ******, and they call me at ALL hours of the day and night from different phone numbers, then they text me and email me. When I block their number, they keep on calling me from another number, and sometimes its the same person contacting me from all of the phone numbers.Business Response
Date: 12/01/2022
****, Thank you for taking the time to send us feedback. Every one of our team members are vested in the success of our small business owner customers. The experience you described is not what we strive to deliver, we will explore this matter further to ensure our teams can learn caring customers like yourself. Any time you are ready to actually apply for funding, please reach out to our Customer Experience team at ************ and they'll assist you in updating your application and uploading the necessary bank statements.
We again apologize for your recent experience with Lendio and have marked your file appropriately.
Customer Answer
Date: 12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lendio took my information to submit an SBA 7a loan on my behalf, they never submitted and verbally lied to me about the submission. I believe this was an intentional move in order to pressure me into taking a loan from one of their sketchy lenders. ***************************** was rude, wouldn't let me speak to a supervisor, and changed his story more than once. I believe this to be an attempt to scam or commit fraudulent activity, and now they have all my personal information.Business Response
Date: 09/07/2022
*******, At Lendio, we believe growth comes from engagement; and appreciate your personal experience being brought to our attention. As our agent shared on the phone, your credit score was not high enough to qualify for the *** program. The ***************************** (***) is a government based program and Lendio has no flexibility in the underwriting criteria the government requires. We do have other loan options beyond the *** if you still desire a loan outside of the ***. We wish you and your business all the best.
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