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Business Profile

Online Shipping Broker

OrderProtection.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shipping Broker.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for this company's services to provide insurance for a collectible record that was shipped from ***********. the shipment arrived damaged, and this company tried to tell me that because the record packaging/sleeve/case was damaged and not the record itself, I couldn't get a refund from them and to contact ***********, who sent me back to this company. I explained that the sleeve is part of fhe collectible and has value to as part of the product and since it is damaged, I wanted a refund.

    Business Response

    Date: 04/21/2025

    Hi ******,


    Thank you for reaching out and sharing your experience. We understand how important the condition of your collectible was to you, and were truly sorry for any disappointment caused by the damage to the sleeve.

    After reviewing the claim and discussing with our team, we found that while the record itself was intact and playable, the sleeve had some creasing during transit. Since the core item arrived undamaged, it did not meet the criteria for a full refund or reshipment under our policy. That said, we absolutely recognize that the packaging holds collectible value, which is why we offered and you accepted a partial refund as a courtesy.

    We appreciate your feedback and are always working to improve how we support unique and high-value shipments like yours. If theres anything else we can assist you with, please dont hesitate to reach out.

    Thanks!

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for insurance to cover if my order arrived damaged. My order did arrive damaged and orderprotection said that they would only refund 25% of my order not replace the items as advertised. This is a scam service, paying for insurance only to be denied coverage when there is an issue. I provided clear photos of the damage and was not given the service I paid for.

    Business Response

    Date: 12/10/2024

    Good Morning Jordan,

    I hope this message finds you well.

    After conducting a thorough review of your claim, I wanted to provide a clear update regarding the situation. Based on our records, we had previously communicated that in order to receive a full refund, the return process would need to be initiated on your end. Unfortunately, it appears that the return was not processed, which is why the full refund could not be issued.

    In light of this, we offered a 25% refund as an alternative, which you agreed to proceed with. I understand that this may not be the resolution you were hoping for, and I apologize if this situation has caused any frustration. If you feel that this resolution does not fully address your concerns or if you would like to explore other options, Id be more than happy to have our team reach out to discuss the matter further. We are committed to ensuring that you are satisfied with your experience, and were here to assist you in any way we can.

    Please feel free to let me know how you would like to proceed, and I will make sure the necessary steps are taken.
    Thank you for your understanding, and I look forward to your response.

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