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Business Profile

Online Shipping Broker

OrderProtection.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shipping Broker.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Rafiel B

    Date: 10/22/2024

    Rafiel B

    Date: 10/22/2024

    Have been trying to contact them for 3 weeks over a claim and they have not responded. They send you an email and say "We'll follow up with a resolution or additional questions typically within the next hour. Please give us a maximum of 24 hours to get back to you!If you dont receive a response in the next 24 hours, feel free to reply to this email." but when you try and reply to that email it doesn't go through. and you get a reply email from ****** "We're writing to let you know that the group you tried to contact (support) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post: * You might have spelled or formatted the group name incorrectly. * The owner of the group may have removed this group. * You may need to join the group before receiving permission to post. * This group may not be open to posting.If you have questions related to this or any other ************* visit the *********** at ****************************************************************************************************** admins" They do not reply to any messages. or the claim. They make you add this to your order and say you will have shipping protection but they do not help or have support chats or emails or phone number. I wish someone would get back to me for help on this matter.

    OrderProtection.com

    Date: 10/30/2024

    ******,Thank you for sharing your concerns. We take all claims seriously and strive to maintain clear communication with our customers.After reviewing our records, we confirmed that you received a claim denial notification on October 8, 2024, indicating that your claim was categorized as "Not Covered." We also noted that you opened this email, acknowledging receipt of our response. Following this, you submitted four additional claims with varying reasons, including "Defective" and "Damaged." This indicates that the issue may stem from dissatisfaction with the original denial rather than a lack of response from our team.Additionally, please be aware that we are no longer affiliated with the brand related to your order, which affects your coverage options.If you have any further questions or need clarification, please dont hesitate to reach out. We appreciate your ****************** Regards,Order Protection

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