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Business Profile

Sales Lead Generation

FreshLime, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Lead Generation.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our monthly charge should be $250/month taken out of our account on or about the 10th day of each month for their services. Unfortunately they continue to deduct the fee multiple times each month. I have tried for 4 months to reach them to rectify through email and the phone but they have been non-responsive.

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Freshlime has double billed me but will not answer phone, text, email, or facebook. Like they are ghosts just collecting money.

  • Initial Complaint

    Date:06/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying Freshlime $150/mo for a few years, after an initial payment to create our website. The monthly fee was to be able to interact with our website, plus a hosting fee. I am not certain how long our website has been down, but I am not able to get in contact with Freshlime. I have tried calling, but nobody answers. I have emailed, with no response. I put a stop payment through my bank, because they were still taking my money.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our business has been using Freshlime for quite a while, until recently we did not have any issues. In May, they charged our credit card three times for the same invoice. The same invoice number was on each receipt they sent, $300 charged three times within 3 days. And sure enough, our credit card statement shows three separate charges of $300 from Freshlime. We have sent several emails, left several voicemails, and even sent a written letter requesting termination of our subscription as well as a refund. We have not heard anything from anyone. We feel that we are reasonable people, we've been polite and understanding in our attempted communications with Freshlime. But to not make yourself available to your clients, no responses or any attempt to make this right, is an absolutely terrible way to run a business. Would not recommend using this company.

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid to have our website created and paid additional to have it maintained. Our website, ******************************** has been down for 2 months now. I have left 6 phone messages, emailed a dozen times and no reply. This company is a fraud and I don’t get an immediate resolution of fixing our website or a full refund I will be filing a lawsuit.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    InGym has enrolled for services with Frehlime for over 2 years paying over $200 to manage our website, manage reviews, and a chatbot. It took them over 6 months to get the chatbot even though we were paying for the service for 6 month without the bot on our site. They are supposed to manage our site. Our site is currently down and I'm not able to get anyone from Freshlime to address the issue. All their phone numbers are down. I'm afraid we have lost all the content for our site.

FreshLime, Inc. is NOT a BBB Accredited Business.

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