Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,987 total complaints in the last 3 years.
- 2,757 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have been a longtime customer, but not by choice! I am locked into a contract for equipment and I'm still being charged on one account for a system that was disconnected months ago. I am done with them stealing my money and not following through with what their customer service reps told me they were going to do.On 06/02/22 I spoke with ****** ID #****** who was supposed to credit my account $497.64 as well as cancel an account that they couldn't seem to transfer from our old address when we moved! I literally have been paying for service at another address while the equipment was hooked ** in our new home FOR OVER A YEAR NOW!!! AND STILL THEY TAKE MY MONEY MONTHLY FOR THAT ACCOUNT ALTHOUGH IT WAS CONFIRMED TO BE DISCONNECTED! I WANT A RESPONSE! I WANT MY MONEY CREDITED IMMEDIATELY AND I WANT EVERYTHING DISCONNECTED!!!!! If one more debit comes from my account, I will contact a lawyer! I am sick of this!Below is the cancellation from June. We moved in May 2021. I want all of my money back from June to the present as well as the $497.64 that was supposed to be credited! I also want my other account disconnected! AGAIN my next move is to contact a lawyer for theft!!!!!Hey *******!We have received your cancellation request, submitted 06/02/22, and have attached it to your account. We will review your account and begin the cancellation process. If there are any issues with your request, we will reach out via email.We are sad to see you go, and wed love to continue keeping you and your home protected. Simply give us a call at ************ to discuss your needs, and we will find an offer thats right for you.For your reference, your service number is S-*******.
Business Response
Date: 10/04/2022
October 4, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18135169
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: February 27, 2020
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has agreed to provide cancellation of S-******* and will provide a refund of all payments made from April 1, 2021, to current. Vivint has also agreed to provide cancellation with out penalty of S-*******. **************** will remain responsible of paying off the equipment with Citizens. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A young lady came to my house , ***** from Vivint and offered us to switch from ADT. During her presentation she claimed would not be charged initially and we were. ($*****). First ??. Vivint has a buyout program that helps the new customer leave there current service. They typically offer up to $1k. We informed the rep ******************* was $2k. She said no problem she spoke to her supervisor and got it approved. So we moved forward. Since then only received $1k and they claim they cant locate *****. Second ?? . Also with vivint you have to get pre approved for the equipment thru Fortiva. ***** told my wife she was approved for $2k and we purchased accordingly. Two weeks later ******* charged my account $548, stating she was only approved for $1500. Final straw. They have lied throughout the whole process. ****** produced the promised buyout, refund my $548 plus the $ ***** or void the contract is signed under intentional deception.Business Response
Date: 10/04/2022
October 4, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18134850
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: August 10, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** in order to assist. Vivints representative is working with ******************** on the account and financing to resolve this matter. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is against Vivint Smart Home. I have paid for there "Smart Home/Alarm" System for 4.5 years. In those 4.5 years the system was completely problematic. I have spent countless hours reboot/restarting all devices including there alarm panel to get get the product to function as advertised. I had a tech come our roughly 2 years ago trying to resolve all these issues only after having to basically threaten Vivint to get the tech onsite, only to have him leave and the same issues kept happening. Last weekend we had a break-in on our vehicles and the Vivint Camera was offline and did not record much like the 50 other times I had to restart the camera for the same reasons. I called to explain my frustrations and cancel my account as I did not receive the product nor service for the 4.5 years I paid for. I was forced to pay an early cancelation of ****** dollars on 9/26/2022. It is completely unacceptable to have a customer pay additional fees when they did not receive the service and product promised. Account was canceled 9/26/2022 *************** number S-******* If a refund is not processed I will file a complaint with the ************************ of **** as well as go door to door with of my surrounding neighbors who have Vivint with a 2 page document of the issues I have had and why the need to cancel there service and use another provider.Business Response
Date: 10/03/2022
October 3, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18134504
Complainant: ***************
Vivint Account #: *******
Date of Agreement: April 20, 2018
To Whom It May ***************** have reviewed the information provided by Mr. **** and appreciate the opportunity to respond.
A Vivint representative has reached out to Mr. **** in order to assist. Vivints records show that ************** account has been cancelled. As a courtesy, Vivint agrees to refund $180.15 to the card on file. Mr. **** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold the Vivint system and was told it was approximate 60 dollars. On the day of installation I was not given all that I was promised. As soon as they left it did not work(7-31-22). On 8/1 I requested cancellation and filled out paperwork. I had to call and complain to get them to remove which was done on 8/9 an I still have the holes to prove it. Since them I have called repeatedly and keep getting collections calls. They have not credited fortiva and I risk it going on my credit. I made a call today and was told they had no record even though on my previous calls I was told they had it and i was being credited. I dont trust that after almost 2 months it will be credited and it will affect my credit. This has been a nightmare and I just wish I never signed up. I want cancellation back to original request and any negative issues corrected.Business Response
Date: 10/04/2022
October 4, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18134120
Complainant: *******************************
Vivint Account #: *******
Date of Agreement: July 30, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
In her complaint, ******************** states that when she was sold the system, she was told it was approximately $60 per month. ******************** states that on the day of installation she was not given all that was promised. She also states that when the technician left the system was not working. ******************** states that August 1, 2022, she requested the cancellation of her account and filled out the paperwork. ******************** states she is getting calls from collections and that her Fortiva account has not been credited. ******************** desires cancellation and correction to a credit report.
A Vivint representative has attempted to contact ******************** via email in efforts to resolve this matter. Vivint has provided a refund, cancellation of the account and the Fortiva line of credit has been paid in full.
Vivints records indicate that ******************** signed a Purchase and Services Agreement on July 30, 2022. Records indicate that ******************** did request the cancellation on August 1, 2022, but her cancellation request did not go through via email. Records indicate the September 30, 2022 a new notice of cancellation was sent and full cancellation was provided.
With the listed information above, Vivint has provided full cancellation. ******************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Vivint system in the house that I just sold. An elderly lady bought my house. I have tried to cancel the monitoring. The request went in 09/22/2022 and they have not shut it down. the new owner is frightened be cause he has no control over the system when an alarm sounds. Very poor business.I was not told or made aware that I was in a five year contract. So my bad that's on me. I paid off the equipment and bought out the contract. And again spending hours on the phone trying to cancel the monitoring.....worst experience I have ever had with an alarm company. This number 8Business Response
Date: 10/04/2022
Tell us why here...
October 4, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18133970
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 7/1/2019
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ************** and a resolution has been agreed upon. At this time, Vivint cancelled his account on October 3, 2022. ************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vivint upgraded equipment without informing of cost. In July 2022, we came to an agreement with Vivint to settle the disputed amount. We paid $435.04 and agreed to $45.95 monthly fee. The company stated they received the payment on July 25, 2022. On August 15, 2022, we received a bill for $200.73. I remitted payment of $45.95 plus documentation dating back several months. September 26, 2022 we received a bill for $356.51. We have spent countless hours on the phone trying to resolve the billing issue with Vivint. A representative assures us the issue is solved yet we continue to receive bills for the wrong amount. We would like to file a complaint. We have had conversations with at least 10 employees from this company.This company has ignored the agreement that was made on July 13, 2022.Business Response
Date: 10/03/2022
October 3, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18132246
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: April 14, 2016
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** states that there has been an issue with the upgrade that he received earlier this year. ****************** states that he has spoken with Vivint and has not had the billing adjustment. ****************** desires a billing adjustment and contact by the business.
A Vivint representative has reached out to ****************** in order to assist. Vivints representative has waived the billing due on the account and adjusted the billing to waive the remainder of the payment installment plan. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ****************** signed a Purchase and Services Agreement on April 14, 2016. Vivints records show that ****************** was offered a reduced monthly rate and new equipment with a payment installment plan in March 2022. Vivints records indicate the equipment was installed and the payment plan initiated in July 2022. Vivints records show that ****************** contacted Vivint since March 2022 about the billing.
Vivints representative is willing to assist and Vivint agrees to the above resolution. ****************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have another security company which salesperson was well aware of me being in a contract. Actually 2 salespeople which would not take no for an answer after hours of me continuing to say No I Finally agreed. I tried to cancel was told oh well now I am paying 2 security companies. When I call multiple times there employees are aware of the sale tactics and want to help but can not. Also camera quit working within the first 12 hours. Was told I would have to pay for someone to come and fix it after a couple of weeks someone did come but couldn't fix it so again had to wait until someone else showed up another couple of weeks. Was also told I would not be charged for first 6 months because of contract what a lie charged the first day they were at my place until after ****pmBusiness Response
Date: 10/03/2022
October 3, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18131019
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: August 8, 2022
To Whom It May ***************** have reviewed the information provided by ******************************* and appreciate the opportunity to respond.
A legal representative from Vivint has recently contacted ******************** to resolve her concerns. ******************** may contact ********************************** / ************ directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with Vivint in 2019. I called to cancel on 9/26/2022 and am being told I am locked in a 5 year contract for the service. I was not informed of this and am currently unable to view the document I supposedly signed.I have already paid off the equipment, and such should no longer have to pay a fee to cancel the service.I have attempted to settle the issue with Vivint to cancel, but they are not willing to waive the fee to cancel.Business Response
Date: 10/03/2022
October 3, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18130273
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: May 10, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** in order to assist. **************** has no further obligation to Vivint. Mr. ******* card is being refunded in the amount of $110. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a security system installed on September 20th, when the installer left it was apparently supposed to be working, however later that day we were getting error messages on the panel and the motion detectors were not working. We have spent multiple days and hours on the phone with their tech support and customer loyalty and the system is still not working and we paid in full for the system. They are now telling us they cannot get a technician out to fix the system until Nov. 2nd, which is totally unacceptable. My sales rep is not returning my emails and we are told this is all they can do.We need a technician out immediately to resolve this. They have take our money and we do not have a working system.We need assistance with this resolution.*****************************Business Response
Date: 10/03/2022
Tell us why here...
October 3, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18130245
Complainant: *****************************
Vivint Account #:*******
Date of Agreement: 9/20/2022
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
In her complaint, ****************** explains that her system is not working properly.****************** is requesting a sooner appointment for a technician to service her system.
Vivint has contacted the manager in Ms. ******** area to find a sooner appointment for a technician to service her system. A representative from Vivint has contacted ****************** via email and will update her if Vivint is able to schedule a sooner appointment than October 25, 2022.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/03/2022
Complaint: 18130245
I am rejecting this response because: Vivint has moved the original appointment for servicing on Nov. 2nd up by one week to Oct. 25th without notifying me of the change or reaching out to even see if this new date works with my schedule, they also did not inform me of what time the technician is supposed to arrive at the residence on Oct. 25th. However, one week sooner is helpful and appreciated the date is not ideal and we are still without security protection and monitoring at the residence for over 3 more weeks for a service we have already paid in full for and would request a sooner appointment and ask that I be contacted directly to coordinate a day and time that works with my schedule as I am working full-time and need to make arrangements to be at the residence. Thank you for your assistance with this matter.
Sincerely,
*****************************Business Response
Date: 10/10/2022
October 10, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18130245
Complainant: *****************************
Vivint Account #:*******
Date of Agreement: 9/20/2022
To Whom It May ***************** have reviewed the information provided by ***************** and appreciate the opportunity to respond.
Vivint has contacted ******************. An appointment is scheduled for October 25 from 4 pm to 8 pm. If ****************** needs to reschedule her appointment, she may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around June 2021, we were referred to this company and decided to have our alarm system installed. During the past year and beyond. Something has always been wrong with the service. During the first 90 days, I had to call several times because the cameras they installed were not working. They eventually told me to get on a ladder and reset them all (just had an accident that hurt my back so that was out of the question). I went back and forward about them send a tech out. We had exhausted ALL the tech support over the phone nothing was working. They informed me they would but at a cost to ME. I said no, to come pick the equipment up. They refused and eventually sent someone and informed me that this was the first and last time. The panels in the house go off without in movement at all, Called them about that, they said to replace the batteries (system less than 60 days old at this point) did that. Still did not solve the issue. Then it stop and keeps occurring OFTEN. The cameras are a hit or miss. Sometime they catch someone or a car driving up and MOST of the time they dont. The parameter has been reset several times. The cameras stop working during the night (what is the use if we are sleeping and something happens we have NOTHING). They also "financed" the equipment unknowing to me. RUSHED me into signing a contract at 1am in the morning. The equipment is over 3k and I can never get thru to this "finance" company that does not seem to exist. They informed me if we would have paid cash it would have been about $500 (we have great credit and would have just paid for it outright) but was NEVER informed of this. I have been given the wrong numbers, and the bank Citizens said they knew NOTHING about Vivint or any financing. This is a pass-threw and legal action need to be taken. Now we are experiencing MORE issues and still the same run around. I have contact a lawyer and joint the forum to file a lawsuit against them.Business Response
Date: 10/03/2022
October 3, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18129578
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: June 4, 2021
To Whom It May ***************** have reviewed the information provided by ************** ****** and appreciate the opportunity to respond.
To assist, Vivint agrees to dispatch a technician to ****************** home at no cost to resolve her equipment concerns.
Vivints records shows that **************** signed a **************** Agreement with the initial term of sixty (60) months. This Agreement shows a monthly services fee of $34.99, and total equipment fee of $3,239.96 that was financed through Citizens, plus applicable taxes during that term. Vivint relied on ****************** representation to ensure she understood her commitments to Vivint as outlined by the Agreement.
Vivints records further show that **************** first contacted Vivint of her equipment concerns on June 12, 2021, and an over the phone technical support was offered to resolve her concerns. **************** again contacted Vivint further regarding her equipment concerns and on June 23, 2021, August 12, 2021, and May 31, 2022, technicians were sent to ****************** home to resolved her equipment concerns.
Vivint agrees to the above resolution and approves a free in-home technician visit. Should **************** wish to cancel the Agreement prematurely, she may contact Vivints *************************** at **************
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/03/2022
Complaint: 18129578
I am rejecting this response because:
I never signed the contract my husband did in a rush We have had the same ongoing back and forward issue.
The cameras still aren't pick up. People walk up or drive up with no notification. We are not getting on a ladder to reset them again. The window detector goes off randomly which is nerve wrecking.
Today workers came and the doorbell neither driveway camera pick them up.
This system as useless for the amount of money being paid.
Wr tried to cancel it last year and were told we couldn't until your techs had come out several times which you all charge US for. The salesperson never went into detail about any of this. Just sign at 3am in the morning.
Doorbell camera had to be reset or reinstalled and was put last year for over a week.
You all had my husband RUSH and sign a contract (he is mentally challenged/9th grade education) and completed a credit application to finance 3k worth of equipment. Which he had no clue you all did. Then when I asked your representative said were could have paid for it for under $600. But with financing which he DIDN'T need its over 3k Which works when its wants to.
I have forward all the screenshots from your "chat" agents. Who hung up on me several times last year. Many were rude. And I went back and forward with them about the tech charge until they reluctantly said they'd waive it.
I have also reached out to others regarding your company's shady practices.
Unlike my husband, I'm very educated add will ensure no one or company tries to do something that is unethical.
I will be contacting our lawyer if this is not resolved.
Citizen bank knew NOTHING about a loan and emailed me as well. I have exhaust the "contacts" for them and not one knows anything about a loan.I need then direct contract information to the finance company with all documents.
The entire contract and all authorization forms.
You addressed nothing regarding the pass through bank Citizen. The company's fraudulent and deception practices. And your faulty equipment.
I'm sure this is a pass-thru but we'll get to threw bottom of this issue.
Sincerely,
***********************
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