Complaints
This profile includes complaints for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,987 total complaints in the last 3 years.
- 2,758 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged ******, for Car Guard I never agreed to or received. I have called Vivint several times to have this charge removed and havent received any help. I was told I need to return something I never agreed to or received. I spoke with ****** who advise there was a case opened case#*********, the resolution was tracking number **********************, showed delivered. In order to process a refund I must return something I didnt receive or provided authorization to buy. I need help removing this transaction from my account. I advise Vivint I would ask my community in our ************** if someone received a package in error.
Business Response
Date: 09/30/2022
September 30, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18128220
Complainant: ***********************
Vivint Account #: *******
Date of Agreement: August 6, 2022
To Whom It May ***************** have reviewed the information provided by ************** and appreciate the opportunity to respond.
In her complaint, ************** states that she was charged $199.99 for a Car Guard device that she did not order or agree to receive. She states that she has called Vivint several times to have this charge removed but has received no resolution. ************** states she was told to return the device that she has never received. ************** states that Vivint has provided a tracking number showing this device has been delivered to her home. ************** desires a refund.
A Vivint representative has attempted to contact ************** via email in efforts to resolve this matter. Vivint has provided ************** with a refund of $204.98. the refund was sent September 27, 2022 and can take up to five (5) business days to arrive.
Vivints records indicate that ************** notified Vivint of the incorrect charge August 16, 2022. Records show that account review had to be completed before submitting the refund. A refund was submitted September 27, 2022.
With the listed information above, Vivint has provided the requested refund of $204.98. ************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Beforehand, I acknowledge that I am behind in my account payments. With that being said, I have made monthly payments to Vivint while I attempt to get to a place where I can pay off the balance in full each month. On, Sunday, September 25, I was checking my bank account and I noticed there was a deduction in the amount of $303.93 from my checking account on 9/24/2022. This payment was not authorized or made by myself or my wife. There was no communication made with Vivint, and they must have used a card on file to make the payment. That payment has caused multiple debits to result in *** charges. In an attempt to find out information regarding the transaction and after explaining the *** charges, the representative suggested that I place the account/card on hold to prevent the fees from the other payments that *** be coming through resulting in *** charges.Business Response
Date: 10/03/2022
October 3, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18127730
Complainant: *******************
Vivint Account #: *******
Date of Agreement: August 28, 2015
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In his complaint, **************** states that his card was charged in the amount of $303.93 on September 24, 2022. **************** states that he did not authorize this charge. **************** desires a refund.
A Vivint representative has reached out to **************** in order to assist. Vivints records show that a refund of $303.93 was sent to **************** on September 27, 2022 and takes 10 to 12 business days to appear. Vivints representative is also waiving the due balance of $303.93 on ****************** account. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
Vivints records show that ***************** signed a Purchase and Services Agreement on August 28, 2015. Vivints records indicate that following a payment made on August 26, 2022, ****************** payment method was placed on autopay and a charge was authorized on September 23, 2022. Vivints records show that **************** had made partial payments on August 18 and 26,2022.
Vivints representative is willing to assist. **************** may contact Vivints representative directly if he has questions or concerns regarding this matter.
If you have further questions or concerns regarding this response,please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/03/2022
Complaint: 18127730
I am rejecting this response because:I appreciate Vivint's willingness to refund the money that was not authorized. Even more I appreciate the removal of the existing balance.
But for a point of clarification, I did not set the payments to autopay. When I called and spoke to the customer service representative, she mentioned to me that the reason the charge happened was because I was on autopsy. I told her that was incorrect and to check again. At the same time, I opened my account to see if it was set for autopay. She acknowledged that it wad not on autopay, and I checked as well to confirm that it was not turned on. Again, my concern, was that this payment was taken without authorization.
Outside of clarifying this initial concern so as to not accept responsibility for the error that prompted my complaint, im satisfied with its resolution.
Sincerely,
*******************Initial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was offered this security system from Vivint from a door to door sales person I was told I have 30 days to cancel I was also offered a 500 gift card to try it I was told all my smart lights and garage was going to be integrated and they where going to work with the vivid system and they dont work Ive been trying to reach my sales guy whos not answering the phone so at this point Im trying to cancel my service with them I have some what they asked and mailed a letter to them in writing and have t heard anything back from the companyBusiness Response
Date: 09/30/2022
September 30, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18124090
Complainant: *************************
Vivint Account #:*******
Date of Agreement: September 14, 2022
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** and a resolution has been agreed upon. At this time, Vivint has provided full cancellation of the account, the equipment has been removed, and a full refund has been provided. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have there service and was trying to close out my account and they ended up telling me I had to pay over a thousand dollars to cancel. She explained to me that we are tied up to them for 5 years after starting. My sales rep. had told me that we are only tied to the company if we still owe on the cameras, and that if we didn't owe anything on the cameras we could cancel anytime. If I knew we where tied up to a company for 5 years I would have never signed upBusiness Response
Date: 09/30/2022
September 30, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18123307
Complainant: ***********************
Vivint Account #:*******
Date of Agreement: 5/26/2021
To Whom It May ***************** have reviewed the information provided by ************ and appreciate the opportunity to respond.
A Vivint representative has reached out to ************ and a resolution has been agreed upon. At this time, Vivint has agreed to refund his payment of $302.00. Additionally,************** account will remain cancelled. ************ may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/23/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At the end of August of this year (2022) I decided to reconnect my Vivint services.I had Vivint a few years ago and had removed the service due to customer service issues. Namely, I had gotten a replacement camera that wasn't working and when the new one started giving out, they told me they would send someone to fix it for a charge around $150. I told them I wanted to cancel my membership, yet they kept charging me. Many calls and a few months later, they cancelled my services for non-payment.Due to recent issues, I decided to get a security system and all reviews said Vivint was the way to go.I talked to a representative named **** (ph:************) who said he could reconnect my system, send me the new panel, new doorbell cam, a few sensors, and a **** gift card as an incentive for reconnecting my service that day. I asked about indoor cameras, keypad deadbolt, and other options, but he said the equipment I had would still be compatible. He explained it would be $150 for 3 months and then $50 after that.I agreed.I paid the $150 and received the equipment in about a week. I was waiting for the free installation that was advertised, but it never came. I texted **** (our main method of communication) on Sept 2. He has yet to respond. I installed the equipment, but ran into issues with my old equipment. It turns out it is not compatible with my new panel and new service, despite what I was told.Additionally, my app, which was the main reason I chose the service, doesn't work. When I called to figure out why, they said it would take a few days. When I called again, they said it was because I owed around $375 from my previous service, the one that they had never disconnected and that they told me had not been under contract.I have equipment that doesn't work, no gift card, no installation, a bill from about 5 years ago that was unjust to begin with, and no access to app. I can't even login to pay my bill.Business Response
Date: 09/29/2022
September 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18121222
Complainant: ***************************
Vivint Account #: *******
Date of Agreement: August 30, 2022
To Whom It May ***************** have reviewed the information provided by ********************** and appreciate the opportunity to respond.
In his complaint, ********************** states that he recently decided to reconnect his services and spoke with a representative who told him he would get a new panel, new doorbell camera, and a few sensors, he states he was also offered a gift card as an incentive. ********************** states he asked about indoor cameras, a deadbolt door lock, and some other options, which he was told that his current equipment would be compatible with his new system. ********************** states his old equipment is not compatible. He states the app does not work and was told it is because he owes $375 on an old account that was never disconnected and was not under contract. ********************** states his app does not work, the equipment does not work, he has not received a gift card, and he has a balance from 5 years ago. ********************** desires full access to the services such as the app, the promised gift card, and replacement of the equipment he was ensured would be compatible.
A Vivint representative has attempted to contact ********************** via email in efforts to resolve this matter. Vivint is willing to work with ********************** in getting the non-compatible equipment replaced, getting him a credit in place of the gift card he was offered as well as making sure he has app access. Vivint has requested further information from ********************** to ensure that this resolution can be executed.
Vivints records indicate that ********************** signed a Purchase and Services Agreement (Agreement) on August 30, 2022. Vivint records show that some of the equipment had previously had by ********************** is not compatible with the new system. Records show that the App is not registered to the new panel, which can prevent it from working.
With the above information listed Vivint offers to assist in getting the issues with the account resolved. ********************** may contact Vivints representative directly with any further questions or concerns in this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would, however, like to know what will be done regarding the charges that were added on my previous service and that I was told I still owe.
Sincerely,
***************************Initial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly tried to communicate about my issues with this company. The service was not good for several months. I have relocated to a new unit and i was not able to get the sensors. I do not work in maintenance. The previous owner will not allow me to come back in to the home. I called Vivint previously to understand what to do when I moved out. They said we will have you DIY. No-one expressed what to do. No i have a system with no sensors. I called and was promised them for free and then later offered for ******. Threatened if I cancel it will be ******* due immediatelyBusiness Response
Date: 09/30/2022
September 30, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18118731
Complainant: *****************************
Vivint Account #: *******
Date of Agreement: November 24, 2021
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
In her complaint, **************** states she received services with a do it yourself system. **************** states that she did not remove the sensors and is not able to retrieve them from the original location. **************** states someone told her she could have sensors for free. **************** desires six (6) sensors or cancellation.
A Vivint representative has reached out to **************** in order to assist. Vivints representative has credited the cost of six (6) sensors to Ms. ******* account. **************** may contact Vivints representative directly if she has any questions or concerns regarding this matter.
Vivints records show that **************** signed a Purchase and Services Agreement on November 24, 2021. Vivints records show that **************** contacted Vivint on September 17, 2022 to inform Vivint of a new address. Vivints records indicate that **************** contacted Vivint on September 19, 2022 about needing additional sensors. Vivints records indicate that **************** requested cancellation at this time as well.
Vivint agrees to the above resolution. **************** may contact Vivints representative if she has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February 2021, I called Vivint to see about getting my monthly payments lowered due to being a loyal customer and the fact that Ive been having issues with the door lock that wasnt being resolved. The rep I talked to told me I was having issues because I needed to upgrade my equipment and could do so for free. Never mentioned a Citizen One Loan. I also was very adamant about not signing another contract and was told I could do month to month. After the tech installed the new equipment, he brings out the Citizen One info for me to sign explaining it was for the equipment which rubbed me the wrong way being the rep never mentioned it at all when placing the order and just said the upgrade was free. Since the equipment was already installed, I just signed it because I knew I was on a month to month and would cancel if I had issues. Fast forward to today, Im having more problems (door lock, doorbell and keypad have been having issues) with the new equipment than the old. I feel like I was swindled into upgrading my equipment so Vivint can get more money. I called on 9/6/22 to cancel just to be told I was under a 5 year contract! I asked how when I was guaranteed a month to month plan. He tells me it says in the notes from the original call that customer didnt want 5 year tie down and month to month promised but still says the loyalty department has to review the call and get back to me about canceling my account. He scheduled an appt for me to get my tech issues resolved which ended up being a NO CALL, NO SHOW. I called Vivints ****************** again and asked to speak with a manager and was told a manager would call me back in an hour and never heard from anyone from Vivint til this day. There is a lack of care to provide any customer service to a customer of 7 years, I want to dissolve any contracts/ties ********************* with Vivint completely as I feel they are taking advantage of their customers. I never agreed to another 5 year contract!Business Response
Date: 10/01/2022
October 1, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18116845
Complainant: ****************************;
Vivint Account #: *******
Date of Agreement: December 12, 2015
Date of Addendum:
To Whom It May ***************** have reviewed the information provided by *********************************** and appreciate the opportunity to respond.
In her complaint, ******************** explains that in February 2021, she was offered free equipment upgrade and was never told she had a Citizen One loan. She further explains that she was also told she was on a month-to-month contract and could cancel her account at any time. ******************** further explains that she is now being told she has a 5-year contract for equipment and services. ******************** desires cancellation of her account.
A legal representative from Vivint has attempted to contact ******************** via email and phone to resolve her concerns.
At this time, Vivint agrees to cancel ******************** account and Citizen One loan without penalty. ******************** may contact Vivints representative directly if she has any further questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a customer of **********************. Some months ago I was trying to reduce my monthly payments, and Vivint told me that if I paid off the balance owed on my alarm equipment, about $900, which I did, I would then pay only the monitoring fee of $15 per month. I paid off my equipment and Vivint then charged me $16.24 for monitoring. Recently, Vivint began over-charging me, $28.67 per month for monitoring. This week while checking my credit union statement, I noticed an auto draft paid to Vivint for $41.65 which they cannot justify to my satisfaction. I contacted Vivint and spoke with their loyalty representative *****' with whom I had a lengthy conversation to ask why my bill has gone from $16.24 to $28.67 and now to $41.65. I told *****' that I wanted a refund for the difference in the amount Vivint has charged me and the $16.24 per month that I was agreeable to. ***** put me on "hold" several times for several minutes to confer with his "team" which never resulted in a solution and seemed to be more like a control/delay tactic than a desire to solve my concern. After a long fruitless conversation, I told *****' that my final response is that I, (*************************) was at that time, on that date, (the whole conversation was being recorded) canceling my monitoring subscription with Vivint. Then *****' and his "team", who could be heard at times in the background, assumed a more adversarial tone and stated to me that the agreement I signed (I do not recall signing or having a copy of the agreement with Vivint), says that I must cancel "in writing" or else the account will remain open and billable. I told Vivant that I will not send my cancellation by mail and that I consider my verbal notification (recorded) adequate to end our business relationship. Today I checked my credit union statement and it showed a draft for $28.67 which was clearly done in defiance. I canceled the debit card Vivint is drafting on yesterday, so I'm not sure if their draft will be paid.Business Response
Date: 09/29/2022
September 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18058974
Complainant: *************************
Vivint Account #: *******
Date of Agreement: May 10, 2019
To Whom It May ***************** have reviewed the information provided by **************** and appreciate the opportunity to respond.
A Vivint representative has reached out to **************** in an effort to assist. Vivints representative is sending a refund of $63.10 to **************** via check. Vivint agrees to cancel ****************** account without penalties. **************** has no further obligation to Vivint. **************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalInitial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've spoken with countless reps regarding my Vivint equipment. In September 16, I was informed that my passcodes and account did not have changed made, and that the rep was able to see this in my account. I called several times again and spoke with another rep who informed me this is impossible for Vivint specialist to determine. The issue is, my home was burglarized and Vivint is not answering truthfully about their equipment. I have requested a supervisor multiple times and they would not allow me to speak with someone.Business Response
Date: 09/29/2022
September 29, 2022
Better Business Bureau of ****
*************************************************************** 84129
RE: Consumer Complaint Case #: 18116191
Complainant: *************************
Vivint Account #:*******
Date of Agreement: 12/11/2021
To Whom It May ***************** have reviewed the information provided by ****************** and appreciate the opportunity to respond.
In his complaint, ****************** explains that his passcode was changed and clips were deleted from his cameras. ****************** is requesting information as to how these events took place.
Nobody can change a passcode unless they know the old one, and Vivint can't see who changed a code or what their code is. Only someone with access to the panel and the mobile app could delete clips. ****************** is the only person who would know who he has shared codes with.
A representative from Vivint has contacted ****************** via email. If ****************** has any additional questions or concerns, he may contact the representative.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint LegalCustomer Answer
Date: 09/29/2022
Complaint: 18116191
I am rejecting this response because:I will have my attorney communicate with Vivint. I'm not asking WHO changed anything, I'm asking if there was a change.... Period. Additionally, I am asking IF CLIPS WERE DELETED. I'm not asking who, I'm asking if days had been deleted from this account.
Sincerely,
*************************Initial Complaint
Date:09/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i was charged twice on sept 23 for ********************************************************************************************* i had to pay the full amount which i dont have. wasnt willing to give me what i asked for. i want what i asked for. im not pleased with the service and the customer support eitherBusiness Response
Date: 09/29/2022
September 29, 2022
Better Business Bureau of ****
3703 ********
**************, **** 84129
RE: Consumer Complaint Case #: 18062678
Complainant: ****************************;
Vivint Account #: *******
Date of Agreement: September 16, 2022
To Whom It May ***************** have reviewed the information provided by ******************** and appreciate the opportunity to respond.
A Vivint representative has reached out to ******************** and a resolution has been agreed upon. At this time, Vivint has cleared the past due balance of $139.04 as well as provided a refund of $58 to cover returned payment fees. ******************** may contact Vivints representative directly if he has any questions or concerns regarding this matter.
If you have further questions or concerns regarding this response, please respond to either our mailing address: *************************************************************, or fax number: **************, attention Department 160 Legal.
Sincerely,
Vivint Legal
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