Complaints

This profile includes complaints for Safe Streets USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safe Streets USA, LLC

  3400 N 1200 W Lehi, UT 84043-2685

  
• 

  Safe Streets USA LLC

  175 W 2nd S Ste 200 Rexburg, ID 83440-2418

  
• 

  Safe Streets USA, LLC

  5305 Raynor Rd Ste 100 Garner, NC 27529-6997

• 

  Safe Streets USA, LLC

  10 Dorrance St Providence, RI 02903-2018

  
• 

  Safe Streets USA, LLC

  6 City Ctr Portland, ME 04101-4000

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ADT services as a first time home buyer I didnt realize I was going through a third party until the gentlemen arrived for an install he was very nice and helpful in the beginning set up alarm system and cameras he had issues with setting up the cameras to work I couldnt view them on the app he blamed the internet provider so I gave him the benefit of doubt fast forward 3 months later 3 bills paid and new internet from spectrum still not working and I called safe streets multiple times disconnnecred me or transferred me now Im $89 per month for services I cant use in my home and in order to cancel they wanna charge me 75% of the remaining ************************************************************************************************************** now I need to get my attorney involved now I want out of this extortion contract Im willing to pay for equipment. And I already paid for time used so there shouldnt be an issue I just want out of the horrible scam contract that they didnt and refused to furfill

  

  Business Response

  Date: 11/01/2023

  Upon reviewing the customers account, a return visit was scheduled for Aug ******* to connect the cameras to the internet, which was completed.Customer then called on Aug ******* stating that doorbell is not set up and cant get a connection in which we schedule the customer for Aug *******. The technician was able to assist the customer via telephone and the issue was resolved. No further contact from the customer after this until Oct 27, ************ to cancel their service and as stated on the contract that they signed there will be an early termination fee if contract were to be cancelled prior to the end date on said contract. If the customer is still having issues with the system/cameras we are more than welcome to send out a technician as they are still under warranty up until the 14th of November free of charge,they would just need to contact our customer care department at ************** to get scheduled.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered service with ADT and they sent Safe Streets to install and manage my account. The technician never told us that we needed to download all these additional apps with additional charges to view cloud footage of someone robbing our property. We pay $80 a month, paid over $1800 for installation and still got robbed. I only had service for three weeks before getting robbed. The thief stole the doorbell camera and removed the battery. I called Safe Streets to find out how I can get access to video footage of the robbery before the person attempted to steal our property, they couldn't help and ADT couldn't help. However, they did tell me that I could pay them an additional amount to have a technician come out and help and I would also need to pay $300 for an additional camera. Are you kidding me!!! We just got robbed and you can't help us with video footage and to have someone come to the house would cost $100. Absolutely Not ! I would never recommend Safe Streets to anyone, they are the worst company EVER ! I will reach out to my congressman and Attorney General to have them investigated.

  

  Business Response

  Date: 11/01/2023

  Could the customer please provide the address as to where the installation took place and the telephone number associated with the account. We are not able to confirm the correct account with the information provided as it is not attached to an account.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 24,2023 contacted Safe Streets to install an ADT security system in my new home based on the flyer I received stating a $99 special. August 26 technician came to my home and began installing all types of equipment (4 outside cameras, 3 inside cameras etc.) I expressed to the technician several times I did not want all the equipment he was installing. He kept saying he had to put it in as part of the package. After 3 hours, I was presented a bill for $6539.00. I told the technician that was not what I wanted and was told I had 72 hours to call and request the equipment I did not want to be removed. It took two additional visits to my home to finally remove the excess equipment the company was attempting make me buy. After the last visit I was told the bill would be approximately $1500.00 but that I would get an email in a "day or two". On October 9 I received a bill from ************** for $3323.41. I called ************** on October 11 and was told only one adjustment had been made by Safe Streets. I called Safe Streets and was told there were 3 total adjustments, that the final bill was $1346.00 plus tax for a total of $1495.00. I called ********* Bank and paid the full amount of $1495.00. October 23 I received a bill from ********* Bank for $401.86. Safe Streets has failed to adjust the account to the correct amount. At no time did Safe Streets ever send me even one of the "emails" or provide anything to me in writing. When you call customer service, they tell you they will research and call back but never do. This company is more of a rip off company than a security company.

  

  Business Response

  Date: 10/25/2023

  Our SafeStreets technicians will only install what is in the work order, nothing extra unless other products are presented to the customer and the customer agrees to purchase them. Also, the customer did receive a call from one of our agents on a recorded line agreeing to the purchase through ******************* and understanding the amount, the terms, and conditions for the loan. When the customer decided they no longer wanted some equipment the technician was sent to remove them. The total loan amount was $6539.26, the total amount for the equipment that was returned was $4664.45 leaving the customer with balance of $1874.81. All refunds and adjustments have been made and reviewed by multiple people due to the customer also submitting a Synchrony Dispute. 

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had submitted a complaint against this company back in 2021. I'm submitting a new complaint because they now put a collection out for $1,550 on my name. The original complaint was that they sold me a free installation monthly adt security system. Sensors were not installed correctly leading to them falling constantly setting off alarms when I wasn't home or at night. I then went to cancel the account and that's when I found out that there was a $1000 cancellation fee and they weren't actually adt. I was never informed of the cancellation fee and when I shared this they said I signed the contract which stated it. The contract I signed was an iPad the salesman held and the text typed on the signature page said nothing about cancellation fees. This complaint resulted in the cancellation of my account. But now, 2 years later, this company has put a collection on my credit for $1550. The way they managed my complaints back then were incredibly rude and unethical, and once again, but two years later, they are trying to collect this money. The way they operate is predatory and the fact that they are still attempting to get such large amounts of money from people for a complete lack of service is nuts.

  

  Business Response

  Date: 10/25/2023

  Upon reviewing the customer’s account there is no indication that SafeStreets sent this customer to collections. This customer was cancelled without penalty under the 3-day right of recession. We have contacted ADT as well regarding this issue and they too do not see any information that the customer was sent to collections on their end. The customer has been cancelled for a few years and from what we gather does not owe or have a balance due. 

  Customer Answer

  Date: 10/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: there is a current collection out with Hillcrest Davidson for Safe Streets in the amount I previously mentioned. Please see the attached screenshot from my credit report. 

   

  According to their response there is no collection, which is not correct. If they will close the collection, I will consider this resolved.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 10/27/2023

  After further investigation, the name that the customer provided
  is different from the account which could mean they got married and changed last
  name, but phone number, email address, and zip code does match that of the customers.
  Unfortunately, this customer was sent to third-party collections due to
  non-payment they would need to contact the agency to further resolve their
  account.

  Customer Answer

  Date: 10/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because this is the basis of the whole complaint. You are the agency I am contacting to resolve the issue. The nonpayment has to do with the cancellation fee which was the initial complaint I submitted 2 years ago with BBB and worked to close my account because the cancellation fee was not disclosed at the time of sale. Yet somehow two years later this pops back up? And how is there a $550 cost on top of the cancellation fee that was $1000? You all don’t operate in an ethical way. If you have a cancellation fee you should have disclosed that openly when customers are signing contracts. Then if you say you close the account when a customer complains you can send their account to collections 2 years later. That’s not actually closing an account. I don’t owe any money. I paid for my service monthly until i went to cancel it and then sent a complaint to BBB after your customer service representatives refused to resolve the issue and were blatantly rude. I just can’t believe that years later I’m still having to deal with you guys. 

  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 11/01/2023

  All contracts are sent to all our customers via email. It is
  the customer’s responsibility to review the contract and if there is something
  that they do not agree with they then have 3 days after installation to cancel
  the contract without penalty. The early cancellation fee is also stated on the
  contract if the customer desires to cancel the contract before its end date. The
  customer’s initial reasoning for the cancellation was not being able to afford
  the payments, when informed of the cancellation fee the customer stated that she
  will not be paying that. Due to nonpayment the customer was sent to our third-party
  collections’ agency who now has the customer’s account. As mentioned, they
  would need to contact them to resolve the issue as we attempted to collect the
  cancellation fee, but the customer refused to pay, and we are unable to assist
  at this point. 

  Customer Answer

  Date: 11/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because as I stated in my original complaint two years ago, your sales person behaved dishonestly, the product was installed incorrectly, and I never knowingly agreed to a contract with a cancellation fee. You closed my account and then sent me to collections. You’re excuse is that your sales people can do whatever they want because you put a 3 day grace period, which is probably lying in the fine print with this ridiculous fee to begin with. If you believed in your product you wouldn’t be trapping customers with this insane and unethical cancellation fee. I never utilized your product because it wasn’t installed correctly, then when I go to cancel you claim to deserve even more money for the worlds worst customer service and security system. Your company is not entitled to any more of my money, and the paragraph you believe I should have intuitively known within 3 days of having your product is not a trade of service for money. You all should waive this fee as your salesperson failed to collect the contract correctly and your product did not perform as promised.
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This service was installed in my home on 9/19/23. Thursday 9/21/23 I noticed a charge on my card and I began to contact ADT about the charges and could not get an answer. I have left several messages from that time throughout the weekend with Vee at *********** ext. 0004 with no success of any returning calls. They charged my credit card a payment month early which I was not told about. I don't use credit cards to pay bills. Now I have to pay this credit card back which is now a double payment. I did not authorize ADT to take a payment from this credit card, I would've used my bank account for that. Now I will be charged for interest. They gave me the runaround up until today 9/25/23 and now is refusing to disconnect service without charging me for the remainder of what I didn't know that stuck me in a contract of 36 months.
  
  They had me to sign a contract and failed to disclose all this information and waited to install their equipment to do it. They can refund all the money paid for not answering and responding to my messages and cancel the contract and they can have all their equipment back.

  

  Business Response

  Date: 10/24/2023

  Unfortunately, the customer would have to contact ADT’s
  billing department at ###-###-#### to get a resolution as we do not see any
  credit card type on file that was charged. If the customer wishes to cancel, as
  stated in the contract, there will be an early termination fee. They could get
  this information by calling ###-###-####. 

  Customer Answer

  Date: 10/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  The company removed my credit card they had on file so that my card will no longer be charged.  You should be able to see how the payment was made as you are the company.  You also just like your company address the full complaint. I called several times within that 3 day window to cancel my service  and left several messages to get a return call which I never did which locked me in this contact. I've made several attempts. It is your company who is at fault. I guess it's ok to not take calls to lock people in contracts. I followed protocol but your company did not. I am ni longer asking fir a refund but again to cancel service with no prorated costs to opt out.  8ts not far for your company to not answer calls nor return them and lock a customer in a contract afterwards. 

  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we moved houses in May 2022, our home security service ADT told us we could simply "transfer" our contract and service to our new home; however, at the home we left, ADT was using Safe Street as a subcontractor. Now, ********** sent a collections letter to me stating we owe unpaid monies on the contract. I have been wasting my time from work, trying to speak to someone at ADT or Safe Street, to correct this discrepancy. When I call ADT, they send me to Safestreet and vice versa. No one seems to be able to correct this issue. I am not responsible for ADT not paying Safestreet for any unpaid funds! That's a responsibility between ADT and Safe Street.

  

  Business Response

  Date: 10/20/2023

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  *****************************************
  *******************************
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 10/25/2023

  Unfortunately, we are unable to help the customer at this point. They would need to contact the third-party collections agency and inform them of this transfer, and they will then get in contact with SafeStreets for a resolution.

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ref #*********
  My name is ***** ***** at *** ***** ** Buffalo Ny. My advocates name with ADT is Kimberly ***** J****** her phone is ###-###-#### and e-mail is **************.
  I am asking for assistance in canceling my contract with ADT and Safe Streets.
  On august 26th @830am my system went off for over 8 hours straight. It was loud and gave me a headache and I had to leave me home to make necessary phone calls. I called ADT twice with no answer. Then called family members and also called local fire department for assistance but no one could reset the system.
  I called ADT and spoke with multiple reps, 7-10 reps on multiple days and they disconnected my calls and hung up.
  ADT was supposed to send a technician but no one has come. I finally spoke with Bruno and he told me 3-5 business days. He tried to reset it but was unable too and while it was still blasting in my ears I was unable to reset it.
  I am a single woman and legally blind and DO NOT FEEL SAFE. I bought this system through them and I am not confident in the product they sold me.
  I am looking to cancel my contract with ADT and Safe Streets. They are refusing to cancel.

  

  Business Response

  Date: 10/25/2023

  After reviewing the customer’s account, the customer was assisted
  in getting an ADT agent to help resolve the customer’s issue and stated that the
  product regarding the smoke detector is not hardwired as mentioned by one of
  the firefighters. The customer was redirected to ADT due to the customer being
  out of SafeStreets warranty period, and not having access to the customer’s
  account, in which any issues that may arise with the system ADT would need to
  resolve the issue for the customer. Unfortunately, as stated in the contract
  that was signed by the customer, if they want to cancel, they will be held
  responsible for the early termination fee.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An individual representing ADT came to our door on 5/1/23. He told us that if we signed up for ADT that he would arrange to have our Spectrum bill reduced by $30.00 monthly. We signed up for ADT but have not received the Spectrum billing change. I have talked to ADT, and it's representative (Residential Operations Contact ###-###-####) multiple times since 5/1/23. I called Spectrum and they know nothing about the agreement. A copy of the agreement is uploaded below. I expect to have the Spectrum bill reduced as agreed and be paid the amount not reduced since 5/1/23. If ADT does not do as the agreement states I expect ADT to pay me the equivalent amount that would have been saved if the agreement was valid.

  

  Business Response

  Date: 10/19/2023

  The
  customer entered into a contract with the following company who handled the
  sale and installation of the system.
  
  SAFE STREETS USA LLC
  **** ****** **** *** ***
   GARNER, NC, 27529
  ###-###-####
  Please
  forward this on to the correct company.

  Customer Answer

  Date: 10/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the business does not describe Alpha nor do they provide an address for BBB to investigate further.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 10/25/2023

  Alpha Marketing Strategies is our dealer who will be able to
  assist the customer in their request regarding telecom pricing. SafeStreets handles
  the ADT aspect of the contract and we do not handle any telecom price reduction.

  Customer Answer

  Date: 10/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: BBB was not given the address or website of Alpha.  It is important that the public be aware of the layers ADT uses to sell its product.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 10/26/2023

  We have addressed this to the management department for Alpha Marketing Strategies and the customer has been assigned a follow-up call to discuss the matter.

  Customer Answer

  Date: 10/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I will not close the case until I receive a commitment from Alpha that my complaint will be resolved based on the agreement ADT's representative signed.  This attempt to resolve this has been going on since May of this year with multiple businesses layered under ADT rereferring me to another business with never a solution.  It is truly amazing that ADT would allow a bait and switch operation no matter the monetary amount.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 10/27/2023

  As mentioned previously, your are scheduled for a follow up call. If the customer would like to get a hold of Alpha as well the number is ###-###-####.

  Customer Answer

  Date: 10/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the telephone number provided is the number of the group that has refused to resolve this problem for five months.  I need BBB to make ADT customer relations aware of this and get it resolved.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 11/01/2023

  We have been in contact with the other party, and they have tried
  to call the customer to get their issue resolved but they get no answer from
  the customer. We will pass this along to our management team for further
  assistance.

  Customer Answer

  Date: 11/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the management team has to contact me.  Safe Street and Residential Operations have been unable to resolve this.  Unfortunately for BBB (time wasted) this circle of finger pointing and refusal to be accountable has started anew. 
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 11/03/2023

  As mentioned previously, we have been trying to get in contact with the customer numerous times, but no answer. We have also left messages with the customer followed by a number they can reach us at to resolve the issue. Please advise the customer to answer calls to come to a solution, thank you.

  Customer Answer

  Date: 11/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: please close the account.  The issue was not resolved.  I never received a response directly from ADT.   
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 11/07/2023

  Unfortunately, we are unable to close the account without receiving
  early termination payment as stated in the contract that emailed to the
  customer. As mentioned previously, a representative has attempted to contact
  the customer. If the customer would like please have them call Alpha Marketing
  at ###-###-#### to come to a resolution. 

  Customer Answer

  Date: 11/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:I did not ask for the ADT account to be closed.  I made it clear in my initial complaint that I was told by the ADT sales person verbally and on a written agreement my Spectrum bill would be reduced by $30.00 monthly if I signed up with ADT.  It never happened.
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 11/09/2023

  As mentioned previously, we have tried to contact the
  customer numerous times to get the discounts that were offered to him
  processed, but we are unable to get in touch with them because they do not answer,
  and we do leave a message with a call back. Please advise the customer to call on
  the 1-800 number provided to resolve telecom pricing. 

  Customer Answer

  Date: 11/13/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and a resolution did not occur.  It is obvious that even though BBB made several attempts to explain the problem,  ADT and Safe Streets continue to not adhere to its written agreement.  Thank you to BBB.  Please close this case.
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won't cancel service per their contract which I never got

  

  Business Response

  Date: 10/23/2023

  All contracts are emailed to our customers the day they
  signed, initialed and were installed. The customer will be held to the early termination
  fee as stated per contract (attached). If the customer is wanting to move forward with cancelling,
  please advise the customer to call our customer care department to start the
  process. 

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman knocked on our door on 07/03/23, promising a spectrum discount and higher internet svcs because they work for spectrum client retention. When I was ready to provide my credit card, the rep told me I would receive *** security svcs via Spectrum as a bundle to reduce my spectrum bill. The *** equipment was installed, and I provided my credit info with the understanding that they were spectrum employees. The following month, I had to call Spectrum to update one of my channels and learned that Spectrum had nothing to do with ***, Residential Operations, or Safestreets. Spectrum straightforwardly told me that it was a scam. Since then, I have called ***, Safestreets (this is the business card handed to me with the contract, which I didn't see until a month later) & Residental Operations multiple times, and they all tell me that I cannot cancel or will be charged for breaking the contract. I explained I have been billed by Spectrum total fees (not discounted), and *** has billed me separately $63.99 monthly. I have been asked several times for my Spectrum security account passcode, which I provided, and they still cannot process.Also, these companies refuse to honor the option to cancel the two-year contract even though they violated the agreement by not giving me what they promised and by double billing me. I would like someone to direct me to a higher authority. Thank you.*** Account ********

  

  Business Response

  Date: 10/16/2023

  Please send this complaint to Alpha who deals with the discounts the customer is concern about, thank you.