Complaints

This profile includes complaints for Safe Streets USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Safe Streets USA, LLC has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Safe Streets USA, LLC

  3400 N 1200 W Lehi, UT 84043-2685

  
• 

  Safe Streets USA LLC

  175 W 2nd S Ste 200 Rexburg, ID 83440-2418

  
• 

  Safe Streets USA LLC

  5 W Mendenhall St Bozeman, MT 59715-3565

  
• 

  Safe Streets USA, LLC

  1201 Hays St Tallahassee, FL 32301-2699

• 

  Safe Streets USA, LLC

  5670 W Chandler Blvd Ste 250 Chandler, AZ 85226-4101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe Streets, a third party company of ADT, installed a monitoring system in my name without my consent. I have been in contact with them several times regarding this and was told that the issue was sent to a compliance officer to be resolved; however, the debt has now appeared on my credit report as a collection for $1,727. I last spoke with an ADT representative by the name of ****** (ID# ******** on 10/6/22 who contacted Safe Streets *************) with me to resolve this issue. We spoke with Safe Streets representative, ****** (ID# ******, who stated that the issue was sent to the compliance team in December 2021 and to wait for a call from them. I've explained to them that the account was opened in my name without consent, my social security number was never given for approval, and a contract was never signed by me. I contacted them as soon as I realized the service was being billed to me and this issue is now affecting my creditworthiness. I am not on the lease of the property that the system was installed at, it is a rental property, and the owner did not give consent for alterations to his property. The Safe Street representative installed this service with the permission of ************************* while I was out of the state on vacation. No one was given permission to bill this to me. Safe Street has failed to provide me with proof of a signed contract or any other documentation to show that I gave consent because it doesn't exist but they are neglecting to have it pulled from their collection agency, *******************************. I spoke with a representative at the collection agency that said Safe Streets would have to contact them to pull my file in order to remove it from my report. This information has been shared with Safe Streets. The phone number that the account is under with Safe Streets is **************, which belongs to *************************. The customer # is ******* and I was also given a device # of **********. Please help with clearing my name & credit!!

  

  Business Response

  Date: 10/08/2022

  Our compliance department is investigating the situation. We will provide a solution when the situation has been diagnosed. 

• Initial Complaint

  Date:10/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21st 2022 ***************************** came to my door told me he had a special deal for **** customers I told him my cell service **** was $131 a month my DirecTV and **** internet was $143 a month he told me he can lower that $270 amount to $229 and add a nest doorbell I agreed and as he was getting me to initial all these different places on his phone all of a sudden ADT services came onto the screen I asked him to show me the breakdown of the bill on the back of the paper I was initialing he said ADT $63.99 a month internet DirecTV and phone $166 a month I had until September 24th to cancel on September 26th I got a hold of a representative who told me no the cell phone wasn't included ******** lied to me and wrote it down on the paperwork now Safe Streets is ignoring the lies and the deceit and will not cancel the contract that I was tricked into signing by lieing for 2 years with ADT for home security service I was able to contact ****** with Safe Streets and **** who said they were helping me but I'm still waiting for the final decision that they have to make as far as canceling this service that I was tricked into and lied to about the phone service being included. **** representative told me they have no partnership with ADT OR SafeStreet and know nothing about this they suggest I immediately let my bank know about this incident concerning debits from these 2 companies ADT AND SafeStreet

  

  Business Response

  Date: 10/06/2022

  The customer completed a Congratulations Sheet and a recorded Welcome Call which both clearly indicate that Safe Streets is only associated with ADT and that the customer will need to work with their Sales Team for any concerns regarding AT&T. 

  For questions regarding their AT&T promotion they will need to speak with ************************* at ************. 

   

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having issues with my door lock and the door bell camera since it was installed.. I would call for them to send someone over and they arrive they would tell me that are not authorized to install a door bell or run any wires.. My door lock unlock on its own.. and cannot operate from my phon and it now a safety issue. I have had several of my packages stolen because the camera doesnt record or it choose to record when it wants to.. I have called several times over and over and they have not presented with a resolution.. most recently the representative just decided to hang up on me.. they want me to pay to replace the devices that was broken from installation. This is not right and its not best business practice. If they are not willing to provide a new door bell thats wired, and a new door lock free of charge remove me from my contact and cancel the service without penalty and also reimbursed me for the all the equipment that I purchased from ADT.

  

  Business Response

  Date: 10/03/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 10/03/2022

  This customer originally had a wired doorbell, they requested to switch this for a wireless doorbell which was given to them at no cost. The customer did not call in to us again with any issues until they were outside of their 90-day warranty with SafeStreets(terms and Conditions of the contract, part 9). Because of this we are unable to make any sort of upgrade or service to the equipment. For technical support or upgrades they will have to contact ADT directly. Furthermore, in order to release customer from contract, they would need to pay an early termination fee. If the customer would like to cancel, they may call SafeStreets at ************. For technical support, the customer must call ADT at ************. 

• Initial Complaint

  Date:09/26/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021 I moved to ******* and obtained ADT for my home security services. From the very beginning I had problems with the cameras. Either they would get knocked office line or just weren't working. ADT would only send out a technician if I paid a fee even though I did nothing to cause the problem. On several occassions I spoke with a technician (to avoid the charge) and he couldn't fix the problem so they had to send someone out and I had to pay for two days of services. Several months ago, I had problems with the cameras being off line again. A technician came out and supposedly fixed the problem. Now the cameras are all delayed...meaning if someone comes to my door, I am not alerted they are there for sometimes up to an hour after they have left. What is the purpose of paying when I don't have instant video and alertness. They want to charge me $1,150 to end my contract. I spoke to ************** from ****************** and he compared ADT's customer service to **********. I am hoping the call was recorded. I do not feel safe with ADT and when I travel I am not alerted that someone is in my driveway or at my door until after they have left. Lastly when I call, I am on hold and get the run around. Today I was on hold for over an hour. I just want out of the contract.

  

  Business Response

  Date: 09/25/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 09/26/2022

  This customer has been installed since October of 2021 as they stated, however the last time Safe Streets was at the residence was in November of 2021. 
  This customers issues have stemmed from ADT's lack of service, and thus this complaint needs to be directed to the correct party. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cameras quit working. Have had an appointment that has been changed 5 times. Have had no system in over a week. They keep changing the appointment and not giving a reason or notification. They want me to climb 20 ft in the air to do it myself.

  

  Business Response

  Date: 09/25/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 09/26/2022

  This customer was installed and signed contract on 3/14/2022. SafeStreets USA provides a 90 days service to system but customer is now past that time frame. If customer wants a service appointment they can call in ADT directly to be serviced at **************.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disabled ( visually challenged) I signed up for a security system through ADT. The equipment was supposed to be free and I would pay ***** a month. ADT outsourced the installation through safe streets. This company is trying to charge me for the equipment. After calling both companies non stop with no success, I said to cancel the service. Now they are telling me I have to pay 75% penalty fee. Please help me before I am sent to collections again. My phone number is ************

  

  Business Response

  Date: 09/23/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 09/26/2022

  Customer signed a contract on 4/22/2022 with the right to cancel services with no plenty within her 3 day right of rescission. Customer will now have to pay ******************************************** order to be released from contract. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled resident of ********.Around May 12th SafeStreets *** sent a technician to my location on behalf of ADT in order to install a new home security system at my location.The technician repeatedly assured me that should I *EVER* need service or upgrades, all I had to do was call ********************************* would send me the needed equipment or send out a technician if repairs were needed.During July & early August I attempted to contact SafeStreets in order to upgrade my system. Each time I was told I had to purchase my upgrades directly through ADT. Each time I called ADT I was told that I had to purchase my upgrades through SafeStreets.On August 13th, 2022 someone tried to kill me outside of my home. (I have contacted both local & Federal authorities regarding this hate crime)I spent multiple days the following week speaking back and forth with an ADT Agent on the phone who did everything he possibly could to try and get the additional hardware needed to protect myself and my home ordered, delivered & installed. His company refused to allow the sale.When I contacted SafeStreets *** on 08/19/2022 I was informed that "My system was out of its 3 month warranty & therefore I was no longer eligible for service or upgrades".At this time both SafeStreets *** and ADT are refusing to sell me additional hardware to upgrade my system, even though they have an active contract to monitor it & are billing monthly.SafeStreets *** agents used deceptive business practices, fraudulent claims & blatant lies to refuse service to a disabled customer.

  

  Business Response

  Date: 09/23/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 09/26/2022

  As far as our record shows we have not received any calls from this CM before 8/19 which is outside of the ********************************** the contract(page 7 section 9). Any equipment purchases or service appointments would be through ADT. 

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17745776
  
  I am rejecting this response because:
  
  1) Your installation technician committed fraud & lied to me - I was never told about any 90 day limitation on upgrades or repairs. I was told if I ever needed upgrades all I had to do was call.
  2) ADT refuses to service my system or sell me upgrades like you claim; they instead insist YOU are responsible for upgrades & repairs. I have spoken with multiple customer service representatives at ADT & at least one supervisor who confirmed that your company Safe Streets USA & not ADT are responsible & liable for maintaining & upgrading this system.
  3) That means your company guilty of deceptive business practices & fraud.
  
  Sincerely,
  Someone who isn't going to roll over and take your lies, fraud or deceptive & abusive business practices.

  

  Business Response

  Date: 09/27/2022

  Our access to the site where technicians can modify/troubleshoot the equipment is restricted after 90 days of having a system installed. As of 8/12 we are unable to make any changes/troubleshoot equipment, this includes adding new equipment to the system. The best route would be for the customer to call ADT using this number: ************, there will be a spoken menu, the customer will need to select option 4, which is "sales and upgrades," then option 1, "add equipment," and then option 1 again. This should get the customer in contact with the correct department at ADT that will be able to help them out. If the person at ADT attempts to direct the customer back to **************************, the customer should let them know that they are out of warranty and SafeStreets no longer has the ability to modify the equipment. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 17745776
  
  I am rejecting this response because:
  
  You clearly didn't even bother to read my previous reply and are just copy-pasting from a script to continue the same abusive & fraudulent practices your company used to deny me server for the last 5 months.
  
  Specifically where I said:
  "2) ADT refuses to service my system or sell me upgrades like you claim; they instead insist YOU are responsible for upgrades & repairs. I have spoken with multiple customer service representatives at ADT & at least one supervisor who confirmed that your company Safe Streets USA & not ADT are responsible & liable for maintaining & upgrading this system."
  
  I have done as you suggested over 10 times; with each having the exact same result.
  
  ADT refuses to service the system & instead states that you are responsible & liable for all upgrades and maintenance.
  Every refusal of your company to do so is more fraud.
  Every refusal of your company to do so is more abuse.
  
  

  

  Business Response

  Date: 10/01/2022

  It looks like a manager from SafeStreets has reached out to the customer and one of our technicians will take care of the equipment upgrades since ADT is unwilling to do this. The issue seems to be resolved. 

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  On 09/04/2022 the original Technician that installed my system returned to my location & performed the needed upgrades.
  
  Thank you for your time!

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/08/2022 account ********* the signal is cellular failure the signal has read that every since they installed it. their 2nd technician said if a brake in alarm goes off there will be a delay in signal. the technician said nothing is wrong with system and it cant be fixed. he said its just where we live with weak cell service. they put the system in spring of 2022 but was told the truth about cellular failure until August 8 Monday. we sign contract in spring. but kept telling them it reads cellular failure. they kept lying to us and told us it would work and the signal would go away.

  

  Business Response

  Date: 09/25/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 09/28/2022

  Any issues with connectivity will need to be addressed to ADT as customer is out of warranty with ************************** *** as of 7/20/2022. 

• Initial Complaint

  Date:09/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15, 2021 I had a technician from *** arrive for the scheduled appointment. I was greeted by a gentleman from Safestreets who informed me that he was the *** installers. After the presentation he had showed me, I agreed to purchase equipment from him which would be installed by himself. And could be completed today. After several hours, the technician had informed he had a family emergency and had the cameras to install yet. I was assured of his return and wished him the best. One month later, I have yet to hear anything, so I reach out to *** who then direct me back to Safestreets. A call to Safestreets re-directed me to *** saying they were just a 3rd party contractor who handle the equipment side and account questions are handled there. I then received a call from my homeowners insurance informing me I wouldnt receive my discount due to it not being installed PROFESSIONALY. So after the several runaround calls I was done. *** being the oldest security company and most professional sure werent acting like it. So after the calls and news of no discount I called *** and said I no longer wanted their service, to pick-up their boxed equipment, and Im stopping payment for the contract I signed because it stated 30 days after installation would begin this and that. So I pointed out it had said after INSTALLATION. Thats just it! They had never finished installing it! And after the rude calls plus the run around blame game. I no longer wanted to do business with a company like that. But the Very rude agent at *** informed me they would not release me from the contract. I informed her I would be contacting the BBB. I have been paying for a service($60/monthly) that hasnt even been fully installed. I wish to not do business with a company who prides on being the oldest and most professional yet treats a customer the way I was. I just want to both cut our losses and move on. They seem to not want to, and I dont feel obligated to continue as well.

  

  Business Response

  Date: 09/15/2022

  The customer entered into a contract with the following company who handled the sale and installation of the system.
  
  SAFE STREETS USA LLC
  5305 ***************** STE 100
   ******, **, 27529
  ************
  Please forward this on to the correct company.

  

  Business Response

  Date: 09/16/2022

  The customer is going to be released from their contract without having to pay a balance of contract. One of our agents has reached out and made customer aware of this decision. 

  

  Business Response

  Date: 09/27/2022

  The customer had spoken to ************** who was sent out to assess the situation. They came to an agreement that the customer could either 1- downgrade his monitoring plan and remove the cameras, or 2- install the cameras that were not completely set up. Per the notes left on the account by the technician, the customer accepted this deal. However, it was later discovered that customer had not been paying his monthly ADT bill. A manager has left multiple messages for the customer to explain that they will need to come current on their bill in order for us to proceed with either of the proposed resolutions. Customer may call in to us at ************ and any one of our agents will be able to help them pay their past due balance, and then go ahead with 1 of the 2 solutions. 

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 17663004
  
  I am rejecting this response because: Not only has this whole experience been a complete miscommunication since day one, when their original technician had noted that the job was installed completely. But this whole last try at resolution ended ** in miscommunication. So why should I, the customer be the bad guy here? I was happy with our original Resolution. Am I at fault that the person giving me the resolution didnt have authority? Ill go back to the original resolution. Ill pay my past due balance. In full. And they release from contract and pick up and credit for the 3! Uninstalled cameras. I dont care what package which camera came in. They werent installed. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/03/2022

  The resolution that we have on our end is either downgrade the customers plan and remove all cameras, or install the cameras, both under the condition that the customer comes current on payments. The customer has asked to be released from contract in the last response. In order to do this they would have to pay an early termination fee. We will have an agent from the proper department reach out and they should go over these options and either collect the past due balance and schedule the service for a technician to go out, or if the customer is wanting to proceed with paying the balance of contract in order to be released, then the team that is going to get in contact with him will be able to handle that as well. 

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 17663004
  
  I am rejecting this response because. Again, this was not the solution that was came too when I spoke with the customer service manager. (****). As for the remainder of the contract, this was never fulfilled. Since the contract was breeched on behalf of Safestreets by not installing the equipment paid for. And the technician noting that the job was completed, are grounds in my eyes as a lack of fulfillment. One of the sentences in the first paragraph of the contract states:upon installation. On top of nearly a year it has taken for this to be resolved, one was made on the phone call between **** and myself and when that wasnt good enough in someones eyes, it had to be negated. **** didnt have the authority. And when the tech shows up per that conversation its not longer valid. A nice response was posted for the BBB that it sure was. I want the original resolution between myself and **** where I pay my past due balance and installed equipment. And you guys release for the breeched contract, refunding uninstalled equipment. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/08/2022

  We are still processing the situation to see what the correct resolution would be. We will not be letting customer out of contract as customer signed a contract with a 3 day right of rescission to cancel without pay 75 percent of the balance of the contract. 

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 17663004
  
  I am rejecting this response because: This is the most unprofessional handling of a customer complaint that I have ever seen. Nearly a year later after unresolved calls and a complaint to the BBB, a resolution was agreed upon between ****( customer service manager) and ******* had actually called me after receiving a message from the BBB. I had suggested my resolution and he needed to confirm about the cancellation of contract. After calling back, **** had said that-Yes. We will be canceling the contract, and set up a date for the tech to come remove/pickup their equipment. I was satisfied with the outcome. Its only when the tech showed up did they say that deal was no longer on the table. **** -didnt have the authority. How does a company say- oh ya! Weve got you covered, then show up and say-well, that deal is no good. You have to take this. To top it off, then reply to the BBB saying the resolution was acceptable between parties only to back out last minute. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/17/2022

  The issue here is that the customer claimed that none of the cameras had been installed, but when the tech arrived on site he found that one of the cameras had been installed, one was mounted but not plugged in, and the last had not been mounted. Because the one camera had been fully installed, management has deemed the customer ineligible to be released from contract without paying the early termination fee. The customer will get a refund on for one camera and then other 2 installed once he comes current on his past due balance. Unfortunately, this is the solution that company policy warrant and there is not much else we can do. 

  Customer Answer

  Date: 10/22/2022

   
  Complaint: 17663004
  
  I am rejecting this response because:

  The last response from the business that the cameras were installed but one is completely false. They were here and took pictures and are aware that NONE of the cameras were actually FULLY installed. Two of them were in the boxes still and the third was a mock set-up from the original installer checking the viewing angle right before leaving for his family ordeal. There wasnt even a reachable receptacle to plug it in. Their photos clearly would show this. And as for the 3 day cancellation window, wouldnt that have begun AFTER the tech would have returned to finish the job? How would I dispute it in 3 days if ** expecting him to return to finish the job! This is absolutely ridiculous that Safestreets is playing this game when clearly they have dropped the ball to a bad install from a sub-par employee. I dont get how ADT even contracts to a business that treats a customer like this after a blunder on them. By the way, Safestreets. You guys contacted me with a resolution canceling contract with me paying my outstanding balance. Then you show up, say thats no good, try and push a one sided deal benefiting yourself, then say Im at fault for not canceling in 3 days. Like really??? 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/03/2022 two solicitors from safestreets came to my door and and discussed a *** highspeed internet and *** security system package. They stated that *** was offering *********************************************************** **** mps internet service but not the *** security system. The stated they could get both for the same price I pay for my current providers 100 mps service of $171 monthly.. That was ok but not optimal so I agreed. They did not discuss in any detail the functions of the *** system only that it was a good deal. That day an installer came to install the *** system. At that time I found out the function and cost of The *** system that only a glass beak alarm was to be the only active alarm. If I would have known that before I authorized the install I would have never agreed to a $63 monthly charge for an alarm that my never be activated and does not provide any real security for most of my home.But still if I got **** mps service from *** service it would still be acceptable but not optimal. According to the solicitor the *** internet was scheduled to be installed the morning of 09/08/2022. I waited patiently for the *** installer to arrive. No installer came or called. I called the solicitor from safestreets no answer and did not get a call back. I called *** and they had no record of an install order or me as a customer. Also was informed by *** that only 50 mps internet service was available to my home. They stated that they would be happy to install the 50 mps service. I stated the 50 mps service may not work with the amount of steaming at my home and was not interested. I called safestreets to explain the situation and cancle my order and remove any equipment that the safestreets solicitor either misspoke about the internet speed from *** or fraud to make a sale. They told me that the sales rep would call on the next 24 to 48 hours to address my concerns. No call every came from the *** representative.

  

  Business Response

  Date: 09/12/2022

  Customer completed a signed Congratulations Sheet and completed a recorded Welcome Call which clearly indicates that Safe Streets has no association with AT&T promotions. 
  Those are handled solely through the customers Sales Team, who have been attempting to reach the customer since September 8th but had to leave messages. 

  The customer must work with their Sales Team regarding any internet concerns, as they signed a contract for security services, and that is all Safe Streets and ADT handle.