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Business Profile

Online Retailer

Stairslide, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Stairslide, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stairslide, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stairslide, LLC

      355 S 520 W Ste 140 Lindon, UT 84042

    • Stairslide, LLC

      8520 S 1300 E Sandy, UT 84094-1366

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a landing pad and 5-piece slide that were shipped and received in the same box. It is too fast for my nephew who is only 3 and autistic, so we have tried to initiate a return. However, they order record shows that only the landing pad was shipped/received. Therefore, I cant do the return electronically. I have emailed the provided support address twice, utilized their contact form on the website. It has been a week and I have not received a response.

    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this product onlineon November 15, 2022 for my god-daughter and her family for Christmas.
      The Original StairSlide × 1 4-Pack - Most Popular
      HOLIDAYS4 (-$40.00)
      $269.00
      Subtotal
      $229.00
      Shipping
      $0.00
      Taxes
      $13.74
      Total
      $242.74 USD

      The product arrived damaged (without adequate packing material) on November 21, 2022. I have tried contacting the company through their website
      November 22nd - Your request (******) has been received and is being reviewed by our support staff.
      November 28th - Your request (******) has been received and is being reviewed by our support staff.

      I still have not received any response, replacement, or refund

    • Initial Complaint

      Date:11/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 5 pack and received a 2 pack. Customer service has not answered multiple emails.

      Business Response

      Date: 12/01/2022

      The customer reached out to us because he only received two slides of a five slide order. Orders that are larger than 4 slides are split into two boxes. He received one box with two slides, and the second box with three slides was delayed in transit by FedEx. We received notification today that the second box was delivered. However, the customer also reached out to let us know that the box and contents were damaged in transit. We have created a replacement order for the three slide segments that were damaged, and that order should ship in the next 1 - 2 business days.

    Stairslide, LLC is NOT a BBB Accredited Business.

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