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Business Profile

Shoes

Kizik Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes and within 30 days the tread was completely gone. I can truthfully say I was not hard on these shoes! I did not take then hiking or on any rough environments. Just pavement and an office building. I tried right away to contact them and did not receive responses. Finally after pestering on their social media, I was shown they had a live chat service. I managed to get thru to someone there. Now they are saying it's been too long and besides, the issue is "normal wear and tear." It is unacceptable that they sell a shoe for $100 that can't last past 1 month of normal wear. They offered me a 15% discount off a new pair. So I can give $85 to have the same thing happen again. No thanks! I want a replacement for free. If it happens again, I want a full refund.

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased shoes in November for Christmas gift. Read on line that company will extend return date for Christmas orders. Tried to return one pair of shoes January 3,but website said past return date. Tried to call company over 10 times. On hold for over an hour for all calls. Left email chats but no response. I need company to honor return for Christmas orders. This company advertised on ROKU and it’s a rip off. Have read several negative reviews about returns. I want to be able to return one pair of shoes for a refund but company won’t respond. Order ******

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes that I couldn't even get on my feet. I contacted them and told them I wanted to return my shoes and they sent me a label to return them. I returned them and they said they received them and issued me a refund on November 18th,2022. I never received the refund. I have been trying to contact them and have not been able to do so. It is order number 1009040.I would like my refund.

Kizik Design, LLC is NOT a BBB Accredited Business.

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