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Observati, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Nicole H

    Date: 09/08/2023

    I signed up with Observati LLC in June 2023 and paid an initial $130 to sign up for a year with double payout for reviews. My first review was declined even though I sent a nice photo of my meal and followed directions as posted; my photo submissions were thoughtfully framed, high resolution and in appropriate lighting. My review was denied. My second review was submitted and declined as well. The Observati customer rep responded that I was too late ( I never saw a hard date posted for submissions). I am also being charged $7 per month--I was lead to believe I had paid for the year. I did email the company and they were rude, condescending plus grammar/spelling was terrible. I have since cancelled and DO NOT recommend this company. They blame their rigid rules on the 'system'. They BUILT their system...I have been in IT for 40 years and know how websites plus backend dbases work. I have reported Observati LLC (secret Shopper) to (BBB,) Trustpilot and have disputed the sign up charges/recurring charges with my credit card company. I paid Observati in ******* and they have not delivered on any services as promised. I would like a refund but am sure that is out of the question. Too many rules they blame on what the system will allow negates any benefit Observati claims they give you, the Secret Shopper. I have since read reviews on various platforms and find many who have had the same problem(s) I have had. Observati also claims they give you gift cards to other restaurants; many of those places do not honour the gift cards while other businesses no longer exist. Sigh... ************ has a C minus rating and is Trustpilot ranked at 58.1 out of 100. while some customers may have luck with this company many do not. The review requirements and time limits for reviews are not well-defined or posted clearly. Their customer service is slow to reply or even reply at all.

Observati, LLC is NOT a BBB Accredited Business.

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