Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromMike B

  Date: 01/19/2025

  1 star

  Mike B

  Date: 01/19/2025

  Buyers beware. I first purchased Norditrack Bike which came with promo Ifit membership. The second year charges were reasonable at $175, third year similar at $185. This year not only wont they call me back after opening several case tickets, but renewal pricing model has changed and now minimum for my machine is $299 for a long term commitment. Short term goes up from there..Considering this price increase and thought other options could be discussed, however they wont and dont make it easy to discuss. While they claim there are some free workouts, good luck finding them and manual mode is omg so plain for a $1500 bike. Now I have a bike that is joke. Have considered selling it but would feel guilty doing so to anyone!!Regretting my purchase and maybe should have gone another route.**** B
  

  iFIT

  Date: 01/22/2025

  Hi ****, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
  

  We've sent you a email to the address listed above and look forward in working with you directly to resolve this issue. 

  If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! 
  
  

• Review fromJeremiah G

  Date: 01/19/2025

  1 star

  Jeremiah G

  Date: 01/19/2025

  I feel like ifit is a scam you pay big money for the treadmill then they want a $400 a year fee to use it as you were hoping.
  

  iFIT

  Date: 01/22/2025

  Hi ********, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
  

  Our machines are available to use without a IFIT membership in manual mode and do not require a memebrship to run them. We've sent you a direct email to the email listed in this review. We look forward to hearing from you so we can resolve this issue for you.. 
  
  If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! 

  
  If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!
  
  

• Review fromRobert V

  Date: 01/16/2025

  1 star
  After being a loyal customer of **********************/********************** for more than 4 years, I purchased a new NordicTrack treadmill for $2,500 with white glove service which I understood meant that a trained technician would deliver my new treadmill to my home, assemble it correctly, and haul away my old treadmill. At the time I ordered the new treadmill and white glove service, I asked that instead of hauling away my old treadmill, if they would move it from my gym to my garage. The iFit agent told me that would not be a problem and that he had noted it on my order. Instead, what happened was two delivery men delivered the new treadmill to my home, told me they weren't prepared to move my old treadmill, then decided to disassemble it to move it, moved it and could not properly reassemble it nor did they know how to assemble my new treadmill. So now I can't use either of my treadmills. I contacted customer service through chat. I spent over an hour on chat being asked all kinds of details about the treadmills (date of purchase, where I purchased it from, make, model, serial number, etc). All of which is information I would expect iFit/NordicTrack to know about a long-time customer who just made a multi-thousand dollar purchase from them. The chat was abruptly ended without any resolution to my issues and a follow up email was sent to me addressing me by the wrong name asking me for yet more information. I responded to the email with all the detailed information including pictures and explanation of all the assembly issues. I never received any follow up. I tried contacting iFit through chat multiple times. Each time I had to start over and provide all the detailed information (date of purchase, where I purchased it from, make, model, serial number, etc). Each time they needed more info and each time IFit would abruptly end the chat with no resolution. It is criminal how iFit treats its customers and I am shocked ******************** gave them an A+ rating given the large number of customer complaints.

• Review fromSunny L

  Date: 01/16/2025

  1 star

  Sunny L

  Date: 01/16/2025

  Worst customer service I hav ever encountered from beginning to end. Do not buy anything from IFIT. Delivery was a huge problem. Then about 10 months into using the machine, it would not turn on. I had to unplug and sign in every time. Called IFIT customer service. was placed on hold for about 45 min to be told that their support **** is only open 8am to 6pm and that non one could help. I did send an email from the machine which was an option but that email went unanswered for weeks and weeks. I finally commented on IFIT FB page which got someones attention and they DM me but despite my requests for them to call me or give me a specific time when I can call them, no one did. Finally another 3 weeks after that I got an email from an IFIT tech support person who had me on the phone for an hour going through prompts on the machine. After we were done, machine worked for a day before logging me off again,. That support person advised me to respond to his email directly if i had any problems. I emailed him and told him thhhhe machine was still having issues. He responded right away stating that a part has to be replaced. that was almosst 4 weeks ago and i have heard nothing from him. I have sent more emails to him, no response. **************** is non-existent and the mahcine operating system is a problem. Do not buy this machine!
  

  iFIT

  Date: 01/17/2025

  Hi Sunny, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!

  
  We've sent you a personal email regarding your order information regarding your new console and tech information for your repair. Please refer to the email for further information.

  If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! 
  If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!
  
  

• Review fromTodd A

  Date: 01/13/2025

  1 star

  Todd A

  Date: 01/13/2025

  I bought a Nordic Track Treadmill in Oct 2023, also purchased a 1 year iFit membership. The iFit trainers, video, etc are cool. But after a couple months I decided I wanted to do my own workouts and stopped using it. The Ifit software is terrible, slow, glitchy. I have to pretty much unplug and restart my treadmill every day to use it as it's locked up, won't change screens, etc. The treadmill hardware works well, it's the Ifit software and screen that are terrible. I planned to just let my 1 year Ifit subscription expire. I was just charged $40.76 by Ifit in Jan 2024 on my cr card. I did not sign up for a renewing subscription, just purchased the 1 year when I bought my treadmill. I've been on hold so far for 1/2 hour to try and resolve. Terrible software and customer service. I highly recommend against buying Ifit.
  

  iFIT

  Date: 01/15/2025

  Hi ****, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
  
  

  We show that your refund was processed today, and you will see that reflect your account within 3-5 business days. 

  If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!
  
  

• Review fromGregory J

  Date: 01/03/2025

  1 star

  Gregory J

  Date: 01/03/2025

  I purchased the Nordic Track T Series 10 Treadmill on 12/26/2024 (Order #NT13394451) with set up and installation for approximately $2,000. The equipment arrived 1/3/2024 and an iFit subscription was purchased, but set up and installation of the machine, despite payment, was not adequately completed by the service person and I was left to figure things out for myself. After the service person left, I spent 30 minutes trying to set up my mechine, but ended up having to call the Tech Support number for assistance. After holding for 30 minutes, I spent over 1.5 hour on the phone with a tech and the issue was not resolved; I could not log into iFit. After resetting the machine no less than 4 times, I asked to be transferred to return the machine. The Support Tech returns initially told me that I would be charged a restocking fee as well as a packing fee in the range of $400, until I advised her that the return was due to a defective machine. The support tech then attempted to assist with the correcting the issue and after approximately 45 minutes and receiving error code multiple times it was determned that the issue could not be resolved, because the circuit board was in fact defective and has to be replaced. In reading all of the other reviews, it appears that Nordic Track and iFit do not do a very good job of quality checking its electronics before sending their product out to unwitting consumers and in some cases may even charge consumers to return defective machines. As a former Florida Assistant Attorney General, this is the type of issue that I would have initiated an investigation to determine if it is a deceptive/unfair trade practice. I am supposed to receive a new circuit board in a week for the defective machine and my iFit subscription is being extended 3 months thanks to the Support Tech; however, this issue needs to be looked into. Also, my issue is not yet resolved and I may have to file a complaint if the replacement circuit board os defective.
  

  iFIT

  Date: 01/08/2025

  Hi *******, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services! 

  Thank you for allowing us to make this right with you,  please feel free to reach out to us with any questions you may have with the part. We are committed to resolving this matter promptly.

• Review fromJaymee P

  Date: 12/25/2024

  1 star

  Jaymee P

  Date: 12/25/2024

  I hesitantly bought a proform pro 9000 in 2024. I knew I wanted to watch tv shows & live workouts. Peloton was more expensive & iFIT was advertising that they had live workouts.Once received I leaned live workouts werent live. Those had been discontinued. Instead had recordings. I was crushed. I had been lied to by *************************** resulted in me buying a treadmill that didnt do either of the things I *********** forward to August, I got an email about iFIT 2.0 having capabilities to stream *******. I waited for the update. I regularly called customer service to ask why it wasnt updating on my machine. They would waste my time with resets that never worked. ********** messenger had the same results but took months between responses. I got a different response from support every time about why it wasnt updating on my new machine. I was eventually told, basically, tough its being recalled & I would never get it. When questioned as to why, he told me most people just accept the news & move on. Fine, *** cancel my membership since it doesnt provide me with the options they promised me. The functionality of the machine that I own is now completely limited. I can start and stop the machine. Thats it. This was never something that was told to me when buying the machine. I own it yet iFIT gets to disable it unless I pay for their subscription that costs to price of a gym membership but with none of the benefits Now we are at December 23rd, 2024 when my treadmill starts updating & I get the New iFIT 2.0 Sweet but I dont have pro anymore so I cant use any features. The advertisement on my machine says if I subscribe to iFIT pro I will gain access to streaming options. Well, I subscribed & still did not get *******. I call customer service & after going through all of the things, they tell me my machine is too old & will never be eligible for ******* streaming. So once again, iFIT has more of my money because they used false advertising & flat out lied to me. BIG SCAM
  

  iFIT

  Date: 12/27/2024

  Hi ******, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
  

  We've sent you a personal email discussing the issues you are experiencing. We would be happy to help you directly through there. 

  If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! 
  If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!
  
  

  Jaymee P

  Date: 12/31/2024

  IFIT has claimed to BBB that they sent me a personal email discussing my issue and they would like the opportunity to resolve my issue. They have sent me no such email. I have checked all folders including my junk folder. No email from iFIT in regards to the complaint I have made on BBB exists. This is yet another lie from iFIT. They knowingly sold me a treadmill with an obsolete operating system at a premium price. Nowhere did they inform me that the product I was purchasing was obsolete. It is completely unjustifiable for a treadmill purchased in 2024 to be unable to support a full update released in 2024.

• Review fromMorgan O

  Date: 12/23/2024

  1 star

  Morgan O

  Date: 12/23/2024

  Called 3 times with my shortest hold time being 46 minutes. I was told they couldnt answer my questions about their promotions and features listed on their website. Waste of time and money
  

  iFIT

  Date: 12/26/2024

  Hi ******, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
  

  We've sent you a personal email to the email listed to work directly with you to get any questions you have resolved. 

  If you have any further questions, please feel free to reach out to us. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! 

  
  If you feel this resolution is satisfactory we would appreciate you letting us know by leaving another updated review!
  
  

• Review fromDanette G

  Date: 12/10/2024

  3 stars

  Danette G

  Date: 12/10/2024

  I have not had a problem with iFit in the 5+ years I have been a member. I own three pieces of Nordictrack equipment with iFit installed. It wasn't until now that I am a very unhappy customer. Today I had to scan a QR code with my phone to use my elliptical. I just re-upped my membership for two years and there was no indication that this would be the new scenario of how to log in. I almost upgraded my NordicTrack equipment and now am reconsidering what equipment to purchase. The last thing I want to have to do is scan a qr code to work out on paid for equipment and a paid for iFit subscription. I will be looking hard at ********* and *******. What a disappointment. iFit leadership - what are you doing? You had it going on and now you're blowing it. I hate that I am even writing a review but iFit also makes it hard to contact any decision makers....it was all I could do to hold on the phone for 20 minutes and am hopeful the person I spoke with will send my complaints up the totem pole. I would have given 5 stars before this qr log in mess.********
  

  iFIT

  Date: 12/12/2024

  Hi *******, 

  Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback as we work to improve our services!
  

  We've sent you a personal email discussing the issue at hand. We are committed to resolving this matter promptly and thank you for allowing us here at IFIT the chance to make this right! 
  
  

   

• Review fromShannon H

  Date: 12/09/2024

  1 star

  Shannon H

  Date: 12/09/2024

  We purchased a NordicTrack treadmill after having another brand machine for 20 years (which had hardly any maintenancewould have bought the same brand but no longer available). We bought the NordicTrack commercial treadmill because I use it daily. Since we purchased it, there has been at least three (or 4) equipment issues that shut down our machine. A local maintenance person - who is wonderful - now knows us personally. Three weeks ago, the machine stopped working. I called and thank God we bought the extended warranty; the person said we needed a whole new console (already??) and other parts. Everything arrived about two weeks later and the gentlemen came to repair it. When he opened the box, the console was cracked. He said he would contact you all to get another one. He texted me and said that you all would not send another one? He asked us to get involved - which I have made now four calls to the customer service number that is provided. **************** is terrible - dont believe they are understanding my issues. One wanted to offer me three months of Ifit for free - I cant even use my treadmill?I estimate that I have been without a treadmill for a total of 8 months now. I finally have had it. I never filed a complaint against any company before. I also posted to social media. I will Never recommend a NordicTrack treadmill to any one. I, too, would give zero stars if I could. I wish I would have looked in this site before spending the amount of money that I did in a machine that has been nothing but problems.
  

  iFIT

  Date: 12/10/2024

  Thank you for sharing your feedback regarding the issues you experienced with your machine. We value your input as we strive to enhance our services. I have already contacted you via email. If you have additional inquiries, please don't hesitate to contact us. We are dedicated to addressing this promptly and appreciate the opportunity to assist you at IFIT.