Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 334 Customer Reviews
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Review fromMarissa B
Date: 05/14/2024
1 starMarissa B
Date: 05/14/2024
I would leave a zero if I could. I bought a 2,000-dollar bike in 2020, but I have hardly been able to use it due to personal medical reasons (I broke my ankle and have had 2 miscarriages, so I haven't even been using the bike. It has been perfectly safe and it in brand new condition). I have used it less than 10 times and went to use it and it wasn't working. I just paid 170 to have a technician come out and service it, but they said they weren't able to fix it (so a waste of 170). NOW, the part they would have to replace costs 600 dollars. I would have to pay another technician PLUS the part to get it fixed, which is another 770! It is ridiculous.
iFIT
Date: 05/15/2024
Hi *******,
We are sorry to hear of your experience, we have gone ahead and sent you a direct email to discuss this matter with you. Thank you
Review fromSaravanan V
Date: 05/13/2024
1 starSaravanan V
Date: 05/13/2024
My nordictrack elite 10.9 elliptical stopped working because of a software update. I call customer service and they said they do not support this machine anymore. How can they mess up a software update and say they don't support it anymore. None of the buttons work in the system anymore like basic functions speed, resistance, etc. at this point I'm trying to see if there's a legal way to handle this. They don't stand behind their product and very irresponsible customer service.iFIT
Date: 05/16/2024
Hi *********,
We are sorry to hear of your experience, I have personally emailed you to look further into this for you. Thank you
Review fromStefan R
Date: 05/10/2024
1 starThis company is fraudulent, lets start with that. They sell machine and a warranty that they dont honor. Nordic track used to be a respected brand, but this company has no integrity. The phone trees and wait times to get service dont lead to a person. If you persist and spend hours to finally speak to a person, they send a technician who doesnt even have a business license, nor do they fix the problem. In summary, they sell a warranty that they do not honor. This company is committing fraud.Review fromAswini K
Date: 05/10/2024
1 starI would like to give a *****% review to this company. Do not buy any of their products; they are a complete scam. They persuaded me to purchase an extended warranty, which I did for five years. Now, I'm experiencing a display console failure, and they're telling me that because my machine is in the garage, my extended warranty is voided. This is completely illegitimate and a scam. Please do not buy any of their products or the extended warranty. You will receive absolutely zero support from them.Review fromDaisy U
Date: 05/09/2024
1 starPurchased a Nordic Track treadmill and it came with a 30 day iFIT free trial. What they don't tell you unless you read the fine print is they will actually sign you up for a membership as well and begin charging you $39 a month every month after your trial ends. Absolute scam. I never once used iFit and when I noticed the charges and requested a refund they refused anything past 14 days. Very shady way of forcing people to sign up for a membership and take their money. Completely immoral, no customer loyalty that shouldn't even be legal since I ordered a treadmill and was automatically signed up for a free trial.Review fromMason M
Date: 04/29/2024
1 starMason M
Date: 04/29/2024
I would like to provide feedback regarding one of the worst customer experiences I have ever had with a company. Within 2 months of owning the machine, the master control board on my 1750 treadmill was totally fried. Once the technician finally showed up, 2 weeks went by without any part arrival or updated information. After escalating on social media they blamed the technician even though I saw him place the order and just continued to lack accountability from end to end. After the part was installed, more issues continued to build and the overall performance of the machine was nothing like the reviews or the quality expected. It felt very unsafe to actually perform hard workouts with how often the belt skipped or how often the machine would cut off mid-run. Given their terrible return policy of 30 days, their only recommendation is putting it up for sale for another victim to receive a terrible product. I hate that I'm out $2k+ on something that was purchased for the well-being of my body and mind. I was very excited after seeing all the fake positive reviews but will spend as much time as possible warning others about my experience.iFIT
Date: 04/30/2024
Hi *****,
Thank you for your feedback! We have gone ahead and sent you a personal email regarding these issues. I'm dedicated to getting this issue resolved for you.
Thank you
Review fromMandy L
Date: 04/19/2024
1 starI give them a 0 I bought a ski machine from Nordic Track with extended warranty O paid ******** my warranty runs out in 4/9/26 and when I received the product the screen didnt work that tells you pulse, calories burned Distance, time and speed. I admittedly called them and they said yeah we have been having problems with them, so they send me a new one. Well I called when I received it but I work and not in town much at all. They said no one works on weekends to fix it. I called and was on hold close to a hour, I left message for them to call me bk never heard from them. Called another time and was transferred from one place to another like several times finally someone picked up around 45 mins later and said they were fixen to get off work so no one will take the call and to call another time. Ok so Im gunna be home for a week and guess what they say it was it was bought like that and that warranty ran out and extended warrant will not cover that. They dont even deserve a 1 star a 0 is what they needReview fromMatthew E
Date: 04/19/2024
1 starPLEASE READ BEFORE DEALING WITH THIS COMPANY!!!I wish I would have came here for reviews first before i bought the proform carbon carbon TL treadmill February 8th. Ran fine until February 20th. Belt began to shut off mid workout. Once I stepped off, the belt would began to move again. Once any pressure was applied the belt would shut off. Making a workout impossible. I had called for support and they sent out a motor to replace. Got the motor a week later and it was the wrong size and wouldn't fit. Contacted them again and got the new motor coming a week later again. Finally two and a half weeks later I got the motor I needed... Didn't fix the problem. Then contacted them again and they recommended a circuit board. So waited another week for that and replaced it... still the same issue. Then they were going to send out a technician to diagnose the problem. Two weeks went by with no call to set up date. Meanwhile had been in contact with a supervisor throughout this time saying they were sending this matter to support management and making it a priority. Finally last week I received a call from a technician saying he had an order to install a motor.. which had been done a month ago! He couldn't believe that they told me to install the parts myself. To this day on Friday April 19th, I have yet to get the problem fixed. I just want my money back and they can gladly have the treadmill back along with the wrong size motor and extra circuit board. They don't do refunds. Imagine that. I'm a business owner and the way this business is being handled is a joke. At this point as a company, id want to have the treadmill back to diagnose what the problem is to prevent it from happening again. You'd think morally and ethically this company would make things right with me but they won't. So now to steer others as far away from them as possible will be my mission in life. ZERO STARS!Review fromAdi K
Date: 04/18/2024
1 starThis company is complete fraud. No customer loyalty. I cancelled the membership last year and it's not being used for over a year but still my card was automatically charged and when I realized the charge and called them, I was given a ridiculous reason and denied the refund. Would have given 0 stars but this didn't allow to. I would definitely recommend friends and family against this company. Never get into subscription with iFit. Ironically, many customers has concerns in the similar lines.Review fromJimbo H
Date: 04/16/2024
1 starJimbo H
Date: 04/16/2024
Don't get it. It *****. Canceled it and they still charged me, asked for a refund and they said no. Not sure what to do other then warn other people not to get it.iFIT
Date: 04/17/2024
Thank you for taking the time to address the issues you have encountered with your IFIT membership. We appreciate your valuable feedback as we work to improve our services! I have gone ahead and sent you a personal email regarding your account. We will be happy to assist you there! Thank you!
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