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Business Profile

Protective Covers

ZAGG, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

Customer Complaints Summary

  • 220 total complaints in the last 3 years.
  • 66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Zagg InvisibleShield Glass Fusion VisionGuard+ with D30 screen protector from a ******* store for my ******* Galaxy S21 Ultra for $60 and the screen protector would NOT stick to the edges of the screen. ******* would not replace it and told me that I needed to file a replacement with Zagg. I set up a profile with all my information just to find out that Zagg is ripping off customers with a bogus shipping charge that is ridiculously expensive! Zagg claims "free" replacements BUT they charge you a really expensive "shipping" fee when it should only be a $1 or $2 at most! All Zagg is doing is charging their customers for a new product! Their screen protector should be around $10 at most MSRP. All the screen protectors on Amazon are $12 at most and Zagg has the audacity to ask $60 for a piece of plastic that is not in any way supior to those on Amazon at much cheaper prices! Zagg is ripping everyone off with their shipping fees! I want a replacement screen protector FREE of charge! I've already paid these scammers more money then they deserve!

    Business Response

    Date: 10/04/2022

    Hello ****,

    Thank you for taking the time to contact ZAGG. I am very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your InvisibleShield Glass Fusion VisionGuard+ with D30. As you have placed previous warranties with ZAGG back in March and April of 2021 and paid the shipping and handling fee,you should be familiar with our shipping and handling fee requests. However, customer satisfaction is very important to ZAGG, and I would be happy to explain the Lifetime Guarantee process.

    The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US).  This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. There is a good possibility if the Glass Fusion VisionGuard+ with D30 InvisibleShield is not packaged correctly it would likely not survive shipping through the mail without some damage. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.

    We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your InvisibleShield there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

    Warm regards,
    ******

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I bought a keyboard from Walmart not more than five months ago and pay 106.00 because I was told it the best that’s out there now the keyboard and i out my money the company don’t want to replace all I want is to replace it because the money I pay for it and could use it is five months please help me with this

    Business Response

    Date: 07/27/2022

    Hello *****,

    Thank you for reaching out to ZAGG through the BBB. I am
    happy to investigate your concerns if you recently purchased a ZAGG keyboard
    and get this resolved.
    However, with the information provided I am not able to
    locate any ZAGG account. Were you able to register the device on ZAGG.com, and
    if so, what is the registration number? I can also look for any communication or
    account if I know the exact email address that was used. Can you also upload a
    copy of the Walmart receipt showing the purchase?

    Once I can locate the account and review the situation, I
    will certainly be able to assist you.

    I look forward to your reply with the additional information
    and receipt.

    Warm regards,
    Sidney

    Customer Answer

    Date: 07/28/2022

    Because  I was told went I bought it it had a warranty so all I want is for them to replace it 

    Business Response

    Date: 07/28/2022

    Hello *****,

    Thank you for your reply. I understand you are upset and
    yes, ZAGG does warranty our products and I am more than happy to help you. I am
    asking for your assistance as well, in that we will need more information from you to
    help get this resolved.

    Have you registered the device on ZAGG.com, and if so, what
    is the registration number? If you have not registered the item, I can help you
    with that but again, I will need certain information to do so, which is why I
    am asking for a copy of your receipt.

    It sounds as if you have already contacted our customer care
    team, but I cannot locate any that contact.  Please let me know the exact email address
    that was used when you reached out to us.

    Without this data I am asking for I am sorry, but I cannot
    move forward. Perhaps a call is in order. If you give me permission and the
    best time to call you, I can do that.

    Looking forward to your reply so I can get this resolved.

    Sidney

ZAGG, Inc. is NOT a BBB Accredited Business.

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