Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Mophie 3-in-1 Magsafe charger. It has quit working. I am within the warranty period. I have attempted to get a replacement through the warranty. Surprisingly, I am charged to have a new one shipped to me. Considering they made a faulty product, but hey, maybe I expect too much. More surprisingly, they CANCELLED my return. So, now I have a broken charger and can't even get a new one. I want my money back if they cannot fulfill their warranty.

  Business Response

  Date: 07/10/2023

  Hello Coty,

  Thank you for reaching out to ZAGG about your 3-in-1 Magsafe charger. It looks like you may be having some charging issues with your 3-in-1 travel charger with MagSafe. We are aware of this issue and are actively investigating the problem and working on a solution.
  
  In the interim, I would appreciate it if you could reply back with your phone or device model number and iOS version as well as the serial number on the travel charger (found behind the watch puck).
  
  I sincerely apologize for any inconvenience caused and will provide updates soon. Thank you for your patience.

  Warm regards,

  ******

  
  
  

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20287703
  
  I am rejecting this response because:  They are working on the problem.

  My device model number is MQ003LL/A and I am on iOS 16.6.
  
  Sincerely,
  
  Coty Hand

  Business Response

  Date: 07/12/2023

  Thank you very much for your reply and for providing me with the device model number is MQ003LL/A and I am on iOS 16.6.

  Can you also provide me with the the serial number on the travel charger (found behind the watch puck) as well. Once I get all the information I can pass this along to the team that is working on a resolution. 

  Again, thank you for your patience and understanding in this matter.

  Sincerely,

  ******

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 20287703
  
  Apologies, I realized I failed to add it after I hit send and couldn't change it.  SN 871222713250. 

  Thank you.

  Coty Hand

  Business Response

  Date: 07/17/2023

  Thank you for responding with your serial number. Did you receive the personal email that was emailed to you on Friday, July 14th, 2023? The email would have explained we could not respond through the BBB dispute, but I sent you the newest information regarding the 3-in-1 travel charger and the steps ZAGG is taking to resolve this issue:

  We are aware of an issue with our mophie 3-in-1 travel charger with MagSafe which can cause intermittent charging with your device. 

  After investigating further, we have identified the issue and will release a firmware update as soon as possible. For more information, please send us an email at ************************ with 3 in 1 in the subject line and provide us with your serial number in the body of the message. 
  

  Thank you for your patience and we are sorry for the inconvenience. 

  Once the firmware update has been completed, you should no longer have any problems with your product. Please let me know if you have any other concerns or questions.  
  

  Best regards, 
  Sidney 

  Customer Answer

  Date: 07/19/2023

   
  Complaint: 20287703
  
  I did. I followed your instructions to email the other email address. 
  
  That said, when can I expect a firmware update?

  
  Sincerely,
  
  Coty Hand

  Business Response

  Date: 07/20/2023

  Thank you for your reply and great question. You should expect a resolution within the next week or two. We are continuing to work as quickly as possible to get this resolved. Also, by following our instructions and emailing the other email address that was provided, you will get any new information as soon as it is released regarding this situation. 
  
  I am very sorry that this happened but your continued patience and understanding is very much appreciated. 
  
  Best regards,
  ******

  Customer Answer

  Date: 07/20/2023

   
  Complaint: 20287703
  
  I am rejecting this response because: it is not fixed. In the event that it is in fact resolved I will respond accordingly. 
  
  Sincerely,
  
  Coty Hand

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fitbit cover began bubbling months after it was purchased. March 21st they said they would send something else and that processing time was 2-3 weeks and it will arrive within **** business days after it ships. It is May 22nd and I still have NOTHING. No excuses, no reasoning. Pathetic!

  Business Response

  Date: 05/24/2023

  Hello *******,
  
  Thank you for reaching to ZAGG through the BBB dispute process. I am sorry to hear you have not received any update regarding your InvisibleShield inquirey. I do see we have been and are communicating with you per the below communincations:
  
  Ticket #******* on March 21 04:18 pm ZAGG response to you:
  
  I have submitted this request for a custom-cut premium film InvisibleShield for your InvisibleShield Ultra Clear Fitbit Inspire/Inspire HR x2.  Please note that you will not receive any email confirmations because this is a manual process from our warranty team. 
  
  Today 06:11 am - May 24th, 2023
  Hello *******,
   
  I am unsure what occurred while working with the previous agent while getting this order submitted. I have done what I can to ensure your order was prioritized and shipped as soon as possible. It is your right as a consumer to do what is best for you. Below is the tracking information for your order. ***** has an estimated delivery date of 5/30/23: 
   
  *****************************************************************************************
  
  Your responce 
  
  Civiccaligirl
  Today 07:20 am - May 2th, 2023
  To:ZAGGShow more
  The city it is shipped to is incorrect.The address should be ********************************************* Murrirta (as on the shipment).
  
  
  ZAGG responce 
  Assign
  Today 08:56 am - May 24th, 2023
  Hello *******,
   
  Looks like a typo happened. Typically a shipper goes off of the *** code first, so as long as that is accurate the package should arrive to you. If you would like, the team has offered to remake the order and ship it out today with the correct spelling if you do not want to wait to see if the current order will make it to you. 
  All the best,
  
  *******, it looks like you are being helped by one of our agents, I will not take any further action as I do not want to complicate or duplicate any services the agent has already looked into for you. Please continue to respond to our agent and let them know you want us to move a head with the reship that they are offering you.
  
  Thank you for your patience and understanding while they complete their new request to get you your InvisibleShields. 
  
  All the best,
  ******
  
  

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 20091821
  
  I am rejecting this response because: This issue has still not been resolved. They messed up on the spelling of my city and the item did not arrive on 5/30. I would like to know why it was never sent MONTHS AGO when I initially requested it.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #************
  25 November 2022
  (1) mophie speedport 120 and (1) mophie speedport 67
  mophie speedport 120 was faulty and inconsistent, not working as described. Returned item at personal cost even though it was a manufacturer defect. Received a credit for later use.
  I left a review on the website citing the defects I experienced with the mophie speedport 120. The review was never posted and I never received any confirmation that my review was pending or rejected. The item still has 0 reviews on the ZAGG/mophie website. It seems my review was censored? There is no place to submit another review since my is still "in their system". This is incredibly suspect.
  
  Order #************
  22 March 2023
  (2) mophie speedport 67
  Items never received. No customer service solution or guidance provided.
  
  So far, I have received only 1 functioning unit out of 4. There is no legitimate review process on their website-- they appear to only be selecting positive reviews to highlight and are completely misrepresenting their items. I'm unsure how this is justifiable.

  Business Response

  Date: 04/12/2023

  Hello *******,

  Thank you for reaching out to ZAGG
  through the BBB dispute process. I am very sorry to hear your concerns about
  your negative review concerning our speedport chargers
  was not posted and can certainly understand your concerns of assuming we only
  list positive responses, and that you are not satisfied with the products you
  have purchased.

  I am happy to explain what has
  happened here and your return concerns from your November 2022 order, about
  having to return the product for a refund at your expense. Yes, customers do
  cover any return charges when a refund is requested. When a new order is
  placed, ZAGG always covers the cost of standard shipping on a new order for all
  our customers as we expect our customers will be very happy with their purchase
  and so we are happy to cover the initial standard shipping and handling. If you
  look at your order from November, you paid nothing for that order to ship to you.
  So, any time a refund is requested, our customers do cover the cost of
  returning the item to us.

  As for not posting your negative review,
  ZAGG does not “censor” what reviews our customers post. In looking at some of
  the reviews on ZAGG.com on random products, here are some that are clearly negative
  yet are posted on ZAGG.com:

  Glass is high quality but if the
  install guide is not well designed, the glass can be installed incorrectly.

  Very difficult to place on the
  phone. My shield has a huge bubble the lower left side and when I text many
  letters don’t show up unless I press very hard-makes it very difficult to text

  The charger itself is very good. My
  iPhone does get rather warm, but not hot. I like how quickly it charges. A
  suggestion: Include an adapter to be able to charge the iPhone.

  Even though they indicated it would
  fit my iPhone and my new iPad, it did not fit, not even close.

  I
  reached out to the appropriate department about your review posting concerns,
  and we can confirm we received both your reviews and we replied (see attached),
  which should have shown up in your email, and we approved them to post on
  ZAGG.com.  However, by us reviewing your
  concerns we determined that none of our speedsport reviews are being posted to
  the correct page. We are certainly working on that now and hopefully we can
  correct this quickly.

  We always appreciate when our customers reach out to us with
  their feedback, and what business does not love to only hear great reviews, but
  ZAGG feels every review is very important, even poor/negative reviews, because
  that gives us an opportunity to see where we did not meet customer expectation
  and how we can be better and improve where needed. So, you can see why your review
  postings are important to us.

  As for
  your recent order on March 23, 2023, we are still waiting for the USPS trace to
  come back so we can know what exactly happened with that order so please
  continue to be patient with us while this investigation is still ongoing. We
  will reach out to you in the initial ticket you contacted us with.

  As for your desired results, I have issued a refund on the
  remaining amount of $38.94 for the order from November 2022. Hopefully I have explained the review process
  and what transpired and what we are doing to fix the problem.

  Never hesitate
  to reach out to us about any concern. In this case you led us to a problem we
  had not yet found or been made aware of,  but we are now working on a resolution to correct. This is what good
  communication is supposed to do, make ZAGG aware of a concern and give us the opportunity
  to fix it.

  
  Best regards,
  Sidney

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a $100 Halo flashlight car starter kit for my wife. Charged the device up once and stored it in my wifes car in order to protect her in case of battery not working etc. Never used it once and died when she needed it. Went to charge it and wont charge. Even though it has been more than a year the device should be replaced and they are stating they will not. I never got ONE use out of the device sold as protecting you in case of emergency. Fault product and bad customer service.

  Business Response

  Date: 02/05/2023

  Hello ****,

  Thank you for reaching out to ZAGG through the BBB dispute
  process. I am very sorry to hear the one time you needed to use your HALO Bolt Flashlight it did not work for
  you, and I can certainly understand your frustration and disappointment.

  ZAGG would normally be able to help
  you outside of our normal warranty time frames, but I am sorry to tell you we no longer
  own HALO and therefore do not carry any products. I suggest you reach out to
  ACG Brands who now owns HALO to see what they can do as I am unaware of their
  policies.

  You can reach ACG Brands by phone at ###-###-####

  I would like to give you a ZAGG Reward for the whole amount of the
  order ************ you
  placed with us back on July 30, 2021, for $112.69 that you can use on any direct purchase on
  ZAGG.com:

  ************ valid until 2/5/2024

  Thank you for your patience and understanding
  in this matter.

  Warm regards,
  Sidney

  Customer Answer

  Date: 02/06/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  **** **********
  

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number is M2Z0059B0789. They sent the wrong product. I have a had a ticket open with no response. *******. I have tried calling the ********** number several times with being on hold for 30+ minutes and never getting a *********** has been no contact or reach out on getting this issue resolved by the Zagg company, when they are the ones that sent the wrong product.Seems like if you complain here, you will get a response.

  Business Response

  Date: 01/18/2023

  Hello *******,
  
  Thank you for reaching out to ZAGG through the BBB complaint process. I am very sorry to hear we sent you an incorrect InvisibleShield and you have not been able to get through to our ************* Team or received a reply to your emails. I am happy to get this situation taken care of for you.
  
  As for reaching out to us, I apologize as we have had a longer than normal hold time for customers trying to call us, which does create a vicious circle unfortunately. The emails you have sent were replied with an automated message so again, if you did not get our replies, I am sorry.
  
  Per your communication you ordered a Privacy screen protector for iPhone 11 Pro *** and received an Ultra Clear InvisibleShield for a ******* 10+. I have gone ahead and processed a new order for you under M2Z005A7C8C8, with ground shipping - 2-5 business days + processing time for one Glass Elite Privacy Apple iPhone 11 Pro ***/Xs *** (Case Friendly) SKU: 200103920, to be shipped to the below address:

  
  *****************************
  6502 *******************
  ****, *****, 76710-5562

  I am very sorry for this inconvenience,and you do not have to return the incorrect InvisibleShield you received. You can do with it what you want.
  I hope my actions takes care of your concerns and again, I am sincerely sorry for the inconvenience.

  Best regards,
  ******

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent a defective charger and required that the buyer pay fully for the return. I needed it for a business trip but ended up not only charging it with no avail for 2 days but have to pay in order to return it. An exchange was offered at a deducted cost but why is the customer still being penalized here? Buyers have to made aware that the business can send them garbage and get away with it.

  Business Response

  Date: 01/17/2023

  Hello Will,

  Thank you for reaching out to ZAGG about your experience with our product and our ************* Team. I have reviewed the communication and I agree, we could have handled this situation very differently and I will make sure your concerns are heard and reviewed. I am very sorry this happened to you.

  I have requested a full refund on your order, and we do not require you to return the device. Please recycle safely as it does have a battery in it.

  Again, I am sincerely sorry for this experience, and I hope I have been able to address your concerns and desired settlement request.

  Warm regards,
  ******

  Customer Answer

  Date: 01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Will ***

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warning to people using the warranty, if you move, you have to delete your old address from your account, even though you will be asked when buying a replacement product for a new address, this is just a billing address, this is misleading to customers. This should be illegal and they should have to update this on their website. When looking to fix the issue the website says they will not fix this problem, which is horrible customer service.

  Business Response

  Date: 01/17/2023

  Hello *******,
  
  Thank you for reaching out to ZAGG through the BBB dispute
  process. I am so sorry to hear there is a problem with the shipping address on your
  account. You did not specify if you did not receive your recent order placed on
  January 11th, 2023, but I understand your concerns about your
  address. It can be very frustrating if something happens, and the address is
  incorrect.
  
  Even though you can enter a shipping
  address online when an order is placed, we do ask for any personal
  information that should require a change, even the billing or shipping address, that the
  account holder please make the change on ZAGG.com in your account. Accessing
  and changing any information on an account needs to be done by the account
  holder and not a ZAGG employee, as I am sure you could understand why we would not want anyone
  accessing your personal account and making changes, therefore we do ask our account
  holders to make any changes and save them.
  
  As per your request I have refunded your recent order $14.99.
  I hope I have been able to help you understand the reason we ask customers to
  make any changes to your personal information and again, I am very sorry if you
  were inconvenienced by our actions.
  
  Warm regards,
  Sidney

  Customer Answer

  Date: 01/18/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ******* ****
  

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following item sold on the company's website (**********************) is fully defective. I made my 1st purchase on 12/7/22 via Apple.com and received the item the following day. All devices charged well for a few days before I noticed the charger was not charging anything at all. I placed a claim for a warranty replacement via Zagg.com in which I was charged a shipping fee and received the warranty replacement shortly after. Once again, the replaced item worked well for a few days and now items are no longer charging as they did from when the replacement was received. I am requesting a full refund of $157.57 for the price paid for the item and the shipping charge which was paid for receiving another defective item.

  Business Response

  Date: 01/06/2023

  Hello ******,

  Thank you for reaching out to ZAGG through the BBB dispute process and thank you for the providing the receipt from Apple.com.
  I am terribly sorry, as your purchase is from a third-party
  reseller, Apple.com, you will need to go back to the company you purchased the
  device from if you would like a refund. ZAGG is only able to issue refunds with
  direct purchases from ZAGG.com. That does not mean we cannot assist you, as you
  would possibly still be eligible for our 1- or 2-Year Manufacturer’s Warranty,
  and we could get you help that way.

  If you would like to take advantage of our 1- or 2-Year Manufacturer’s
  Warranty, you would just need to register the mophie 3-in-1 travel charger with
  MagSafe on ZAGG.com and then we could send you a warranty item. If you would
  like assistance in getting a registration just let me know and I can have someone
  reach out to you and get you set up. They will also do some troubleshooting
  with you, so we can determine if the problem is something simple or we need to
  send you a replacement.

  Please let me know which option you would prefer, and I can
  get a warranty set up for you. I am sorry we cannot refund third party purchases
  though.

  Warm regards,
  Sidney

  Business Response

  Date: 01/17/2023

  Thank you for providing the newest
  information, ******. I would have not been able to locate this information based on
  what was previously provided. There are only three orders and one registration
  with ZAGG.

  ZAGG is refunding the following:
  ************ $122.44
  ************ $10.59
  ************ $10.88
  Totaling = $143.91

  I also validated the warranty on ************, so you do not need
  to return it.

  I am unable to refund your request of $157.57 as there is a
  difference of $13.66 which was not paid to ZAGG.

  I hope this resolves your concerns.

  Best regard,
  Sidney

  Customer Answer

  Date: 01/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a screen protector for $70 based on it having a "free replacement" warranty to cover damage as long as I owned the phone.They charge $10 for shipping. How is that free? It fits in an envelope, I believe the rate is around $.60 right now. I'm not sure how it's legal to represent that as a free replacement. They are misrepresenting the value behind their product.

  Business Response

  Date: 11/30/2022

  Hello ****,

  Thank you for taking the time to contact ZAGG. I am very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Fusion Curve with D3O ******* Galaxy S22 Ultra (Case Friendly). Customer satisfaction is very important to ZAGG, and I would be happy to explain the Lifetime Guarantee process.
  
  The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US).  This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. You are correct in that if an InvisibleShield was just put in an envelope all by itself, the shipping would be much less, however, there is a high possibility it would not survive the shipping through the mail process, if not packaged correctly. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.
  
  We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and as a onetime exception, I have refunded your recent warranty order placed on November 28th for $10.66. Please note, we will not be able to waive or discount this fee in the future.
  Thank you for your feedback and I hope I have been able to clear up your concerns.

  
  Best regards,

  ******

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # M2Z0055B934E placed on 10/29 shows delivered today, 11/4, according to **** tracking. However, the package is nowhere to be found. I've spoken with post office, they claim carrier left package on or around porch area, in which case, nowhere to be found.. I've attempted to reach out to Zagg numerous times today regarding loss, call is placed on hold for several minutes, no one picks up.. The number I'm calling is the corporate office, number ************. I called to request a refund or replacement, unable to reach anyone in re..

  Business Response

  Date: 11/07/2022

  Hello ******,
  
  Thank you for reaching out to ZAGG through the BBB dispute process. Per the communication you have had with our ************* team, there was a refund request processed today, November 7th,2022, for the order you listed.
  
  You have been refunded in full $66.99.
  
  We are sorry for any inconvenience and for any packages not delivered by the *****
  
  Best regards,
  ******