Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a screen protector and registered it with my existing zagg account ~2 years ago.
  
  I go online to do a warranty replacement and find that my account no longer exists, which is odd because I have a dozen emails from zagg about my account. I search for a long time to find a support email but am sent through a never ending loop that always ends with an AI service being recommended. So I talk to a very incompetent chatbot and it tells me "due to website maintenance, some profiles did not merge into our new platform". So I have to remake my account and re register my product just for the warranty to be denied by lack of product availability.
  
  I've been a customer for years (although you wouldn't know it by deleting my account) and am so frustrated at how awful the customer service has become. Either send me the full purchase price of my zagg screen protector since I apparently can't replace it or be true to your word and replace my screen protector like I've done in the past through your company.

  Business Response

  Date: 12/28/2024

  Hello ******, 

  Thank you for reaching out to ZAGG, through the BBB process. I assure you we did not delete your ZAGG account. Our automated assistant did respond correctly to you, in that some older accounts did not merge over when we updated our systems back in June/July 2024. It does appear that your account was one that did not process over. I am very sorry about that. If you have other products that need to be registered, you can either register them yourself or if you want to provide me with the exact product and model and purchase date (or close to it) I would be happy to register any missing products.  

  As for the Glass Elite Google Pixel 6 (Case Friendly) it looks like we have ample inventory but for some reason it is not being recognized, which is why you are seeing it being out of inventory. I have escalated to our support team to look into this issue.

  In the meantime, I have placed an order for you under ******** for two Glass Elite Google Pixel 6 (Case Friendly) InvisibleShields. Hopefully this will hold you over awhile. We do state we can take 2 to 3 business days to process orders, and once your package has shipped you will receive an email from FedEx with the ground tracking number. 

  As for contacting us, this is our information: Our toll-free phone number is ###-###-####, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. Because of the personal attention we want to give to every customer, you may still experience a delay in talking to a Care agent or waiting for an email response due to the holiday contacts we are receiving. 

  I am sorry for any frustration you may have experienced, but I thank you for bringing this concern to our attention so we can investigate it.

  I wish you a very happy New Year, 
  Sidney 

  Customer Answer

  Date: 01/01/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible customer service, horrible product and tone deaf responses to my emails.
  Protector was scratched within 1 week of installing. Purchased a “free” replacement for $10.59. They no longer come with the installation trays. So the suggestion was to pay to have it installed by a professional. I would like a refund for my “free” replacement or I would like an installation trays sent to me.

  Business Response

  Date: 12/17/2024

  Hello *****, 

  Thank you for reaching out to ZAGG through the BBB complaint process. I understand you have been using ZAGG for over 10 years. Thank you for being a long-time customer. I understand your confusion if you received a warranty for your Glass Elite Apple iPhone 16 Pro and it did not come with an installation tray. Due to our packaging, our warranty orders have never included an installation tray, so I apologize if this was not something you were aware of. We recommend that all trays be kept for exactly this situation. 

  As for why your InvisibleShield scratched within the first week, we would need to know where and how you store your phone. The InvisibleShield is designed to scratch before your device screen, so even though you only had the InvisibleShield for one week, it sounds like the InvisibleShield did protect your device. I understand that doesn’t stop your frustration but knowing the InvisibleShield did what it is designed to do should be a relief as it kept your phone screen safe.

  I issued a one-time refund for you for $10.59. Going forward as you have been a long-time customer how would you like to proceed? 

  I can provide you with a new order which will come with a tray, or as our agent recommended you can always go to a local kiosk or reseller, and they can install the InvisibleShield for you. Any fees you would cover come with a two-week professional installation guarantee. We do ask that you keep any receipts and take them with you if you need assistance within that two-week time frame.

  I sincerely apologize for your interaction with our Care agents. We never want to frustrate our customers or cause you any strife. I will certainly pass along your interaction to a supervisor for re-training. I do feel we could have been more understanding in addressing all your concerns.

  I look forward to your response on how you would like to proceed.  

  Warm regards, 
  Sidney 

  Customer Answer

  Date: 12/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much like the complaint dated 11/14/2024. My Glass Elite for ****** Pixel 6 has needed a warranty replacement since September. Attempting a warranty replacement shows it out of stock with no alternatives. The chat bot only points me to the basic information for making warranty replacements and has never given me a way to leave a message or email a message. Any attempts to find a contact email has been fruitless and the one time I contacted the corporate phone number, I was given an automated message saying that Warranty Replacements are unable to be handled over the phone. I see that Zagg had replied to a similar previous complaint on 11/21/2024 by offering them a free replacement product (since much like me, I'm able to purchase a NEW product for free, but I can't get a warranty replacement). I would love for this to happen for me, but I am still frustrated that all of my attempts to escalate this matter have failed. I would like for Zagg to make an email address accessible for customer support, or alter the chat bot to provide that information.I SHOULD say that I've had Zagg products since 2009 (previously under a different email), and this is the first bad experience I've had with them. Perhaps this a momentary lapse in their customer support, I'm happy to give them benefit of the doubt.

  Business Response

  Date: 12/17/2024

  Hello *******, 

  I am so sorry I have not responded back to your complaint. I have reviewed your concerns, and I can understand your frustrations. When I investigated the product, the Glass ************ Pixel 6 (Case Friendly) it appears as if we have plenty of inventory to warranty the product, so I have to reach out and get this investigated.

  In the meantime, I have placed an order for you under ******** for 2 of the Pixel 6 InvisibleShields. We typically take 2 to 3 business days to process the order. Once the order ships you will receive an email from ***** with the following tracking number for Shipping (Express: 2-3 Business Days).  

  As for your request to make an email address accessible for customer support, I will pass along your suggestion. The best ways to reach us is to call our toll-free phone number, which is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. I assure you if you answer all the questions the automated assistant asks you then your concerns will be forwarded to a Care agent. I am sorry that did not happen when you reached out previously. 

  Again, I am sincerely sorry for my delay in getting back to you and I hope the order I placed lets you know we appreciate you as a ZAGG customer and I hope I have been able to address your concerns.  

  Warm regards, 
  Sidney 

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I appreciate the response by Zagg, and their actions make the situation good by me. Furthermore, I value the insight that the product WAS in stock, but it might have been a glitch in the inventory system. Sometimes things happen, and I very much understand.

  I can't ask for more than them passing on my feedback about the lack of contact methods on their website. The only follow-up I have is that while I appreciate knowing that ************** is the best number to contact them, I would also like to observe that that particular phone number isn't listed on their website - putting that number on their CONTACT US page (**************************************************) would allow other customers to have easier resolution with less frustration as well.

  BBB, thank you for acting as a liaison in this matter and providing a communication path that could help me (and will hopefully help Zagg as well!)

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice now I have attempted to replace a ZAGG screen protector for different iPhones, currently an iPhone 14 Pro. Every time Ive gone to my account (which my phone has my login credentials stored) it says that I have no products registered. The last time I just assumed that I didnt register and replaced the phone. This time I was sure to register the product. Looking on here its pretty clear this isnt an isolated incident.

  Business Response

  Date: 12/03/2024

  Hello ***********, 

  Thank you for reaching out to ZAGG through the BBB. I am very sorry to hear the products you previously had registered are no longer there. I can certainly help you with this.  

  We did update some of our systems a while back, and regrettably not all registrations moved over. So, if you have not been in your ************************** account for the last 1 to 2 years, it is possible this could be the cause of the missing information.  

  As you did not list any items in your statement of the problem, please give me the exact name, model and which InvisibleShield product you had registered along with the date of purchase, and I can add these items to your registration list. 

  You still have the option of adding these items yourself, should you choose to do so, but like I said I am more than happy to assist you with this.

  I look forward to your response and getting this all cleared up for you.

  Warm regards, 
  Sidney 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a screen protector in May of 2024. I wanted to replace it and did register my product bc it cracked. For the last 2.5 months I have not been able to get the exact screen protector bc it says its out of stock for the warranty replacement however it is in stock on the website. Your customer service is garbage and AI chat bots are worthless. Its basically a scam where the only choice I have is to pay for a different screen protector instead of providing my replacement for free plus shipping. Also your customer service number is non existent and no one picks up the phone. Additionally you can go to a store that is a third party but again you cannot get the screen protector without paying an additional charge for a screen protector that cheaper. I ************ how hard this company makes it to get a replacement and therefore is scamming everyone.

  Business Response

  Date: 11/20/2024

  Hello *********, 

  Thank you for reaching out to ZAGG with all your concerns. I am more than happy to help you. However, the email address on this complaint is not pulling up an account and I am not able to search by your name as I need a complete last name.

  Can you please provide me with the email address your ************************** account might be under, and/or your complete first and last name so I can locate your account, that would help me immensely. 

  I look forward to your response.  

  Warm regards, 
  Sidney 

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22559662
  
  I am rejecting this response because my complaint is not resolved. 
  the information the company needs to look further into my claim - my email address laxin337 @ gmail. 
  
  Sincerely,
  
  ********* *****

  Business Response

  Date: 11/21/2024

  Hello *********, 

  Thank you very much for providing me with the correct email address so I could locate your ZAGG account. First let me address your concerns about not being able to reach us. I am very sorry you feel we are a scam; I assure you we are not. I have been with ZAGG 16+ years, and I can assure you we value our customers very much as well as your time. We certainly do not intentionally make it hard to reach us. The only time we are off the phones is when there is additional training being done or outside our working hours. That doesn't mean you might experience a hold time while calling us. Because of the personal attention we give to every customer you may experience a delay in talking to a Care agent. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday. You stated our automated assistant is worthless. I assure you if you just answer the questions the bot will direct your concerns to an agent, and you will typically get a response within 24 to 48 hours.  Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.  

  I was able to locate a registration that was on May 4th, 2024, for the Invisibleshield Glass Elite Anti-glare Apple iPhone 15 Pro Max ***** Friendly), which you did not mention which InvisibleShield you were needing, so based on the date I will assume this is the correct product.

  I do see when I try to order a warranty for the iPhone 15 Pro Max, Glass Elite Anti-glare that you are receiving our out of inventory message.  

  I am very sorry as we have plenty of inventory and you should not be receiving that message. I am escalating this issue to the correct team to get that fixed. In the meantime, I have placed a free order ******** for you for one Glass Elite Anti-glare Apple iPhone 15 Pro Max ***** Friendly) Invisibleshield, and shipping it to the address we have on file for you. The order should typically take 1 to 3 business days to process through our fulfillment center and once it ships you should receive an email from ***** with the ground tracking number.  

  I hope you accept my sincere apology for the experience you have had with us, and I hope my explanation has helped with your concerns.  

  Again, ZAGG values every one of our customers and I am so sorry you have had such a frustrating experience with us.  

  Warm regards, 
  Sidney 

• Initial Complaint

  Date:10/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To my dismay, I just logged on to my Zagg account to submit a screen protector claim and found that my complete order history is blank. No previous orders seem to exist anymore. I can't seem to talk to an actual agent, and the AI Customer Service robot does not have any way to connect to a live agent. Where are my orders?

  Business Response

  Date: 10/19/2024

  Hello ****, 
  
  Thank you for reaching out about your ZAGG account. You may not be aware, but we updated our systems back around June of 2024 and with that not all previous registrations and order history batched over as we anticipated. I am sorry if your account was one of those that did not. 
  
  It does look like you were able to create a registration and get your Fusion Curve XTR2 Eco Galaxy S23 Ultra (Case Friendly) InvisibleShield ordered. 
  
  Once this order completes the fulfillment process, I will be happy to issue a refund of $9.99. 
  
  Should you need other products registered you are welcome to create a new registration for any missing items or you can reach out to us, and we would be happy to do this for you. This is the best way to reach us, is our toll-free phone number is ###-###-####, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.  
  
  I hope I have been able to resolve all your questions and concerns. Thank you for being a ZAGG customer.  
  
  All the best, 
  Sidney 

  Customer Answer

  Date: 10/19/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty replacement for my Zagg screen protector on 10/6/2024 and paid a $5.41 upgrade fee because they did not have my exact product, plus I paid an additional $16.23 shipping fee. Their website says they fulfill and ship in 1-3 business days. It is now 10/18/2024 and it has not been fulfilled. Their website only has a chat with a robot feature for customer service they just repeats their 1-3 day shipping promise with no option to speak to a live agent. They have no support email address anywhere to be found. I called their support phone number and no one answers. There is no way to contact this company at all and they have taken my money and not given me my product.

  Business Response

  Date: 10/19/2024

  Hello *******,

  Thank you for reaching out to ZAGG about your order processing concerns. I am very sorry, but we have been experiencing a longer than normal processing time. While I am giving an excuse, but we have been overwhelmed with the release of the iPhone ************************************************ shipping our orders.

  I will make sure we get your order shipped as quickly as possible and once your order has shipped, I will issue you a full refund of $16.23. 

  Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.  

  Please accept my sincere apologies and I appreciate your patience and understanding in this matter. 

  All the best, 
  Sidney 

• Initial Complaint

  Date:10/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a warranty replacement claim on 9/24/2024. The shipping said it would take 5-7 business days. I have been waiting for over 14 business days and my order hasnt even been looked at it seems like. Getting in contact with this company is terrible with no direct support email or chat listed on their website. They give you the run around by trying to get you to use their TERRIBLE AI CHATBOT. Im tired of waiting and either want my shipping fee refunded or for my package to ACTUALLY BE SENT. My order number is ********

  Business Response

  Date: 10/19/2024

  Hello ******, 

  I am very sorry to hear you have not received order ******** that we shipped to you on October 12th. Yes, you are correct in that the order took much longer than normal for us to process and for that I am extremely sorry.  Since the release of the iPhone 16, we are running a bit behind schedule on getting all our orders shipped in a timely manner. 

  Once we ship an order, we no longer have any control over that package and based on the tracking number it also appears the package may have been lost while in transit to you. 

  I have placed a free re-fulfillment order under ******** and it will ship by ***** ground. You will receive an email with the tracking number once the package leaves our fulfillment center. 

  I have also refunded the original order ******** $10.69. 

  Again, I am sincerely sorry for the experience you have had with us, and I hope I have been able to resolve all your concerns.  

  All the best, 
  Sidney 

• Initial Complaint

  Date:10/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding an order I placed with ZAGG for a 3-in-1 travel charger, 2023 version, under order number ********. I received the 2021 version instead.Given that the item cost nearly $200, this mistake is unacceptable. I am requesting the following resolutions:1.A return shipping label 2.A full refund.3.Reimbursement for any return shipping costs I may incur, should a return label not be provided.I look forward to your prompt resolution of this issue.

  Business Response

  Date: 10/19/2024

  Hello ****, 
  
  Thank you for reaching out to ZAGG about us sending you the incorrect item. I can certainly understand how frustrating it is to get the wrong product. I have placed another order for you under ********. Once the item has been processed you will receive an email from ***** with the ground tracking number. 
  
  Due to our error, I do not require the incorrect product to be returned. You are welcome to keep it or give it away as you wish. However, we are not able to issue a refund. Please reach out should you have any other questions or concerns.  

  Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. 
  
  Thank you for your patience and understanding in this matter and I hope I have been able to resolve your concerns.

  All the best, 
  Sidney 

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22412884
  
  Thank you for attempting to resolve this issue, however I requested a refund. *** purchased a similar item from a different company. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 10/29/2024

  Hello,

  I am sorry I misunderstood your message. As we have sent you a free replacement, I will need to get both product backs. I can send you a return shipping label so you can return the two items we sent to you at our cost. 

  If you can also provide us with a copy of the receipt you received when you purchased another item, we can use that to refund you instantly, otherwise we will need to wait until we get both products back before we can issue a refund of $161.95, either way we will need both products back. Please watch your email for a return shipping label from ZAGG.

  I am looking forward to your response. 

  Regards,

  ******

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3 2024, I took my cell phone, an iPhone 11 Pro, to Zagg in ************* to have the battery changed. The very young employee, named *****, asked me if everything is working properly on my phone. I tell him that everything works perfectly except the battery. I asked him what my guarantee is and he tells me that if anything stops working that they will fix it. He took my phone to the back and after about 15 minutes he came out and told me that he was having issues changing the battery. He said that he had punctured the original battery and needed to take great precaution with it so that it did not explode and burn down the store. At this point, Im nervous as hes the only employee in the store. After another 20 minutes or so, he comes out with my phone and says that all is good and sends me on my way. When I get home, I realize that the volume up and down button dont work as well as the toggle that makes it vibrate. The next day I called the store and they told me to bring it in and they would check it out. On Saturday the fifth, I take the phone in. The young man looks over the phone and calls his manager. Then three more customers come in and he helps them. Finally, he takes my phone to the back and opens it up. He spends a lot of time, looking at all the connections, but ultimately cannot figure out why the buttons dont work. He tells me that if the parts were in their system that he would order a new part and put it in, but its not. He gives me a refund for the battery I purchased, but says thats the most he can do. I am extremely frustrated now as my phone does not have full functionality. I cannot easily turn the volume up and down. I cannot fully turn my phone to vibrate, which is a function I use every day. I cannot easily power my phone off. I cannot easily take a screenshot. I cant even sell my phone for what its worth. Id like them to fix my phone or compensate me for how much apple could fix it!

  Business Response

  Date: 10/19/2024

  Hello ****, 
  
  Thank you for reaching out to ZAGG about your concerns regarding your iPhone 11 Pro cell phone repaired by ZAGG in *************. I absolutely understand your frustration. 

  You may not be aware that all kiosks and resellers are independently owned and operated and have no affiliation to ZAGG ****  
  
  I suggest you reach out to the manager of the store you went to in ************* and work directly with him about your concerns.  
  
  In the meantime, I have sent your concerns to the Franchise Partner Manager to make them aware of the situation so they can reach out to the manager of the *******, ***** site making them aware of the situation. 

  I apologize you have had this experience, and I hope you and the manager of the store in ******* are able to resolve this quickly to your satisfaction. 

  Warm regards,  
  Sidney