Reviews

Review Details

• Review fromScott T

  Date: 12/12/2022

  1 star

  Scott T

  Date: 12/12/2022

  Zags InvisibleShield on my new iPhone 14 Plus cracked within 1 week of use. Attempted to file Warranty Repair order only to be asked for my **************** for a $9.99 charge for longest ship time (10 days). I also attempted to call Zagg **************** and was on hold for over 30 minutes - is there really a CS department? (I doubt it because their Chat is not likely AI/ML based (and even outsourced), so Ill bet there is NO PMI protection if you enter **************** - BEWARE!)

  ZAGG, Inc.

  Date: 12/21/2022

  Thank you for reaching out to ZAGG about your concerns. We found your communication with ZAGG, and are now just waiting for a reply, however, we are happy to address your concerns in this format. We are very sorry for any delays you have experienced while trying to contact us, as this is a very busy time of year for an online business, and we have been experiencing a longer than typical hold time if customer call in. This should be resolving itself as the holidays are almost over very shortly. ZAGG does go into detail about PII and we take great care in protecting our customers information and credit card information. https://www.zagg.com/en_us/privacy-policy. We would never take this protection lightly or put our customers information at risk. The Limited Lifetime Warranty replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Apple iPhone 14 Pro with a Glass XTR2 InvisibleShield, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

• Review fromLisa E

  Date: 12/06/2022

  1 star

  Lisa E

  Date: 12/06/2022

  Super expensive. 'Lifetime warrantee' a joke. Cracks all the time. Zero stars!

  ZAGG, Inc.

  Date: 12/07/2022

  Thank you for taking the time to contact ZAGG. I am very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee. Customer satisfaction is very important to ZAGG, and I would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process, just call, or contact our ************************ at **************, Live Chat or Email to help you get this set up. As we were not able to locate any ZAGG account or contact from you, please refer to this dispute as a reference. It would be helpful if you can print this out or copy and paste our response for assistance on a one-time exception on waiving our shipping and handling fee.

• Review fromClaire C.

  Date: 12/04/2022

  1 star

  Claire C.

  Date: 12/04/2022

  Honestly I dropped my phone once from about 2 feet off the ground and the back glass completely shattered with this case on. It doesnt protect your phone. It looks sleek which is why I gave one star but it will not protect your phone. I could have understood if it fell and the front screen had been damaged but it fell on the back and completely shattered the entire back glass with the case on. I wouldnt recommend their cases if youre looking for a protecting case but if youre looking for a plain black case for looks and not durability this would be your case.

  ZAGG, Inc.

  Date: 12/07/2022

  Thank you for reaching out to ZAGG about your concerns with the case you are currently using. We are terribly sorry to hear your phone became damaged, with the case on it. While ZAGGs liability is only on our products, we would like to investigate your concerns.In your description of the situation, we do not know what case you have, and we are unable to find any account or registration with the information you provided, nor do we see any contact to our ************* Team. If you would like us to assist you with your concerns, please reach out to our ************* Team at **************. We would love the opportunity to see what we can do for you.

• Review fromJoseph K

  Date: 12/01/2022

  1 star

  Joseph K

  Date: 12/01/2022

  Had invisible shield for less than a month, scratched beyond words. Decided to get a replacement, with there lifetime guarantee; only to find out that shipping cost was over $9.00 plus. What a rip off. ******* charged me $45 for product. Gave it 1 star because I had to zero is correct reponse.

  ZAGG, Inc.

  Date: 12/07/2022

  Thank you for taking the time to contact ZAGG. I am very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Fusion XTR with D3O ******* Galaxy S22 InvisibleShield. Customer satisfaction is very important to ZAGG, and I would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Fusion XTR with D3O ******* Galaxy S22, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

• Review fromAbdul M

  Date: 11/20/2022

  1 star

  Abdul M

  Date: 11/20/2022

  If it were possible. I would give this company zero stars! Terrible service at their mall kiosks especially the ************** in ********. Zagg employees young adults who are extremely disrespectful. I went into the ************** to the Zagg kiosk to have my current screen protector replaced. It remained under warranty. A simple in and out turned into disaster. The representative decided to take my phone stating, "I will be the freaking judge of that!" after telling him it was under warranty. Basically, he was calling me a lair as a customer. I immediately took my phone and left. No one talks to me in that manner and will not be allowed to provide any service -indefinitely. Very unprofessional! My 5+ visit to these Zagg kiosk and never had anyone talk to me that way. My finance' witnessed the entire process. We will not be using Zagg and will get a full refund for the product. Later on, I returned, asked for the manager. The young adult employee who insulted me stated he was the manager and that I could knock myself out reporting him to the corporate office.

  ZAGG, Inc.

  Date: 12/07/2022

  We are terribly sorry for the interaction you had with the ************** in ********. All the individual kiosks are independently owned and operated. ZAGG *** is very sorry to hear your concerns. We have passed on your concerns to the Franchise Team, and you can also reach out to them directly by emailing ******************************************************* you for your feedback on the experience you had and know that we are sincerely sorry.

• Review fromMason B

  Date: 11/06/2022

  5 stars

  Mason B

  Date: 11/06/2022

  Love this company! Awesome and customer friendly warranty. Had problems with others getting my replacement after they crack. This is the only company I will buy from

  ZAGG, Inc.

  Date: 11/07/2022

  Thank you very much for reaching out through the BBB review process. ZAGG appreciates your time in letting us know how your experience went with us when you reached out about needing a warranty. We always love to hear our customers feedback on how their experience went, even if it did not go well. We are always looking for ways to improve when needed, but we especially like to hear when we are doing something right! Without our customers reaching out and utilizing our warranty or placing orders with us, there would be no ZAGG. We look forward to assisting you in the future.

• Review fromBryan H

  Date: 11/05/2022

  1 star

  Bryan H

  Date: 11/05/2022

  Terrible product. Advertise a "lifetime warranty" then charge as much to "ship" as a new product. What a fraud.

  ZAGG, Inc.

  Date: 11/07/2022

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Fusion XTR with D3O ******* Galaxy S22 and Glass ************ Pixel 6a you have registered at ZAGG.com. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. I apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

• Review fromJennifer L

  Date: 08/25/2022

  1 star

  Jennifer L

  Date: 08/25/2022

  Poor quality. Poor instructions. Definitely not worth the expensive price.

  ZAGG, Inc.

  Date: 08/29/2022

  We are very sorry to hear you are disappointed with your recent order for the GlassFusion+ with D3O Galaxy S21 Ultra 5G. Perhaps this specific item is not for you, but ZAGG would love the opportunity to try and find the right product for your needs. if you should decide to reach out us, you can do so to ************** or know ZAGG offers a 60-day money back refund policy for any reason. Here are the refund instructions:Online Purchases of ZAGG Products If, for whatever reason, you are dissatisfied with your purchase, follow the return directions in this Knowledge Base Article and submit a return request within 30 calendar days of purchase for a full refund, credit, or exchange, no questions asked.Shipping Address for ZAGG Products For returns, ship the product, with your order number written on the OUTSIDE of the shipping package, to the address provided below:North ******* ZAGG Inc.Order # __________6244 **************.*********, ******** ***** ************* Please be cautious and do not include any non-ZAGG products, as they may be disposed of and unable to be retrieved.Customer assumes any necessary shipping charges, or any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as ZAGG is not responsible for lost or damaged products.We hope we can make this right or at least refund you once we return the item back to us.

• Review fromWilliam O

  Date: 07/30/2022

  1 star

  William O

  Date: 07/30/2022

  This company has a "supposed" customer service number to call, but says you have called after our business hours. Tells you to leave a message. They can't provide an email address, as they force you to leave your info and agree to a privacy policy, which they provide NO link to anywhere on their site. I had to ****** to look at it, and, if you check that you "have read and agree to the privacy policy, they share your information with third-parties and use your information for many purposes.A company that makes it near impossible to contact them except by purposely routing you to only submitting it on the website & agreeing to privacy terms is a company that has set themselves up to get you to agree to sharing your information. This should be illegal. Then, when I look for carrying cases (not outer cases or glass *******), you can't find any. Look at their BBB Customer Review rating of 92 One-Star ratings. That shows how low reviewers opinions are of the company.

  ZAGG, Inc.

  Date: 08/03/2022

  Thank you for reaching out to ZAGG. We are sorry to hear about the frustration you have experienced in trying to reach us and with our privacy policy. We certainly do not want our customers to feel we make contacting us difficult, as that is certainly not our intention. ZAGG is an online business and as such, we do try to provide several ways our customers can utilize our information without needing to reach out directly to anyone which does cause a delay. However, we do offer a toll-free phone number to call, **************, which it sounds as if you did call us but after hours. We do have an option to leave us a message for a call back, and it appears you chose not to have us call you back. On the bottom part of the ZAGG.com website, under Company there is a link that says contact us. Once you select contact us, it goes to a page that offers links for General Support and ************* or Message Us. Message Us takes you directly to a new window in which you can email us directly. ZAGG does not have a separate email, which is why we do not list one on our message if reached after hours. Any email contact is done directly through ZAGG.com. If the listed options do not fit your concerns, you can choose Need More Help, among the list, you will find 1-on-1 Live Chat or Call *************. If you chose Call *************, you would find more options to call us either on our toll-free number or a direct number, you can also email us or chat directly (during regular business hours) from this page. Again, we are sorry this process was frustrating for you. In reference to your privacy policy concerns, we clearly post this information on ZAGG.com https://www.zagg.com/en_us/privacy-policy, and we are in accordance with the data protection laws and provide you the option to chose what is best for you. Again, we are sorry if you disagree with how any information is gathered and possibly used. ZAGG does not offer carrying cases, which is why you could not locate on ZAGG.com. We do offer outer cases or screen coverage protection, which you stated is not what you were looking for. Thank you for sharing your feedback on contacting us as we always appreciate direct feedback, whether good or bad, We appreciate hearing how we might be able to make improvements on where we might fail for some customers. If you should need further assistance, you can reach us at:Monday - Friday, 9 am - 7 pm EST *************** (toll free)*************** (direct dial)