Reviews

Review Details

• Review fromRobert G

  Date: 05/30/2023

  1 star

  Robert G

  Date: 05/30/2023

  Junk Doesn't work, My New phone's screen cracked within 30 Day's with zagg screen protector.

  ZAGG, Inc.

  Date: 06/01/2023

  We are very sorry to hear your phone screen became damaged somehow. We apologize for any confusion on your expectation of the InvisibleShield, and we understand how frustrating this must be for you; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGG's InvisibleShield is an exceptionally clear and virtually indestructible film that will protect your device from scratches and everyday wear and tear.
  
  It is never ZAGGs intentions to mislead any of our customers. As far as our liability, it is for the InvisibleShield only. This is publicly stated online in our FAQ section of our website. We are very sorry for any frustration you may have experienced. We would be happy to provide you with a free InvisibleShield once your screen is repaird if you would like. We will leave notes on your ZAGG account to reflect this offer should you like to.
  
  Again, we are very sorry for any frustration you may have experienced and misunderstanding.

• Review fromLaurie R

  Date: 05/17/2023

  1 star

  Laurie R

  Date: 05/17/2023

  I echo what others have recorded with the BBB. I purchased the screen protector from Best Buy in ************** and was told replacements were free and would be professionally installed at the store. I was very happy with my first screen protector then, after it cracked, I returned to Best Buy and was told they would not honor the warranty -- it cost to replace it. I went back again several months later to Best Buy to see if anything changed and they told me they no longer carried the product and gave me the number for Zagg customer service. Yes, ****************** got me a replacement but it cost $10 to ship. I applied the screen, had trouble with some lint, and now there are bubbles. I asked Zagg to send me a couple more, at their cost, to experiment with since I'm not a professional installer and they declined. I feel duped having bought this in good faith at Best Buy thinking I could go back there for the life of my phone to get free screen replacements. Now, to get simply one "free" replacement, will cost me at least $20 and maybe more if I can't get it right myself the second time.

  ZAGG, Inc.

  Date: 06/01/2023

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your InvisibleShield Glass+ for the Samsung Galaxy A50, as well as feeling duped by Best Buy and their change in how they honor what they initially told you about what they would cover locally. While we are not able to address the changes that Best Buy made, we can certainly help you understand the Limited Lifetime Warranty from ZAGG. Customer satisfaction is very important to ZAGG and we would be happy to explain the Lifetime Guarantee process.
  
  The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a complete new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.
  
  We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your InvisibleShield Glass+ for the Samsung Galaxy A50, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our Customer Care Department at 1.800.700.9244, Live Chat or Email to help you get this set up.

• Review fromWilliam L

  Date: 05/01/2023

  1 star

  William L

  Date: 05/01/2023

  Bad product, attracts lots of dust during installation, with a "warranty" for replacement screens but you pay a very expensive shipping fee. I haven't been able to get one screen protector on yet without multiple duct bubbles, then as you remove one a half dozen more will show up.

  ZAGG, Inc.

  Date: 05/04/2023

  We are so sorry to hear you have been struggling with the installation of the InvisibleShield and find that you continue to have a lot of dust and or bubbles during this process. For some customers, the installation can be a challenge, but we assure you thousands of customers install their own InvisibleShield with no problems. We want to support you and make sure you have a positive experience with ZAGG and our products. We have included a couple URLs that *** help you and they are below:Installation video:******************************************************** > Screen Protection > Screen Protection Videos > InvisibleShield Glass Elite Family Installation tips link:****************************************************************************************************************************** InvisibleShield Installation Tips and Tricks You *** also check to see if there is a local store/kiosk in your area that *** be able to assist you with installation help in which you can have a professional installation done. Should you choose to go this route, please keep in mind you will need to take your old InvisibleShield to them as a trade in, and they do charge a fee for their professional installs but they are guaranteed for a full two weeks against any installation fails, but the InvisibleShield is free so you only pay for the installation: ********************************************************* We have refunded your first warranty, as you *** not have been aware of the shipping and handling fee associated with the Limited Lifetime Warranty. However, we will not be able to waive any other fees in the future. This is what the Limited Lifetime Warranty includes, so you have no confusion in the future. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.If you would like ZAGG ************* assistance we recommend you call us at ************** and one of our experienced care agents will be happy to assist you with installation support as well. We hope we have been able to provide you with enough information to help you should you wish to order another warranty and try the installation yourself or provide you with information on how you might locate a professional for installation help.

  ZAGG, Inc.

  Date: 05/04/2023

  We are so sorry to hear you have been struggling with the installation of the InvisibleShield and find that you continue to have a lot of dust and or bubbles during this process. For some customers, the installation can be a challenge, but we assure you thousands of customers install their own InvisibleShield with no problems. We want to support you and make sure you have a positive experience with ZAGG and our products. We have included a couple URLs that *** help you and they are below:Installation video:******************************************************** > Screen Protection > Screen Protection Videos > InvisibleShield Glass Elite Family Installation tips link:****************************************************************************************************************************** InvisibleShield Installation Tips and Tricks You *** also check to see if there is a local store/kiosk in your area that *** be able to assist you with installation help in which you can have a professional installation done. Should you choose to go this route, please keep in mind you will need to take your old InvisibleShield to them as a trade in, and they do charge a fee for their professional installs but they are guaranteed for a full two weeks against any installation fails, but the InvisibleShield is free so you only pay for the installation: ********************************************************* We have refunded your first warranty, as you *** not have been aware of the shipping and handling fee associated with the Limited Lifetime Warranty. However, we will not be able to waive any other fees in the future. This is what the Limited Lifetime Warranty includes, so you have no confusion in the future. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.If you would like ZAGG ************* assistance we recommend you call us at ************** and one of our experienced care agents will be happy to assist you with installation support as well. We hope we have been able to provide you with enough information to help you should you wish to order another warranty and try the installation yourself or provide you with information on how you might locate a professional for installation help.

• Review fromJana L

  Date: 03/27/2023

  3 stars

  Jana L

  Date: 03/27/2023

  I think it's ridiculous that if we have a warranty that we would have to pay shipping. If you order a new product, you don't have to pay shipping. Totaly BS about the "behind the scenes" work that needs to be done to collect a shipping fee. They either didn't make us pay in the past, or I used a different company (whose screen protectors are also around $50-60. Zagg was the best one at the time in Best Buy, so I went with them. Pretty disappointed - since, it probably costs them $20 to produce the screen protectors. :( booo

  ZAGG, Inc.

  Date: 03/28/2023

  Thank you for taking the time to contact ZAGG. We are very sorry to hear you are disappointed in our advertising of the Lifetime Guarantee for your Glass Elite VisionGuard Apple iPhone 14/13 Pro/13 InvisibleShield. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. We are happy to let you know the warranty order that was placed on ZAGG.com yesterday, March 27th, 2023, was successful and your order is currently processing. Please keep an eye out for our email confirmation once the order ships.

• Review fromTom W

  Date: 03/26/2023

  1 star

  Tom W

  Date: 03/26/2023

  No way to register. No way to ever make a claim. Bad company.

  ZAGG, Inc.

  Date: 03/28/2023

  Thank you for reaching out ZAGG. We are sorry to hear you initially experienced a problem with trying to register your InvisibleShield. We are happy to confirm the registration on ZAGG.com was successful for the Fusion XTR2 Eco Galaxy S23+ (Case Friendly) InvisibleShield dated March 25th as the purchase date. If you should need to utilize our Limited Lifetime Warranty you can do so at ZAGG.com > Sign In with your email address and password. Once you are logged in to your online account > select Registered Products > then choose the warranty Options under the right registration. Please know, you always have the option to call us at ************** and our ************* Team would be happy to assist you with another questions or concerns you have.

• Review fromLuis Q

  Date: 02/05/2023

  1 star

  Luis Q

  Date: 02/05/2023

  Tried filling on line claim is impossible to create account paid $59.99 .They make it impossible to create account.

  ZAGG, Inc.

  Date: 02/08/2023

  Thank you for reaching out to ZAGG about your registration concerns. We are terrbily sorry to hear you struggled with our online registration/warranty process. We certainly did not intend for this process to be impossible and frustrating for you.
  
  We provide thousands of customers with registrations/warranty's each month and find this process to work very well and to the satisfaction of our customers.
  
  We can confirm you were successful as we can confirm your information has a registration and warranty placed.
  
  If, the next time you reach out to ZAGG please let us know what you found complicated and we would be happy to pass your concerns along. Customer feedback is very important to ZAGG and if we can make a process better we will.
  
  Thank you and we are sorry for any frustration or angst with our processes.

• Review fromMarie N

  Date: 01/08/2023

  1 star

  Marie N

  Date: 01/08/2023

  12 year old son broken his glass protector and case. Immediately completed warranty (12/15/22) replacement info and paid another $15.00 for expedited shipped - over $30 for free replacement. Heres the deal-after receiving the glass, it was for an iPhone 14, not the IPhone SE. I have sent pictures as requested, pictures of the envelope, pictures of the glass on top of the much smaller phone. Only to receive another request (01/06/23) for better pictures without the phone in the picture! WTF?? I would have sent the glass back, if requested, but now after the holidays and cleaning up, I cant find the packaging to send more pictures! Honestly, at this point, just return the $30 bucks and Ill buy something else. 12 year old boys need protective equipment fast, not 3 weeks, plus.

  ZAGG, Inc.

  Date: 01/18/2023

  Thank you for reaching out to ZAGG and we are sorry to hear you received the incorrect product. When communicating with you, we asked to see photos of the incorrect product and regrettably the photos were not clear, which is why we asked for additional photos. To help our customers in a fast and efficient time frame, it is important for us to receive any photos and documentation that can be clearly reviewed, and therefore resulted in a longer than necessary delay for a process like this should normally take. As a result of not getting clearer photos and with multiple communications ZAGG did refund your order in full on January 12, 2023.We always strive to provide the best assistance to resolve any situation as quickly as possible, and we apologize you had this frustrating experience with our ************* Team.

• Review fromBonnie M

  Date: 12/29/2022

  1 star

  Bonnie M

  Date: 12/29/2022

  This company is a complete scam. Lifetime warranty is a joke - my screen protector cracked within 3 months, from me setting my phone down on a table. That's it! No actual damage and bam, cracked. I've had cheap amazon protectors that last longer. I go to replace, and it's $9.99 to ship it to me (10 day wait) all this after being told replacements are free. I am floored that a company can operate in such a shady manor. I work in shipping (fragile items), and it does not cost $10 to ship something that weights/size even if it is fragile. Guess we know how they make their money! I'd rate zero stars if I could, just disgraceful!

  ZAGG, Inc.

  Date: 01/07/2023

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Lifetime Guarantee for your Glass XTR2 Apple iPhone 14/iPhone 13 Pro/iPhone 13. Customer satisfaction is very important to ZAGG, and we are happy to explain the Limited Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax in the lower US). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. If an InvisibleShield was just put in an envelope the shipping would be much less, however, the Glass InvisibleShield would not survive the shipping through the mail process, if not packaged correctly. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way by our advertising.We provide thousands of customers with replacement invisibleSHIELDs each month and find this process to work very well and to the satisfaction of our customers. ZAGG does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your Glass XTR2 Apple iPhone 14/iPhone 13 Pro/iPhone 13, there will be a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************, Live Chat or Email to help you get this set up.

• Review fromRod E

  Date: 12/27/2022

  2 stars

  Rod E

  Date: 12/27/2022

  STAY AWAY from the messenger folio 2 for Apple iPad **** 10th gen 2022 IF you like using the TOUCH ID function. Somewhere, somehow ZAGGS R&D department someone missed the importance of using this function and molded the case to fit around or overtop of this key thus not allowing for a good fingerprint identification. This Touch ID button is a very important SHORTCUT button for APPS that use auto-fill when asked to save to the iCloud key chain or even in the website. Next time you use the app you simply put your finger on the button and it auto-fills the information. This eliminates the book of passwords in most cases. Other than that its a pretty solid notebook.

  ZAGG, Inc.

  Date: 01/07/2023

  Thank you for reaching out to ZAGG through the BBB Review process. We are sorry to hear about your concerns with the Messenger Folio 2 you have, and we would like to make sure our product team is aware of what you are describing. Could you possibly reach out to us through our ************* team via email and provide us photos of the case and where it does not fit properly or provide you access for a good fingerprint identification?Customer feedback is something ********************** always wants to hear, whether it is positive or negative, we want to know what we did right or not. If we did make an error on the case, we want to know and by getting pictures and your specific concerns we will certainly get this to our product team for review. We hope you can reach out to us with our request, and we look forward to making this right for you.

• Review fromCorban U

  Date: 12/13/2022

  2 stars

  Corban U

  Date: 12/13/2022

  I work as a Senior Sales Rep for **** and Zagg is one of my personal favorites for my own devices and my familys devices (specifically iPhone, ****** and ******* products are hit and miss in my personal opinion).The cases for iPhones are top tier for iPhone 13 and up. Absolutely love the quality of XTR2 Screen protectors. But I will quit recommending this brand as Ive been fighting for 3 weeks to get a screen protector replaced through their warranty. This is absolute h*** Otterbox never has made their warranty process difficult but Zagg keeps customers on hold and cant get live agent.Sorry Zagg, you make phenomenal products (besides mophie, theyre trash) but I wont be purchasing more and will recommend my customers not buy your products if they like the warranty option Otterbox and Pelican make so easy

  ZAGG, Inc.

  Date: 12/21/2022

  Thank you for reaching out about your concerns and we are very sorry you are being rejected when trying to utilize the Limited Lifetime Warranty. We certainly do not intend to make this process difficult.We found your history under a different email and can see what has transpired. You have been providing us with phone screen shots of shipping notifications and delivery, and while this does provide the date of shipment and delivery, it does not tell us who placed the order. If the items are not directly purchased from ZAGG, we do ask all our customers for a valid purchase receipt showing the name of the purchaser, the date of purchase and the items and quantity of the items, as our warranties are not transferable, and therefore we ask for detailed receipts. We are sorry if our request asking for a valid proof of purchase has become frustrating for you, but surely you can understand the need for any business that provides a warranty of any kind, in receiving all the necessary information for validation. Should you be able to provide us with the documentation we are asking for, your Limited Lifetime Warranty will still be available, just reach out to us and we will be happy to assist you. We hope this reply provides you with the clarification you need on why we ask for a complete proof of purchase.