Reviews

Review Details

• Review fromJames M

  Date: 03/30/2025

  1 star

  James M

  Date: 03/30/2025

  Terrible customer service. They make it impossible to warranty their products, on purpose Im certain. I will never EVER buy another one of their products. Theyre products are no better than any other company.

  ZAGG, Inc.

  Date: 04/03/2025

  We are so sorry to hear you had a terrible experience with our Care Team, but you do not specify what that experience was, nor do you go into any detail regarding our warranty programs. We would like a chance to rectify your concerns, but without specific details we can only respond with generic answers, so we apologize if we do not answer your specific concerns. To reach our Care Team Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. We would be happy to explain the Lifetime Guarantee process regarding the two phone cases you have registered. The replacement case is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new case, appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacements each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your cases, there will be a note on your ZAGG account making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ at **************.

• Review fromVirginia M

  Date: 03/14/2025

  1 star

  Virginia M

  Date: 03/14/2025

  I love their products for my iPhone but in the past 2 weeks Ive had Best Buy ship my 2 protectors for my new watch and neither one worked well at all. The first one came off the day after I put it on and I just now installed the second one and its already pealing on one edge. I tried the ultra eco plant based shield but I will never use it again.Also, if you have never used a ZAGG protector, dont count on the instructions to be of any help. The are terrible!!

  ZAGG, Inc.

  Date: 03/17/2025

  We are so sorry to hear about your experience with our installation instructions, and the InvisibleShield lifting on your watch. We understand how frustrating that must be as you just want your watch screen protected, we want that also. We located your account and there is only one registration, and we confirm is for 1 nvisibleshield Ultra Eco Apple Watch Series 10 (Case Friendly), but this is not a complaint we have received from our customers with this watch. It is a bit unclear why your first shield came off within a day and the second one is lifting on the sides. If it was our product, we would have certainly received a lot more complaints. Our install instructions, we break down in steps and explain each step in detail and in addition we also provide videos that will walk anyone through these steps as well. You can find our videos at: *************************************************** > InvisibleShield Ultra Eco, Fusion, GlassFusion, Fusion Eco, GlassFusion 360 on your watch. Here are some installation tips that may be helpful for your watch: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** There will be a note on your ZAGG account offering you one free InvisibleShield as self-installations are not typically covered under the ZAGG Limited Lifetime warranty. Customer satisfaction is important to **********************, and we certainly want to get you taken care of, and we hope this additional information will help you should you decide to try the InvisibleShield again. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.

• Review fromAdriana Z

  Date: 03/04/2025

  1 star

  Adriana Z

  Date: 03/04/2025

  Warranty is a SCAM... only used to keep you buying the product. I waited months for a replacement just for it to crack within days of being put on. Not once was it dropped or bumped into anything. All it did was be in the same pocket as my keys. Overall, this product is very faulty and has no protection for your screen in the long run. This company really needs to invest into their products more and stop delivering c*** productions to their consumers. DO BETTER and please just refund me at this point, I no longer want your replacements.

  ZAGG, Inc.

  Date: 03/11/2025

  Thank you for taking the time to contact ZAGG. We assure you we are not a scam and customer satisfaction are very important to ZAGG. We are very sorry to hear that the InvisibleShield you just received cracked within days of putting the InvisibleShield on, and you place your phone in your pocket with your keys. We do not recommend keeping your phone in your pocket with your keys because pockets are a confined space and if the keys are pressing on the InvisibleShield it can crack, which is exactly what the InvisibleShield is supposed to do to keep your phone screen intact, even if you never dropped or bumped your phone. We were not able to locate your account with the email address provided in this complaint. We were able to locate your name, but without more information we cannot know if we have your actual, or someone else's with the same name. If you would like to call us or email us, we would be happy to accommodate you with a free one-time InvisibleShield if we have the correct account. Please refer to this BBB review when you reach out so the agent can confirm the offer with our Account Assistance Team and assist you. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time.

• Review fromZairah M

  Date: 02/05/2025

  1 star

  Zairah M

  Date: 02/05/2025

  Warranty sounds great at first, but there are more cost effective brands that work just as well.I understand paying for shipping, but they do not allow you to submit 2 warranty replacement orders at once. This makes me question, why... ? Is the cost truly solely for shipping? I've had to replace our screens a handful of times. $10 shipping each ******* husband cracked his screen a few months ago, but we waited to get a replacement until mine broke as well, in order to replace them both at the same time & save on shipping. They don't allow it, so it costs $20 to replace 2 screens. It also takes - way too long to receive replacement.After spending over $110 on 2 screen protectors upon initial purchase, I'd rather not spend another $20 at this point - knowing that (like most people), we will need to replace again in the future. ****** has great options. And next day delivery.

  ZAGG, Inc.

  Date: 02/06/2025

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed in our advertising of the Limited Lifetime Warranty, and we understand the question why ZAGG does not allow multiple warranties to be placed at the same time to save on fees. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Limited Lifetime Warranty process. We only allow one warranty to be placed at a time as only one warranty can be requested per product, in addition, some warranties require the return of the product to validate the purchase, and if that product is not returned in 60 days, then there is a charge to the customer for not validating the warranty request. Our process of only allowing one warranty at a time has been the same since ZAGG offered warranties. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Limited Lifetime Guarantee and if you would like to try the replacement process there will be a note on your ZAGG account making a one-time exception to waive one of the shipping and handling fees one time. Just call or contact our ************************ **************, to help you get this set up.

• Review fromLigia A

  Date: 01/03/2025

  1 star

  Ligia A

  Date: 01/03/2025

  ZAGG customers be aware of *********************** policy. On Dec 15, 2024 I had the invisible shield replaced on my Apple watch. On Jan 3, 2025, I went to Zaggs counter to complained the invisible shield had lifted. I was informed ** have to pay another $10 fee because Zagg ONLY gives the customer 7 days for a free replacement and my 7 days had elapsed. I feel this is UNJUST. I was not informed about their replacement policy and furthermore, the invisible shield should have lasted more than 19 days. I feel their policy should be explained.

  ZAGG, Inc.

  Date: 01/10/2025

  Thank you for reaching out to ZAGG **** It sounds as if your InvisibleShield purchase was made through your local reseller or kiosk since we cannot locate an account through **************************. You might not be aware, but local resellers and kiosks are independently owned and operated and do not have any affiliation with ZAGG **** Their refund/return policies are not the same as **************************, along with any fees they charge. Our understanding is that their return policies should be posted on their receipts when a purchase is made and or posted out in plain sight. We are very sorry if you were not made aware of what you should do if the InvisibleShield they installed begins to lift. We recommend that you reach out to the store manager and let them know how you feel. Store managers are often very understanding and just like any business they want to do right by their customers. We hope this clears up any misunderstanding you have about ************************** and local resellers.

• Review fromJames S

  Date: 12/31/2024

  3 stars

  James S

  Date: 12/31/2024

  I like their products, but I don't recommend buying directly from their website.I've bought 10+ products from this company. In general I feel that they produce good products. If you do buy from them, I recommend buying from a third party source like in a store or from ******. The reason is that returns are a major issue. I recently bought a screen protector and case for a new iPad Air. The screen protector was very easy to correctly install which I liked. The case was a combined case and keyboard. As soon as I put it on, I realized that it would not allow me to use the Touch ID due to the case blocking access so I couldn't get enough of my finger on the button for it to detect. Also, the product description didn't tell me that the case/keyboard would quadruple the weight of the iPad. So tried to send back. They had given me free shipping (due to the cost of the items) but no free shipping for returns. Tried to return to a local Zagg retailer in *******, but they wouldn't do it. So I had to pay $30 shipping to send it back. Bottom line, I like their products, but won't buy directly from them because of the customer service issues.

  ZAGG, Inc.

  Date: 01/10/2025

  We are sorry our 30-day return policy did not meet your expectations. You are correct in that we do cover all shipping and handling fees when a new order is placed. We are certain that consumers will love our products, but if for some reason they do not like the product, we know it happens, then yes, we post on ************************** that any return fees are covered by the consumer. ************************************************************* ***************** Online Purchases of ZAGG Products If, for whatever reason, you are dissatisfied with your purchase, follow the return directions in this Knowledge Base Article and submit a return request within 30 calendar days of purchase for a full refund, credit, or exchange, no questions asked. Due to the custom nature, ZAGG Custom Cases are not returnable and cannot be cancelled once you place your order. Shipping Address for ZAGG Products For returns, ship the product, with your order number written on the OUTSIDE of the shipping package, to the address provided below: ************************************ **** Order # __________ *************************************** *********, ******** *********************************************************************** any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as ZAGG is not responsible for lost or damaged products. We are sorry you were not aware of our refund policy when you placed your order. You must not be aware that local kiosks and resellers are independently owned and operated and have no affiliation with *************************** Meaning they have their own policy's and do not take products purchased from ************************** for returns. We are terribly sorry we did not meet all your expectations, but we appreciate your feedback. Whether positive or negative customer feedback is very important to us, we can always learn what we are doing right, or how to improve or do better by customers reaching out to us. Thank you for being a ZAGG customer.

  James S

  Date: 01/13/2025

  I did get my refund after I sent the item back. While the case I bought was not what I wanted, I have generally been happy with ZAGG products. I only contacted you via this format because there was no way to contact you otherwise via your website. I subsequently received a survey 1 day after sending this comment. As stated before, I would buy Zagg products in the future, but only from a retailer who would accept returns such as ******.

• Review fromRain B

  Date: 12/20/2024

  1 star

  Rain B

  Date: 12/20/2024

  I was so excited to get my Zagg Rugged case for my new iPad as my husband previously had one and I loved it. It arrived the same day as my iPad so I was pleased until that night when I was trying to get the case on. I spent my whole evening trying to put my case on almost breaking my new iPad just to find out that they had actually sent me the wrong case. I immediately messaged and got an automated email. I still didnt hear back the next day so I put in another ticket- no response. Finally I called in and got somewhere at least. They arent rush shipping it instead during peak Christmas are sending it the same speed I got the first one. On top of that, I have to go out of my way to return their mess up. Not a big deal maybe if I didnt work 40+ hours a week and am 5 weeks away from having my baby. Super annoying and not at all impressed.

  ZAGG, Inc.

  Date: 12/30/2024

  Thank you for reaching out to ZAGG through the BBB. Congratulations on your expecting baby. We are terribly sorry we shipped you the wrong item and you did not receive a response from us on the day you emailed us. We can understand how frustrating it is waiting for a response concerning this situation. We can confirm you emailed us on Wednesday, December 18th, and we responded on Thursday, December 19th. We typically take 24 to 48 hours to respond to emails, but during the holidays sometimes our response can take longer due to the number of contacts we receive, so again, we are sorry you did not receive a response in the time you expected it. Your original order shipper was ***** Express: 2-3 Business Days, and yes, we used the same shipping method to send the free re-fulfillment order. Your re-fulfillment order was placed on December 19th, and shipped on December 20th, and delivered on December 23rd, 2024. We can confirm we also emailed you with a return shipping label so returning the incorrect item will be our expense, but yes, we are asking you to send the incorrect keyboard back to us. Perhaps someone you trust can run that errand for you as we surely do not want to cause you anymore frustration or stress. Again, we are terribly sorry for our mistake and any inconvenience you may have caused you.

• Review fromRob V

  Date: 12/14/2024

  1 star

  Rob V

  Date: 12/14/2024

  They make you pay for shipping when they should cover the whole warranty process. Screen protector broke after 6 hrs and phone was never dropped or anything. Very bad customer service. Not worth the $20 in the first place. Dont recommend buying

  ZAGG, Inc.

  Date: 12/17/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that your InvisibleShield broke only after being on 6 hours. Your device does not have to be dropped for any damage to occur. The InvisibleShield is doing its job if it cracks first before any damage can be done to your device. However, we certainly understand your frustration. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process.The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completey new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our warranty process. We have got a few tips for install! 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If youve got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** InvisibleShield Installation Tips and Tricks Below youll find some helpful tips for installing your InvisibleShield. *************************************************** InvisibleShield Glass Family We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process there is a note on your ZAGG registration making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************* **************, or chat with our automated assistant who can escalate your concerns to a Care agent, to help you get this set up.

• Review fromGeiner F

  Date: 12/05/2024

  1 star

  Geiner F

  Date: 12/05/2024

  ZAGG American Dream I came to this site because I saw that it had very good ratings but I regret too much having given them a chance. I arrived with an iPhone 14 Pro Max with the back glass broken. They told me yes, they would fix it, that I would leave the cell phone and they would call me when it was ready. It took more than 3 hours and when I returned everything was apparently fine, then at home I began to notice that not only had they changed the broken glass on the back but they also changed the original screen for a fake one, the image quality was horrible and on top of that the charge did not last even 1 hour since I investigated and realized that they changed the original battery and the original screen when the only damage the cell phone had was the back glass and they did not tell me absolutely anything, unfortunately my cell phone was damaged and did not work anymore I had to buy a new one but they were very dishonest I simply do not recommend this ******** this date 11/16 /2024

  ZAGG, Inc.

  Date: 12/06/2024

  Thank you for reaching out to ZAGG **** We are very sorry to hear about your experience with your local kiosk or reseller. We can certainly understand your concerns regarding the device repair services. ZAGG *** does not offer any phone repair services. If you went to a local kiosk or reseller, these places are independently owned and operated and in no way affiliated with us. We suggest reaching out to the store manager to find a suitable resolution for you. Again, we are sincerely sorry for this experience you had, and we hope you are able to come to an agreeable resolution.

• Review fromLloyd B

  Date: 12/02/2024

  1 star

  Lloyd B

  Date: 12/02/2024

  Zagg used to be a good company, but **** is not the case now. A warranty is not a warranty if you have to pay for it. If a product fails and you provide a lifetime or other warranty, it is the companies product that failed you. Why should you have to pay anything. Their warranty is a scam. I bought a $20 screen protector that is now chipped, not due to a drop but it occured during the installation. I tried to file a claim, and surprisingly they have none of these in stock, but I can put my name on a list to be notified or I can pay more do get a different, more expensive screen protector. In either case, I have to pay $10 in shipping, which is half of my original purchase price at *******. If you choose to wait until the item is back in stock, don't hold your breath because that time will never come. They count on most people just giving up, or paying them even more money for a more expensive product plus anotehr $10 in shipping. Don't believe all of the bull about, we charge you $10 to get your product safely to you and all the other c*** I plan to notifiy the ************************ as this is no better than the extended auto warranties that cover everything on the car, except the parts that might fail and if a part that fails is actually on the list, they will not cover it because a non-covered part "caused" the covered part to fail. The Zagg company motto should be "Heads I win, tails you lose".

  ZAGG, Inc.

  Date: 12/04/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear that you are disappointed with our Limited Lifetime Guarantee and that your InvisibleShield became chipped during the installation. That is something we have never heard about, but we are certainly happy to help you with a new InvisibleShield and provide you with some installation tips. We can assure you our Limited Lifetime Warranty is absolutely valid, and we do honor our warranty every single day for thousands of ZAGG customers. As stated on ************************** ********************************************************* Limited Lifetime Warranty For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ********************** warrants the product against wear and damage for as long as the ********* owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at **************************, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at **********************, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the ************* and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the *************, Purchaser shall pay the shipping and handling costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement product. Customer satisfaction is very important to ZAGG, and we would be happy to explain the Lifetime Guarantee process. As stated, if we no longer offer an InvisibleShield or are currently waiting for more inventory we do offer options if a customer chooses to not wait for their specific product to become available or would like to try another product, and there is a cost for making this change, it will be the price difference between what product you previously had and the new product you would like to try. We never purposely make a customer upgrade or choose another product. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website and on our packaging, we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. ********************** does stand behind our Lifetime Guarantee and if you would like to try the replacement process for your device, there will be a note on your ZAGG account we are making a onetime exception to waive the shipping and handling fee. Just call or contact our ************************ our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. If you choose to call us, please note, because of the personal attention we want to give to every customer you may experience a delay in talking to an agent. Installation Tips: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. Installation tips link ****************************************************************************************************************************** We look forward to helping you register your item and providing you with a one-time free warranty.