Reviews

Review Details

• Review fromTaylor N

  Date: 09/24/2024

  1 star

  Taylor N

  Date: 09/24/2024

  Received my Invisibleshield Glass Elite Privacy Apple iPhone 15 Pro (Case Friendly) and it was cracked when I opened it. Tried every which way to get a refund or a warranty-covered upgrade and got zilch back in return. Do not buy from this company, theyre certified scammers.

  ZAGG, Inc.

  Date: 09/26/2024

  We are very sorry to hear the InvisibleShield you received arrived damaged, and you were not able to reach us. We can certainly understand how upsetting that would be. We assure you we are not a scam business. Our toll-free phone number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate the concern to our support staff who will typically email you within 24 to 48 hours. Our team responds by email Monday through Friday 9am to 7pm Eastern Standard Time. We package our InvisibleShield to make it through the different mail shippers processing and deliveries, but even though all our orders arrive safely with no damage, we do hear from time to time and InvisibleShield arrived damaged. We are not able to control how our packages are handled once a package leaves our fulfillment center. A new order has been placed for you and for security reasons we will not put that information here. Please log into your online ZAGG account and you can review the free order we placed for you. Again, we are sincerely sorry for the experience you had with the shipper and not being able to reach us.

• Review fromRobert T

  Date: 09/23/2024

  1 star

  Robert T

  Date: 09/23/2024

  order 9-18-24 says 1-3 days to ship.. Still showing in fulfillment.Then you pay for 5-7 days mailing. Try to chat cant, then loops you in cant get phone number have to look online and last time held for over 40 minutes(prior order) Zagg when I have my earlier Iphones 6,7 and before covid was a very fast easy thing now the service and diamond status is RUST status.Ship my order or refund my $$...Either way after this current Iphone, I will not use zagg on it as again service ***** and then not going direct to us mail or *** does some other kind of mail thing is horrible too.

  ZAGG, Inc.

  Date: 09/26/2024

  We are very sorry to hear how disappointed you are in the processing of your current order and with our service. As you stated we have always been a diamond service and for this one instance you are not going to us again. We are very sorry your order took longer than normal to process. We do our best to get each and every order out as soon as possible, but sometimes there are circumstances beyond our control that may affect the normal processing time. Our toll-free number is **************, and our phone hours are 9am-6pm ET Monday through Friday, or you can reach out to our automated assistant 24/7 who can then escalate your concern to our support staff who will typically email you within 24 to 48 hours. Our email team responds Monday through Friday 9am to 7pm Eastern Standard Time. Regarding your specific order, it shipped yesterday, September 25th. For security reasons you can find your tracking number on ************************** after logging into your ZAGG account. We have refunded the shipping and handling fee you paid. Again, we are very sorry for this inconvenience, and we appreciate your patience and understanding.

• Review fromSydney M

  Date: 09/20/2024

  1 star

  Sydney M

  Date: 09/20/2024

  VERY BAD CUSTOMER SERVICE! Why isn't there a way to contact Zagg online? We are in a tech-savvy environment. For a company that deals with electronic items, having just a phone number (and not even an 800 toll free number) for customers to connect with ****************** is really bad. Most people don't have the time to make a phone call and be on hold for a long time. So, there's no choice but to contact them by phone. It sure was hard to get a hold of anyone over the phone. When I finally did, I was on hold for 15 to 20 minutes with just a generic recording choice of 'giving me 411' that I already know from their web site OR 'stay on the line'. About their online ordering: their order statement does NOT state that shipping counts from date of processing the order, not the date of the order online (I paid for expedited shipping based on order date...NOT processing order date...so, I just wasted extra $$$ for my item not getting here as expected). The customer service *** that I spoke with needs to go back to training class 101...she was VERY RUDE! I should have researched ratings/review online before ordering something from them. Reading just a few of the multiple 1-star reviews below...nice that Zagg responded; however, most of the responses have the round-about tone of 'passing the ***** and Zagg not being responsible for the outcome. Now I see why they have 1 out 5 stars.

  ZAGG, Inc.

  Date: 09/25/2024

  Thank you for reaching out to ZAGG. We are very sorry to hear about your experience with one of our agents. We will certainly investigate your concerns as we want every customer contact to experience ***************************** We apologize if you could not find how to message us. At the bottom of our main ************************** website there is a link that says Contact Us. Within that page is the option to message us which will get you to our automated assistant 24/7 who can then escalate the concern to our support staff who will email you typically within 24 to 48 hours. If you choose to call us, we do have a toll-free number **************, and our phone hours are 9am-6pm ET Monday through Friday, unless there is training in which we will be unavailable to take calls, and our outgoing message will reflect why during regular business hours our team is temporally unavailable. When you placed your order, this is the exact screen you see when you select your shipping option. As you can see, we do explain that you must allow 1-3 business days for the processing of your order, so we are sorry if you missed seeing this, because this will certainly add time onto the delivery of your order. We do not hide any information as we want all our customers to make an informed decision when it comes to any order placed with us. Shipping Method Please allow 1-3 business day processing time and 5-7 days for custom orders. Delivery to ******, ******, and *********** will need additional transit time. Shipping (Standard: 5-7 business days)$0.00 Shipping (Premium Ground: 2-5 business days)$14.99 Shipping (Express: 2-3 Business Days)$19.99 Shipping (Rush: 1-2 Business Days)$49.99 As a onetime exception we will refund your shipping and handling fee, and we hope the explanations we provided will clear up any concerns you originally had. Again, we never want a customer to go away unsatisfied with our Care Team or our processes or products because we care about our customers' experience.

• Review fromHerb H

  Date: 09/16/2024

  1 star

  Herb H

  Date: 09/16/2024

  Can never get the bubbles out of the edges. When ordering a warranty replacement it always costs 9.99 plus tax for shipping. So not a true 100% lifetime warranty. Bought the screen crack warranty. Tried for a month to activate it. Even opened a case as you only have 30 days to activate it. We'll ***************************** register it only to receive notice I was over 30 days. Response was "so sorry you're over the 30 days." Very expensive for what I consider a subpar product. Will never purchase a zagg product again.

  ZAGG, Inc.

  Date: 09/18/2024

  Thank you for taking the time to contact ZAGG. We are very sorry to hear you are not able to get all the bubbles out after the installation of your InvisibleShield. You also mention the problems you encountered when trying to register your InvisibleShield with the screen repair protection in your direct communication with us and now you are past the 30-days and can no longer register. As explained in the communication with us on August 19th, 2024, the warranty for the screen repair guarantee is not handled by ZAGG and we are not able to assist in any way since the company Warranty Life handles this. You would need to reach out to them regarding any problems concerning the registration. See full instructions below. As for the ZAGG Limited Lifetime Warranty, the InvisibleShield is in fact free, and as many times as you should need it for the lifetime of your device, and listed below is what the shipping and handling fee covers when a warranty order is requested. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We provide thousands of customers with replacement *********************** each month and find this process to work very well and to the satisfaction of our customers. As you have a pending order, we will be happy to make a one-time exception and issue a full refund for the $9.99 you paid, once your order ships. Here are some installation tips that might help you with the bubbles you experienced along with a link where you can watch one of our videos for additional information: *************************************************** 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. How do I activate my Screen Repair Guarantee? If you purchased either a Liquid Defense Plus or an InvisibleShield from ZAGG.com and chose the Screen Repair Guarantee add-on for an additional $10-$20, when you receive your order, you will also receive an email containing an activation code and instructions. Download the free Warranty Life app from either the Apple App or ****** Play store Launch the app and enter the CODE from your activation email Follow the steps to register your mobile device and activation your Screen Repair Guarantee Keep your proof of purchase if you need to repair your screen within one year of activation This one-time activation CODE is individual for your order and is not replaceable. If you lose this activation code, neither Warranty Life nor ZAGG will be able to send a new one. You will need to verify the InvisibleShield has been installed, perform a screen test through the App to make sure there is no pre-existing damage, and take a photo of your purchase receipt from ZAGG. Once the CODE is registered you will receive a confirmation email from WarrantyLife that the $250 screen break warranty is activated. All claims are limited to a one-time screen repair up to $250, exclusions apply. Please visit warrantylife.com/zaggterms for complete terms and conditions. If you need to make a claim for a cracked screen, follow the instructions in this article. If you purchased your product while logged in to your ZAGG.com account, your purchase is already registered if you need to replace your InvisibleShield through the ZAGG warranty. However, you will notice that the product registered on your ZAGG account will only be the InvisibleShield. If you were not logged in to your account at the time of purchase, you will need to register your InvisibleShield product before submitting for a warranty. Simply follow the instructions in this article.

• Review fromKristen T

  Date: 09/13/2024

  1 star

  Kristen T

  Date: 09/13/2024

  Horrible. Slower shipping ever. Still havent received screen protector replacement. No way to contact support or customer service. Wast of time with this junk of a company.

  ZAGG, Inc.

  Date: 09/16/2024

  Thank you for reaching out to ZAGG about not receiving your order that was placed on Wednesday, September 4th, 2024. We handed the package over on Friday, September 6th, 2024, to *** Mail Innovations who in turn handed it over to **** for delivery. It appears as if the shipper may have lost your package while it is in transit to you. We are sorry you have not been able to reach us and can understand how absolutely frustrating that is. Our phone hours are 9am-6pm ET Mon Fri ************, and we have an automated assistant who can be reached any time 24/7 and can pass along any concerns it is not able to address to a ZAGG Care Agent who typically respond Monday thru Friday 9am to 7pm Eastern Standard Time, within 24 to 48 hours of receiving the contact. We will need to gather more information from you before we can help you with a free re-fulfillment order for you. We will have someone call or email you with the information we have on your account, so please watch for us to reach out within a day or two.

• Review fromTECH T

  Date: 09/13/2024

  1 star

  TECH T

  Date: 09/13/2024

  ARIZONA ZAGG STORES YUENME CORPORATION WHICH OWNS THIS ZAGG FRANCHISE IM ARIZONA HIRES PEOPLE WITH NO SOCIAL SECURITY IN ********** AND NOW IN **. WHEN QUESTION ABOUT THIS PRACTICE THEY FIRED EVERYONE WHO WERE SUPPOSED TO STAY ON FROM THE PREVIOUS OWNER. PAYS THEM UNDER THE ***** WITH NO W-2 AND NO E-VERIFY AND THEREFORE THE BUSINESS AND EMPLOYEES CIRCUMVENT PAYING ********* SOCIAL SECURITY, STATE AND FEDERAL TAXES. THIS IS NOT THE AMERICAN WAY OR LEGAL WHATSOEVER.

  ZAGG, Inc.

  Date: 09/16/2024

  Thank you for bringing this to our attention. You are correct in that local stores are not owned by ZAGG **** but they are independently owned and operated. You implied all the independent Arizona stores are involved with this behavior and we are very sorry this maybe happening. We will bring this matter to the independent franchise team who oversees these independent franchises to investigate this matter. All the best

• Review fromAdam W

  Date: 09/12/2024

  1 star

  Adam W

  Date: 09/12/2024

  Zaggs products have never been great, but they've warrantied them. We'll that has ended. Liquid shield is now not warrantied by zagg. This coupled with terrible customer service makes them a terrible company to trust your phone and money with.

  ZAGG, Inc.

  Date: 09/16/2024

  Thank you for reaching out to ZAGG about your Liquid Defense+ with ZAGG Screen Repair Guarantee Product Total purchase on June 28th, 2024. On the ZAGG.com home page we break down this product which clearly states Register your Liquid Defense+ purchase online within 30 days of purchase to get your screen repair guarantee. The screen repair guarantee is not handled by ZAGG but an outside company, and if you did not register with them within the 30 days of June 28th, 2024, we are sorry, we are not able to alter or change that deadline. ZAGG will refund you the full amount you paid but we will not be able to assist you with any screen repair. ********************************************************** Details Strengthen your screen with Liquid Defense+. It applies in seconds and hardens to form protection that preserves the beautiful look of your screen. Liquid Defense+ with Screen Repair Guarantee provides a one-time screen repair up to $250 if your phone screen happens to get damaged with the screen protector on your device. The plan is valid for up to one year from the date of purchase per device. Strengthen Your Screen: Liquid Defense+ uses nano technology to fill in micro valleys in your screens surface on the microscopic level. It has a 9H hardness rating and reduces abrasions and scratches up to 40% better than an unprotected screen.* Smooth, Glossy Surface: Liquid Defense+ has a smooth, glossy surface, so it preserves the look and feel of your device screen. Easy Application: Liquid Defense+ wipes on in seconds and hardens to make your screen more resistant to abrasions and scratches. Easy Registration Process: Register your Liquid Defense+ purchase online within 30 days of purchase to get your screen repair guarantee. All the best,

• Review fromRandy F

  Date: 09/10/2024

  1 star

  Randy F

  Date: 09/10/2024

  The protector peels from the edges and shifts covering the camera. This replacement lasted only 3 months. I consider these very pricey. Yes they offer replacements, but you always have to pay shipping which probably is more than the cost to manufacture them, so they are not really losing anything. When I called to see what is going wrong, I was told some only last a couple of weeks. For the price you should not have to replace them quarterly.

  ZAGG, Inc.

  Date: 09/11/2024

  We are sorry to hear your concerns about the cost of the shipping and handling fee to order a warranty InvisibleShield of the Limited Lifetime Guarantee. Customer satisfaction is very important to ZAGG, and we would be happy to explain the shipping and handling fees of the Limited Lifetime Guarantee process. The replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. In reviewing your history, you have only ordered three items from us directly and we waived the last shipping and handling fee: September 14th, 2023, paid s&h February 21st, 2024, paid s&h June 6th, 2024, free It is interesting you said we tell customers some *********************** last only weeks. That is far from being correct. If the InvisibleShield is installed correctly it should typically last more than a few weeks. However, depending on the everyday wear and tear, and where the device is typically stored, purse, pants pocket with other items in it, and what type of case you are using, etc... There will be circumstances which may cause the InvisibleShield to begin to become loose, which are beyond our control. We certainly have customers who choose to replace their ********************** more often than others, and some customers whose ********************** will last years and never need replacing. We do recommend following these installation tips so that you give the InvisibleShield enough time to adhere to your device properly: 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. We hope we have provided you with more information about what maybe causing your InvisibleShield to become loose or come off so that you can have a better experience with our InvisibleShields.

• Review fromKen C

  Date: 08/27/2024

  1 star

  Ken C

  Date: 08/27/2024

  I have had much success with Zagg until now. I had originally purchased a screen protector for my galaxy watch 4 44mm through ******* and registered it with zagg. I had ordered 2 replacements since which fit just fine. The third time I ordered a replacement, their system somehow showed my item as a 40mm instead. When I ask them about being sent the wrong one, after much back and forth, they tell me that I don't have the 44mm. I even sent pictures of the original screen protector next to the one they sent, along with the original purchase receipt and they have ignored me. I am absolutely ****** off beyond belief. This is the worst customer service I have ever experienced. After reading the other reviews online, I am now seeing a trend.

  ZAGG, Inc.

  Date: 08/28/2024

  We are sincerely sorry to hear about your experience with one of our agents concerning the InvisibleShield you received and our confusion with the size. In reviewing your history, we can confirm you have always ordered a 44mm for your ******* Galaxy Watch4 since 2021. How and why the agent told you we have a registration for 40mm was incorrect, but we have made our management aware of this situation. We also have an issue in which customers ordering a *************************** were receiving the 40mm and this is currently being corrected at our fulfillment center, so we are sincerely sorry if our error caused you so much aggravation as you said, I am absolutely ****** off beyond belief. What we can purpose to hopefully resolve this for you, is once the 44mm InvisibleShields become available we will send you a free one. Since we wont be able to communicate through the BBB, you will receive a direct email, to the email on your ZAGG account, from us once we have placed your order. Please allow us time while this is being corrected. There will be detailed notes on your account should you have any questions. Again, we apologize for causing you frustration and anger.

• Review fromAndrew H

  Date: 08/19/2024

  1 star

  Andrew H

  Date: 08/19/2024

  I guess this is the only way to contact ANYone at zagg via online that isn't a UI. No, I don't want to call, I work in tech so this isn't a "turn it off and on again" customer service issue. I've even provided my name and personal email If you have questions. I have even looked through spaces on and offline in the community and how surprised am I to learn your brand is becoming despised. I feel so strongly about this that I came here and wanted to let someone know: Inability to email? $10 Shipping when your product fails? You were close to having me *** you guys in my business but thank god something went wrong, I got to see how truly front-end this operation is. I just hope someone can show this to someone important, I know it won't happen but know I'll revel at Zagg's ***utation once consumers catch up to the IT world's opinion of you. Keep my money, you'll need it.

  ZAGG, Inc.

  Date: 08/20/2024

  Thank you for reaching out and providing us with your feedback on not being able to reach us. We are very sorry you feel we are unreachable. We ask all our customers to reach out to us 24/7 through our automated assistant, who can escalate your concerns to an agent right away for one-on-one contact, and our typical response time is within 24 to 48 hours from a ZAGG Care Agent. As for the shipping and handling fee you mentioned for $10.00, we are happy to explain this fee. Your replacement invisibleSHIELD is in fact free, and as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 + tax if applicable, in the ********). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We apologize if this process is confusing and frustrating, as ZAGG does not intend to mislead our customers in any way through our advertising. We have passed along your full message for review of your concerns. However, your message is not clear on what problems you are experiencing which caused you to reach out to us, but we would like the opportunity to resolve them for you. Please call us ************** or reach out through our automated assistant who can pass your concerns to an agent so we can resolve this situation.