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Customer Review Ratings
4.05/5 stars
Average of 22 Customer Reviews
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Review fromLeigh B
Date: 07/09/2025
5 starsLeigh B
Date: 07/09/2025
I have had a wonderful experience with this company and my representative ****** ******. ****** has provided me with great contract approvals and has listened to my needs regarding my private practice. ****** has provided exceptional customer service and has helped me aquire great contracts. I recommend this company and ****** to anyone needing assistance with submitting contracts and getting them approved.Ideal Billing Services, LLC
Date: 07/10/2025
Thank you so much for your kind words and positive feedback! Were thrilled to hear that you had a great experience with our company and that ****** ****** was able to support your private practice effectively. ****** takes great pride in helping our clients succeed, and your recognition means a lot to **. We truly appreciate your recommendation and look forward to continuing to support your growth!Review fromMimi L
Date: 06/27/2025
1 starMimi L
Date: 06/27/2025
If I could give zero star, I would. At first, they seemed like they really know what they are doing until they collect your money. ***** ****, the sales executive was so nice until after I paid in full, he could no longer be reached. I was left to fight for my job to be done. ****** ******, the credentialing manager never responds to anything on time. I started the credentialing process since March, and til June ended, still struggling to get things done. Not only that they ignored my calls, they dont seem to be corresponding with the insurances either. I had insurance **** called me and told me that they could not get a hold of ****** and so they had to reach out to me to directly to submit certain documents. I realized that I have to do the job Id already paid idealservice in full to do. When insurance was not accepting providers at the time, I asked them to credential me with another insurance as a replacement, no adequate response. Its been a h*** of headaches having ideal service do my credentialing. Please do not waste your time and money. Avoid ideal service like a plaque. Terrible services, Poor communication. Overall: Dissatisfied!Ideal Billing Services, LLC
Date: 07/09/2025
Thank you for your feedback. However, we have thoroughly checked our records and could not find you listed as a client in our system. We take all concerns seriously, and if you were genuinely engaged with us, wed be more than happy to investigate and resolve the matter.Its also worth noting that we have no record of any payments from you, nor any project under the names mentioned. Our team has consistently worked with transparency and accountability, as reflected in our verified reviews and BBB standing.If you believe there has been a misunderstanding, please reach out to us directly at ************ so we can look into it further. We are always here to helpgenuine feedback helps us improve, but we respectfully ask that reviews reflect real client experiences.Review fromPab G
Date: 06/17/2025
1 starPab G
Date: 06/17/2025
Ideal Services failed to deliver anything they promised. Once I paid, things changed. I did not receive any updates or confirmation that my application was submitted. When I emailed requesting the status, I was told "you will get the updated spreadsheet by the end of this day." It did not happen, I even checked before turning in fir the night. The next day I emailed a they had shsin failed to keep their word - I advised I have lost confidence in the company and requested a refund. Am hour later, I received an email requesting more information. It was a ploy- they requested my *** ans a couple other things. This is fir my LLC, which my EIN was provided in the original document they sent me to complete. What they asked for is a delay tactic. Also, ******, the manager who did not send the "spreadsheet", wrote the email as if he didn't fail to send an email the day before as he promised or, that I didn't ask for a refund. I've been completely bamboozled by this company. If they don't keep their word with me, I cannot trust that they'll follow-up with the insurance companies as they claim. Nor do anything else they claim. I had planned to allow them to do my insurance/ ******** billing - I'm happy I see who they are before allowing them to get into my finances. You've been warned!Ideal Billing Services, LLC
Date: 07/09/2025
Thank you for your feedback. Were sorry to hear about your concerns and would like to offer some clarity regarding your experience.Please note that we were actively working on your credentialing applications, specifically with ********** and STAR Plus. However, in order to proceed, we required several mandatory documents, which were outlined in our follow-up communications. These included:Availity login credentials Copy of facility license SSN and Date of Birth of the owner (required for facility-level enrollment by state and payer guidelines)Liability insurance certificate ******** enrollment confirmation These are standard documents required by payers for credentialing and ********-contracted health plan enrollment. Without them, no insurance company can accept or process an application.We understand that sharing sensitive information can raise concerns, but please rest assured we adhere to strict data privacy and security protocols to protect all client information.We remain committed to helping providers complete their credentialing successfully, but we are unable to move forward until the necessary documentation is provided. If you choose to submit the outstanding items, well be happy to resume and complete the process promptly.Thank you again for your time.Review fromDesiree P
Date: 06/09/2025
1 starAt first they were great at communicating and getting back to me when I had questions. Gradually, their communications, thoroughness, and service dwindled over time. I have had to ask them to do what should be simple billing practices like record the "exceeds allowable" amounts from the insurance so the patient balances can be zeroed out. I'm currently unable to get anyone to respond to my phone calls.Review fromAzita H
Date: 04/15/2025
5 starsAzita H
Date: 04/15/2025
Im so grateful I found this credentialing company. I was tired of wasting valuable time chasing insurance companies, waiting on hold, and dealing with endless forms. I went to school to work with clientsnot to argue with insurance reps. **** team handled everythingfrom filling out paperwork to following up consistently. They kept me updated with a detailed progress spreadsheet, which really helped ease my mind. The whole process was smooth, efficient, and significantly reduced my stress. Highly recommend if you want to focus on your clients, not the credentialing chaos!Ideal Billing Services, LLC
Date: 04/16/2025
Thank you so much for your kind words! Were thrilled to hear that our team was able to make the credentialing process smooth and stress-free for you. Helping providers like you focus on what truly mattersyour clientsis exactly why we do what we do. We appreciate your trust in us and are always here to support you every step of the way!Review fromTIFFANY Y
Date: 04/11/2025
5 starsTIFFANY Y
Date: 04/11/2025
****** ****** was wonderful to work with and was very responsive to my emails during my credentialing process.Ideal Billing Services, LLC
Date: 04/12/2025
Thank you so much for the kind words! Im glad to hear you had a positive experience working with ****** Ill be sure to pass your feedback along to him. We really appreciate your trust in us during the credentialing process and are always here if you need anything in the future!Review fromJermaine L
Date: 04/02/2025
5 stars****** ****** is awesome hard working highly recommended he puts 100% effort into his customersReview fromMichelle B
Date: 03/28/2025
4 starsMichelle B
Date: 03/28/2025
****** was very helpful and got me credentialed with ********. I appreciated his responsiveness!!Ideal Billing Services, LLC
Date: 03/29/2025
Im glad to hear that, and I appreciate your feedback! ****** is indeed a valuable part of our team, and Ill be sure to pass along your kind words. If you need any further assistance, feel free to reach out!Review fromShannon W
Date: 02/24/2025
5 starsShannon W
Date: 02/24/2025
So far so good! ****** ****** was helpful in guiding me through the needed information in order to submit my application for ******** credentialing. He was responsive when I had questions. The process took 11 weeks which was within the window of time I expected. Next up, the billing department, so I'm hoping this goes just as smoothly.Ideal Billing Services, LLC
Date: 02/25/2025
Thank you for your kind words! Were glad to hear that ****** was able to assist you through the ******** credentialing process smoothly. We appreciate your patience and trust in our team. Our billing department is here to support you, and well do our best to ensure the next steps are just as seamless. Please dont hesitate to reach out if you need anything!Review fromChristy C.
Date: 12/25/2024
1 starChristy C.
Date: 12/25/2024
Warning!!, Do not enter into contract with this company. Do not give them your business. They do not work on your behalf, but they will promise you they will be able to include services and tasks in relationship with you, and not perform them up to standard. They will not inform you, or provide updates on your payors, or worklist tasks, and not attend to them. They are unresponsive. Once you pay them money for contract, they do not show up for appointments scheduled that they previously agreed to, nor services they had agreed to perform on your behalf. They use the BBB seal for their overhead, however. They don't appear accredited with the BBB. One department doesn't know what the other is doing. You will need to chase them to try and make contact and fulfill their contract tasks and responsibilities they agreed to. I was provided feedback from a credible company that the person assigned from the company never took action on worklists on my dashboard in my EHR, as was promised.Ideal Billing Services, LLC
Date: 01/06/2025
Thank you for taking the time to share your concerns. We deeply regret any inconvenience or misunderstanding you have ************** discussed during our conversation on Friday, there appears to have been some confusion regarding the division of responsibilities between our team and your EHR team for billing tasks. We would like to clarify that we have not charged you for any billing services yet. The charges you mentioned are for credentialing services, which are currently in progress.We are committed to actively working on your account and meeting all your expectations as agreed during our last meeting. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience caused by this ******************* ensure that we address all of your concerns, we will continue to provide regular updates and stay in close communication regarding the progress of your account. Please dont hesitate to reach out directly to our support team if you have any additional questions or need further clarification.Thank you for your patience and understanding as we resolve this matter.
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