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Customer Review Ratings
4.5/5 stars
Average of 18 Customer Reviews
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Review fromAzita H
Date: 04/15/2025
5 starsAzita H
Date: 04/15/2025
Im so grateful I found this credentialing company. I was tired of wasting valuable time chasing insurance companies, waiting on hold, and dealing with endless forms. I went to school to work with clientsnot to argue with insurance reps. **** team handled everythingfrom filling out paperwork to following up consistently. They kept me updated with a detailed progress spreadsheet, which really helped ease my mind. The whole process was smooth, efficient, and significantly reduced my stress. Highly recommend if you want to focus on your clients, not the credentialing chaos!Ideal Billing Services, LLC
Date: 04/16/2025
Thank you so much for your kind words! Were thrilled to hear that our team was able to make the credentialing process smooth and stress-free for you. Helping providers like you focus on what truly mattersyour clientsis exactly why we do what we do. We appreciate your trust in us and are always here to support you every step of the way!Review fromTIFFANY Y
Date: 04/11/2025
5 starsTIFFANY Y
Date: 04/11/2025
****** ****** was wonderful to work with and was very responsive to my emails during my credentialing process.Ideal Billing Services, LLC
Date: 04/12/2025
Thank you so much for the kind words! Im glad to hear you had a positive experience working with ****** Ill be sure to pass your feedback along to him. We really appreciate your trust in us during the credentialing process and are always here if you need anything in the future!Review fromJermaine L
Date: 04/02/2025
5 stars****** ****** is awesome hard working highly recommended he puts 100% effort into his customersReview fromMichelle B
Date: 03/28/2025
4 starsMichelle B
Date: 03/28/2025
****** was very helpful and got me credentialed with ********. I appreciated his responsiveness!!Ideal Billing Services, LLC
Date: 03/29/2025
Im glad to hear that, and I appreciate your feedback! ****** is indeed a valuable part of our team, and Ill be sure to pass along your kind words. If you need any further assistance, feel free to reach out!Review fromShannon W
Date: 02/24/2025
5 starsShannon W
Date: 02/24/2025
So far so good! ****** ****** was helpful in guiding me through the needed information in order to submit my application for ******** credentialing. He was responsive when I had questions. The process took 11 weeks which was within the window of time I expected. Next up, the billing department, so I'm hoping this goes just as smoothly.Ideal Billing Services, LLC
Date: 02/25/2025
Thank you for your kind words! Were glad to hear that ****** was able to assist you through the ******** credentialing process smoothly. We appreciate your patience and trust in our team. Our billing department is here to support you, and well do our best to ensure the next steps are just as seamless. Please dont hesitate to reach out if you need anything!Review fromChristy C.
Date: 12/25/2024
1 starChristy C.
Date: 12/25/2024
Warning!!, Do not enter into contract with this company. Do not give them your business. They do not work on your behalf, but they will promise you they will be able to include services and tasks in relationship with you, and not perform them up to standard. They will not inform you, or provide updates on your payors, or worklist tasks, and not attend to them. They are unresponsive. Once you pay them money for contract, they do not show up for appointments scheduled that they previously agreed to, nor services they had agreed to perform on your behalf. They use the BBB seal for their overhead, however. They don't appear accredited with the BBB. One department doesn't know what the other is doing. You will need to chase them to try and make contact and fulfill their contract tasks and responsibilities they agreed to. I was provided feedback from a credible company that the person assigned from the company never took action on worklists on my dashboard in my EHR, as was promised.Ideal Billing Services, LLC
Date: 01/06/2025
Thank you for taking the time to share your concerns. We deeply regret any inconvenience or misunderstanding you have ************** discussed during our conversation on Friday, there appears to have been some confusion regarding the division of responsibilities between our team and your EHR team for billing tasks. We would like to clarify that we have not charged you for any billing services yet. The charges you mentioned are for credentialing services, which are currently in progress.We are committed to actively working on your account and meeting all your expectations as agreed during our last meeting. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience caused by this ******************* ensure that we address all of your concerns, we will continue to provide regular updates and stay in close communication regarding the progress of your account. Please dont hesitate to reach out directly to our support team if you have any additional questions or need further clarification.Thank you for your patience and understanding as we resolve this matter.Review fromDevin P
Date: 12/18/2024
5 starsDevin P
Date: 12/18/2024
Update to negative review I made on 11-08-2024. Immediately after the review I wrote on 11-08-24, I was contacted by the owner (Tim Fox) who gave no excuses for my bad experience, this was very encouraging to me. Instead, the owner just apologized and asked for an opportunity to "make the situation right." This response also earned my respect and kept my business. To rectify "the situation" the owner assigned someone else (Joseph Martin) to handle my account. My only regret now is that Joseph was not assigned to my account from the beginning. Joseph has been absolutely "amazing" and has made a tremendous amount of progress with my credentialing applications in a very short amount of time (one month). Joseph has done a phenomenal job of keeping me in the loop on the progress of my applications and requesting any necessary documents required to expedite the process. Although, as of the time of this review I have a few more applications that are pending I am confident and happy with the choice that I made to use Ideal Billing Services. Sincerely Dr. Devin L. Patterson DLP Mental Health Services, LLC.Ideal Billing Services, LLC
Date: 12/19/2024
Thank you so much for taking the time to update your review and share your experience with us. We deeply appreciate your patience and understanding throughout this process.Were truly sorry for the initial challenges you faced, but were grateful for the opportunity to address and resolve them. Hearing that ****** has exceeded your expectations and made significant progress with your credentialing applications brings us great pride. Well be sure to pass along your kind words to him, as it reinforces our commitment to providing exceptional service.Please know that we are here to support you every step of the way. If you have any questions or need further assistance, dont hesitate to reach out. We value your trust in Ideal Billing Services and look forward to continuing to serve you.Review fromBlake R
Date: 12/16/2024
5 starsBlake R
Date: 12/16/2024
I recently opened a PT practice and hired Ideal Billing services to do my credentialing. So far, I have been pleased with ******* responsiveness to all of my questions and giving me updates in an organized fashion. I have already had two approvals in a short amount of time. ****** and Ideal are doing a great job and a considerable amount of work especially for great pricing. 5 stars for Ideal.Ideal Billing Services, LLC
Date: 12/17/2024
Thank you so much for your kind words and positive feedback! Were thrilled to hear that youre pleased with ******* responsiveness and the progress weve made with your credentialing. At Ideal Billing Services, we strive to provide efficient and organized solutions for our clients, and your satisfaction means the world to us. We look forward to continuing to support your PT practice and ensuring everything runs smoothly. Thank you for trusting us!Review fromRose M V
Date: 12/02/2024
1 starRose M V
Date: 12/02/2024
SCAM, They took all my information and I believed because they said they were verified with BBB. I paid them to become credentialed to a few insurance companies, Big mistake, after a few months went by I confirmed that they never submitted my credentialing application and they refused to return my money back. I reported them and am still awaiting to get reimbursed they used fake addresses. They are not responding to my emails. I was told that the 5 star retings could be people they know or part of the scam business.Ideal Billing Services, LLC
Date: 12/12/2024
We sincerely regret any inconvenience or frustration you may have experienced. However, we would like to clarify a few points to ensure transparency:1.Medicare NY Approval: ************* NY credentialing has been successfully completed, and we have sent you the welcome letter and approval confirmation.2.NJ Credentialing: For NJ, we are awaiting the servicing address from your end, which is a requirement to proceed further. Despite multiple follow-ups, we have not received this information from you.3.Commitment to Service: We are dedicated to providing legitimate and professional services. All claims and processes are handled with integrity. Please rest assured that we strive to meet the highest standards in our operations.If there are additional concerns or misunderstandings, we would be happy to address them promptly. We urge you to provide the required servicing address for NJ so we can move forward with your *************** may contact us directly at ************.Review fromVicki B
Date: 11/07/2024
5 starsVicki B
Date: 11/07/2024
From the sales team, to credentialling, to billing... this company has worked with me giving attention to detail. I would never think about doing what they do if I had to do it on my own. I am so appreciative of their help getting me into a system of insurance and medical billing that could have been a nightmare for me. I recommend them highly.Ideal Billing Services, LLC
Date: 11/08/2024
Thank you so much for your kind words! Were thrilled to hear that our team was able to support you every step of the way. Its our goal to make the process as seamless as possible for our clients, so were glad to know we could take the stress out of insurance and medical billing for you. Your recommendation means a lot to us, and were grateful for the opportunity to work with you.
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