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Business Profile

Dentist

Greater Endodontics

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Greater Endodontics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Greater Endodontics has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2018, I was going to the Dental school for cleanings and such as I did not have dental insurance. A tooth prepared for crowning still felt sensitive, so they said only other option: root canal. I wish I would have chose the crown, because crowns can cover teeth and help sensitivity. Got a root canal by L**********. Still felt sensitive. He said he should go back in. Joked that some surgeons have to redo hips. Well, in numbing me, he was fishing the needle around so much, he hit a nerve and sent me jolting up from my chair, lightening bolt to my eye, and tears instantly running down my face. He said that sometimes happens. Three dentists I've talked to said you don't need to do that. The numbing agent will spread if you give it time. Now I had two problems: tooth and cheek. I called and asked for someone different. Dr. B****** was gentle after I begged him to please not hit my nerve. When asked if that had happened to him, his reply was no. After I still had pain, he prescribed a steroid, and then an antibiotic, both of which did not help. I didn't visit a dentist for three whole years! The pain did not subside. When we moved to Arizona, I had my tooth pulled. Pain/Numbness still there. After three years I had to go back to the dentist, so I started researching. After dental visits, an MRI and neurologist visits, I found out I've got a trigeminal neurology thing going on. You as doctors should have known this as a possibility. My issue is that I was not told my condition is a result of what happened at Dr. L**********'s hands. Or even could be. Instead I was given steroids and antibiotics, two things that can be harmful, esp. when not needed. I will have this for life! Do you know what you've done? To my whole family? I forked out a lot of money for you, when I could have had my tooth pulled for cheap. Was this done on purpose? Why? I was so nice to you/your staff. I don't understand why you did this. I am heartbroken/devastated.

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