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Business Profile

Process Server

Wasatch Constables, LC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

This profile includes complaints for Wasatch Constables, LC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wasatch Constables, LC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was my second time using the service. At first, Wasatch Constables was very helpful and professional, which is why I used their services again, or tried to, anyway. This second attempt to use their services went differently. I paid for their "next day service" on 08/9/2023, only to not hear back from them. This was particularly strange because I received an electronic receipt for my order. I emailed Sarah, one of the receptionists at Wasatch Constables, but she was unaware of the order I placed, or appeared to be, that is. I ended up providing Sarah with the screenshot of my receipt, then was told that my papers were in the system, preparing to be served. Given that I paid for a "next day" service, I was surprised when I didn't receive any follow-up information about my papers. This was followed by several unanswered emails and phone calls, with the exception of one phone call in which I placed on hold for five minutes or more, then was greeted with a sense of dismissiveness. When asked how long it would take for my papers to be served, the response was more or less "whenever." Several more days went by, and I reached out to Wasatch Constables again in an email, only to be told that their "process servers were down", and that they were "unable to serve clients." At first I thought that this must've been the reason why it was taking 2-3 weeks for my papers to be served, but I was also told that my "concerns" would be addressed on Monday." Monday came and went, but there wasn't a phone call, text, or email sent. This prompted further attempts to contact Wasatch Constables, to no avail. I then sent a subsequent email requesting a full refund, but nothing. Meaning, there hasn't been any communication, nor refund of any kind whatsoever. I have a disability and receive SSI. I would like to be refunded.

    Wasatch Constables, LC is NOT a BBB Accredited Business.

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