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Business Profile

Mattresses

Lucid Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Reviews

Customer Review Ratings

1.27

Average of 15 Customer Reviews

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Review Details

  • Said B

    Date: 07/10/2023

    I bought a mattress from them a month ago and never received the shipment and found that ***** driver dropped it to unknown address, the picture on ***** delivery completely different than my house, the problem is that Lucid does not respond to any claim I submit to them and I can not file a claim to ***** without authorization from Lucid.Communication with this company is a nightmare. It was a big mistake buying from them.claim numbers,#****** #****** #******

  • Jeff D

    Date: 06/16/2023

    In the first 6 months of having the bed we would sink further down, if I could I would have rated it zero , our mattress from 9 years ago felt better than the pos , they have given ** a forty percent off, to replace the mattress. Why would. I buy anything from this sorry business, I at the point I want to be reimbursed, very disappointed and feel like I have been taken to the cleanwrs

  • Kate A

    Date: 05/08/2023

    I have been a long time customer of ********************** products but will NEVER purchase again from them as a result of this experience. Item not at all as described. Far from "plush" and highly firm. I wake up with back pain every morning as a result. With the amount of competitors now on the market with similar products, I highly recommend anyone interested in purchasing a Lucid product to reconsider. I went round and round with ***** and others with Lucid customer support for months and was completely written off. I asked to speak with a supervisor or other customer service rep on many occasions and was completely ignored. I, as well as my immediate family members have purchased many mattresses from Lucid throughout the years and I personally have recommended their products to numerous other people. I now regret that decision.

  • Tonya M

    Date: 03/08/2023

    I don't recommend buying from this company! Paid for a product that I never received and they will only communicate via email. They won't reimburse my money nor send the product. TOTAL RIP OFF!!!

  • Ruth E.

    Date: 08/22/2022

    Ruth E.

    Date: 08/22/2022

    Worst mattress ever and the size for the king *** is not the actual size it is much smaller ,I have called and emailed company and they will not refund me ,I did order it through lowes and they will not take it back either

    Lucid Mattress

    Date: 08/25/2022

    Thank you for reaching out. We are sorry to hear that your mattress is not working out for you. It looks like we have an email from you to register your product under the warranty but we had not received any emails stating that there was an issue with the product until today, 8/25/22. We would be more than happy to start a warranty claim for you to review the issue you are experiencing further. We have sent you an email requesting the information we will need in order to do that.Thank you Lucid Mattress

Lucid Mattress is NOT a BBB Accredited Business.

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