Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VASA Fitness has 58 locations, listed below.

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  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  Vasa Fitness

  2325 23rd Ave Greeley, CO 80634-6633

• 

  VASA Fitness

  3131 E Thunderbird Rd Phoenix, AZ 85032-5600

• 

  Vasa Fitness

  455 E Cheyenne Mountain Blvd Colorado Springs, CO 80906-4506

• 

  Vasa Fitness

  3825 South St Lafayette, IN 47905-4872

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times to cancel my membership through phones and I keep getting charged and they keep adding late fees. I also tried emailing them and they said its under review. I would like help canceling the membership and the late fees.

  Business Response

  Date: 08/08/2022

  Hello,
  I have located your Membership, Alex Micklos   -   1035004677042W. I have gone ahead and waived the past due balance and cancelled out your Membership.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 I signed up to become a member of Vasa Fitness on ********************** in ****************, with the stipulation that they were going to open on a certain date. The company kept putting off the opening date, and I cancelled by telephone and by letter to the local office. I was told on the phone it would be cancelled.I am a military family member. I did not know the membership was not cancelled by Vasa until a couple of years later when I saw this on my credit report. I have tried to rectify the situation but they did not answer back. I saw that there is a class action lawsuit against Vasa and will be looking in to that. And I will be reporting them to the military base for recommendation to be added to off limits facilities for soldiers.I would like this to be taken off my credit report, and all fees said owed dropped. And to not have this kind of treatment to continue to soldiers and their families.I want

  Business Response

  Date: 08/03/2022

  Hello,
  I have located your Membership, ***** Werthman   -   2656001801075W. I apologize for any miscommunication regarding the opening of the club. While looking into your Membership, it does not look like we have any prior request to cancel. The Membership agreement does state we need a written request to process a cancellation. If you have proof of this prior request to cancel, I would be happy to make this right for you.

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife signed up for a family membership at Vasa.
  I never went or used childcare nor signed up for any childcare.
  
  The membership was cancelled by my wife via phone as requested and required by vasa at that time.
  They stated the membership was up to date and cancelled and then low and behold they continue to charge us. BBB helped us resolve this and ONLY through BBB were we finally confirmed to be cancelled.
  We were never issued a refund.
  Now a month later I receive an email stating my account is past due- my account being connected to hers was requested to be cancelled. It was never paid for separately and the funds taken from MY account again have not been returned.
  
  I will request my account is cancelled. With confirmation. And I request an apology for these feral tactics.

  Business Response

  Date: 08/01/2022

  Hello,
  I have located your Membership, **** ****   -   **************. VASA Fitness does not offer family Memberships, so when Madison's was cancelled, it did not cancel yours. As a resolve, I have gone ahead and waived the past due balance on your Membership and cancelled out your account with no further billing. I sincerely apologize for any inconvenience this has caused! Please let me know if there is anything else I can do to assist you.

  Customer Answer

  Date: 08/01/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  **** ****
  

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/2022 Paramount Acceptance charged me $100 for training services I was receiving at VASA **** * **** *, West Valley City, UT 84120.
  
  I was receiving training and my trainer left VASA. I froze my account and after that it started to charge me again. It was an automatic process, so it is understandable.
  
  I called to remove the charges until VASA assign me a new trainer, they Paramount refused to reimburse because it was their policy. I told them that if that's the case I wanted to cancel the service, they told me that the cancellation fee was around $100 - I was not informed about the cancelation fee when I signed in VASA. I told them to just use the money they just charged me as the cancellation fee, and they did not want to proceed that way either.
  
  Even though I told them I was not interested the service and I wanted to cancel, they have been emailing me and to this date, they say I owe them $747.41 (and 'growing' every month). I have not received any services from them, I have not even accessed their installations.
  
  The charges are not fair, they have not provided any services and I am no longer interested in personal training.
  
  My account number is **************** 
  
  Please, help me to resolve this issue. I'll be ever grateful.

  Business Response

  Date: 07/20/2022

  Hello,

  I have located your Membership, ***** ******   -   **************. I apologize for any confusion regarding your training! The Personal Training agreement is with VASA Fitness, not a specific trainer. We would be happy to get you set up with a different trainer so you can finish out your sessions. It does look like you currently have 5 remaining contractual payments, totaling to $500. You are also showing past due for 4 monthly Membership fees and 4 Guest Privileges payments. You also had 4 $25 return fees on your account. I went ahead and waived those $100 in return fees, so you are now showing past due for $647.41. The two ways to cancel while you’re in contract are either due to relocation (if you've moved more than 25 miles from the nearest gym) or if you sell/transfer your membership to someone else. We do not have a medical or financial hardship clause for cancellation. There is a $100 cancellation fee for each one. Please let me know if there is anything else I can do to assist you.

  Business Response

  Date: 07/22/2022

  Hello,
  We would be happy to provide you the services for the $100 payment that you were charged for Personal Training. Unfortunately we are unable to use that payment towards the $100 cancellation fee. As a resolve, I would be happy to adjust your payments so the Personal Training will not be past due but would be charged moving forward. However, you WOULD still be responsible for the Personal Training contractual payments.

  Customer Answer

  Date: 07/22/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  It sounds like you’re taking back your proposal, what happened? I just noticed you updated the billing for $673.68

  If you mean that you still want to charge me $600++ that is just not going to proceed. I requested to cancel the personal training services months ago, I didn’t use the services so I will not accept any predatory terms.

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:07/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5th, after requesting a cancellation to my account via email- I called Vasa Fitness Corporate. I payed what fees they said I owed, cancelled my account and never went back. Vasa has continued to charge me fees each month since and refuses to cancel my account stating I need to pay more charges. I would like a refund back to May and for my account to be cancelled with a confirmation number. I would also like an apology for lack of service.

  Business Response

  Date: 07/19/2022

  Hello,

  I have located your Membership, Madison Busi   -   1039004535752W. It looks like your Membership was cancelled but you were showing past due for some old ******** fees. I have gone ahead and waived those ******** fees and your Membership is up to date so you are good to go! I apologize for the confusion regarding your payments. You will not be charged moving forward.

  Customer Answer

  Date: 07/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Madison Busi

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Vasa in January 2020 (before the pandemic). Then, COVID hit and like many of us I had to cut expenses. I called Vasa in an attempt to cancel my membership, and while I thought I had, over 2 years later I am now seeing that Ive been sent to collections for about $600. There is NO WAY that membership was worth $600. Upon reaching out to ****** and Vasa themselves, neither could provide me much information. ****** just said how much I owe, but wouldnt tell me what it was I was being charged for, and Vasa couldnt provide me any info other than that my account was passed off to collections. I literally tried to pay Vasa right then in there. You think theyd want their money, right? Nope, they just kept pointing me to collections. I attempted to settle with the collections agency for what my membership wouldve been worth (paying more than the full amount even though I didnt use it more than 3 times), but no they refused to settle. Shame on Vasa for this!! I truly believe they are just hunting down accounts like mine from the hit they took during the pandemic, without understanding how their members struggled too. There is nothing holding them back from just pulling from my account from collections and letting me pay it. If they wanted their money wouldnt they just take it right then and there as Im on the phone trying to settle up with them? Id never again in my life get a membership there, nor would I recommend it. I used that gym 3 times, went through the pandemic, and now that gym is coming back to haunt me for $600. Id like to just have this over with and pay whatever that membership was worth, nothing more. Considering there was a pandemic during that time Id think theyd be more understanding, but they arent. Just blind information and putting a massive hit on my credit after Im barely recover from the hurt of the pandemic. Shame on them!!!

  Business Response

  Date: 07/19/2022

  Hello,

  I have located your Membership, Jake *********   -   1040002800256W. It looks like we never received a payment from you after our clubs reopened. We made many failed attempts to contact you regarding the past due balance. After months of unpaid dues, your Membership was written off to collections. VASA Fitness wrote your Membership off to collections for 19 monthly Membership fees of $12.49, 2 Rate Guarantee Fees of $49.99 and 5 return fees of $25. VASA is not responsible for any additional fees that were added by the collections agency. Unfortunately, at this point you would be your responsibility to pay the balance to the collections agency. 

  Customer Answer

  Date: 07/19/2022

   
  Complaint: 17582070
  
  I am rejecting this response because:When I called the collections agency and Vasa customer **********************, neither would provide me all this information about what Im being charged for. While Vasa may say they reached out, I did not receive those messages or anything in the mail. My previous email address and credit card were both cancelled due to suspicious activity. 19 months of membership dues is not what I signed up for. And, when I called Vasa as the pandemic began, I was under the assumption that my membership had been cancelled. It was during a worldwide pandemic, I believe those are proper grounds for cancellation, or at the very least some understanding for the financial hardships we all suffered, NOT sending people to collections, ruining their credit, and refusing to work with me even though I know they can. Im offering to pay them right now so I can be done with this and theyd rather have me go through the collections agency, pay way more than what the membership is worth, and have my credit continue to be ruined for what, a gym a used twice that I discontinued using during COVID? Thats not good business!! It was my understanding that this membership was done over 2 1/2 years ago and its now coming back to make things tougher when Im barely recovering from the hardships of the pandemic. I will not proceed to pay collections until Vasa themselves works this out with me because I know they can, they just choose not to.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/19/2022

  Hello,

  As a final resolve, we would be happy to have you pay the balance of $437.96 to us directly. Please reach out at ************ to pay this balance.

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was new to VASA fitness. They gave me a run down of billing and explained that I would be charged double on the second month, followed by a flat rate of $20/month after that. I asked if there were any other fees that they haven't mentioned. The employee selling me the membership said, "there is a cancellation fee, and a payment method switching fee. No other fees or charges will take place.Flash forward to now. It's been just over 3 months. They have been charging me $26/month instead of the mentioned $20. I was charged double on the second month, as they said would happen. I was then charged $80 on the 3rd month! When I asked why I was charged $80, customer support claimed it was the $20 monthly charge plus a $60 charge for a "rate guarantee fee." Let me get this straight. You are already charging me %130 of what you said I would be charged, and now you are stealing $60 so you can guarantee that my rate will stay $20/month? VASA basically said, "We are charging you more so that we don't charge you more. ?? Oh, but we are taking an extra $6/month anyways."I'm deeply displeased with my experience so far. In my first 3 months, I have paid over $160. That's ~$53/month! And now when I try to cancel before they can steal more, they say they are going to drive me in debt unless I pay them ~$60?! I hate my experience with VASA. I've only mentioned half the issues I've had with them. I will continue to share my dislike for VASA and their financial dishonesty. I have switched my account to an empty card that cannot be overcharged and will see them in court over this if I must. I get that I signed agreements, but those agreements stated that I would be charged $20/month. Regardless of other mentioned fees in the agreement that I may have missed, I have been overcharged by at least $32 in 3 months, and their representatives lied about the fees I would experience. NEVER WORK OUT AT VASA. You'd be financially safer spending $20/month on home gym equipment.

  Business Response

  Date: 07/19/2022

  Hello,

  I have located your Membership, Talon Staples   -   7272004653995W. It does look like you signed up for the $21.99 Membership. Since you are paying with a credit card, you are subject to an additional $2.50 credit card fee each month. You also pay sales tax each month, which is what brings it the total to $26.24. The Rate Guarantee Fee is $49.99 and is charged ************************************************************************************** the Membership agreement. I apologize if it was not explained to you! It does look like your Membership is still active. Are you wanting to cancel your Membership?

  Customer Answer

  Date: 07/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** would like to cancel my membership ASAP.
  
  Sincerely,
  
  Talon Staples

• Initial Complaint

  Date:07/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed 3 charges coming from a company I didn’t recognize for three months. I called and investigated to find the company is Vasa Fitness. I called their office to find details and told that although it looked like three people signed up there have never been any check ins. I never authorized these transactions so I disputed with my bank and the transactions still remain stating they had proof of my purchase. This is not the truth and they stole $450 dollars from my family.

  Business Response

  Date: 07/19/2022

  Hello,

  It does look like the 3 Memberships have been canceled. The Memberships were signed up online with the information provided. Unless you can prove that the Memberships were created by someone else, we are unable to refund any payments. I apologize!

  Business Response

  Date: 07/19/2022

  Hello,

  I reviewed the ticket with Jason and it does not look like the bank statements were attached previously, which happens on our end sometimes. It is likely due to the file type. I apologize for the inconvenience! Your information is listed as the responsible party, so the accounts are valid. However, they are all cancelled and we would be happy to refund the 2 most recent charges on each account, which brings the refund to $100.30 on each account or a total of $300.90. Since they are separate, they will need to be refunded separately. Can you please confirm your mailing address so our billing company can process the checks? Thank you!

  Customer Answer

  Date: 07/19/2022

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  i feel forced to accept this settlement to ensure that even a fraction of what was taken is refunded. I do not accept responsibility for these accounts. And your systems will show no one utilized your services. I never thought in a million years I’d be put into a forced situation like this and it’s extremely defeating as a consumer that companies can just charge people and it’s fine because you said it was. I’ve seen no proof and I didn’t sign up so this is beyond understanding. I will reluctantly accept the offer as I cannot afford the risk of getting nothing. As a result Vasa fitness will forever hold a bad taste in my mouth and i will not ever do business with this company.

  my address is below. Thanks for taking responsibility on that Jason attachment situation. Shows another level to the scam in my opinion because you won’t even allow people to send proof or requested items so unless they file a bbb, doesn’t seem like many will get assistance. That should be addressed immediately.

  ***** ******

  **** * **** *

  St George, UT 84790

  
  
  
  Sincerely,
  
  ***** ******
  
  

• Initial Complaint

  Date:07/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son ***** met with ***** personal trainer *** on May 22nd and he agreed to help him with his basketball training. So we signed an agreement to work with him for 3 months. I had to reschedule *****s 1st session and I reached out to *** multiple times with no response. I called Vasa on 7/12 to be informed that he had left the company. I asked that I be able to end the personal training due to the fact that the trainer that we agreed to the contract had left. I was told that it was not a possibility and was given the option to have my 12 year old son work with a female trainer. This is not what we agreed to, we went into this contract to work with a specific trainer and upon his departure it should be null and void. I do not feel that having a 12 year old boy work with a female trainer is appropriate. I would like to have this contract cancelled with no penalty and my money back since we never received any sessions due to no communication.

  Business Response

  Date: 07/13/2022

  Hello,
  I have located your son's Membership, Bryce Anderson   -   1043004729938W. The Personal Training contract is an agreement with VASA Fitness, not with a specific trainer. We would be happy to get your son set up with a different trainer that you both feel more comfortable with. Unfortunately, you would still be responsible for the remaining payments under contract. It looks like there is still 4 remaining payments, totaling to $320. I apologize for any inconvenience this has caused! 

  Customer Answer

  Date: 07/13/2022

   
  Complaint: 17562970
  
  I am rejecting this response because:
  I understand what you are saying but I feel as though there should be room for exception. These are extenuating circumstances that should be exempt from the normal. We were told that this was a contract between ***** and ***. They ***** hands and he agreed onto work with HIM specifically. Turn the tables and put yourself in our shoes. The fact that there is absolutely no wiggle room or understanding is poor business practice. He signed up with *** for a specific reason. 
  The least you could do would be to waive the transfer fee if I can find somebody to take it over.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/14/2022

  Hello,

  I understand your frustration and I apologize for the inconvenience. We would be happy to lower the transfer fee to $50 when you find someone to transfer to.

  Customer Answer

  Date: 07/14/2022

   
  Complaint: 17562970
  
  I am rejecting this response because:
  
  Before I accept this, I want to confirm that whomever it gets transferred to will get the 4 sessions that have already been paid for as well.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/15/2022

  Hello,

  Yes, we can share the sessions that you have already paid for with the person you transfer it to.

  Customer Answer

  Date: 07/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  However, I do feel as though they are doing the absolute bare minimum possible and should maybe consider updating their policies for when things happen.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with Vasa over 3 years ago and now have $700+ balance on my credit report from a random collector. They never notified me and this is extremely wrong.

  Customer Answer

  Date: 07/13/2022

  Essentially I would like this debt completely resolved as I do not owe them any fees. I cancelled my membership correctly and now I have a $700+ collection account on my credit report. I called Vasa billing and was told that they cant tell me why I owe the money. They cant offer any explanation whatsoever because it has been passed off to collections. They have never called, emailed, mailed, or notified me in any manor that I owed them any funds. 

  Business Response

  Date: 07/13/2022

  Hello,

  I have located your Membership, ****** Suhr   -   2368002316994W. It does not look like we have a previous request to cancel your Membership. We did make many failed attempts to contact you via text, phone call and email. After months of unpaid dues, your Membership was written off to ****** & Associates. At this point, you would be responsible for the balance owed to them. If you have proof of a prior request to cancel, please send this for review.

  Customer Answer

  Date: 07/13/2022

   
  Complaint: 17559796
  
  I am rejecting this response because:

  I was NEVER notified. My phone number has never changed. How can I show proof when I cancelled my membership through your app??? It is not my debt to owe. I CANCELLED because I could not afford your outrageous charges. I will make sure to smear your company name on social media and to all local news outlets. Stealing from your customers is absolutely disgusting and Ill make sure nobody makes the same mistake. Youre not even accredited by BBB for a reason clearly. 

   

  
  Sincerely,
  
  *******************