Complaints

This profile includes complaints for VASA Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

VASA Fitness has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  VASA Fitness

  1259 S 800 E Orem, UT 84097-7232

• 

  VASA Fitness

  3131 E Thunderbird Rd Phoenix, AZ 85032-5600

• 

  Vasa Fitness

  3020 N Nevada Ave Colorado Springs, CO 80907-5346

• 

  Vasa Fitness

  5325 E Thompson Rd Indianapolis, IN 46237-4094

• 

  VASA Fitness

  13995 W National Ave New Berlin, WI 53151-4524

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2022 I opened a gym membership, within a month or two they told me my contract was voided, that supposedly because I had insufficient funds. The funny thing is on my bank account they took the money. So I escalated this & was told it was a misunderstanding & got it fixed. Okay now I'm being charged two separate collections for nothing near what I supposedly owed. One of $809 & the other $404 in collections. This ruined my credit, I wasn't able to get a home. The dates on the charges don't even match. I want this removed off my credit & some type of compensation for my loss.

  Business Response

  Date: 12/30/2024

  Hi *******, 

  We appreciate you bringing this to our attention. I have reviewed your account and we have no request to cancel. We attempted to contact you via phone and email. We never received a payment, all fees showed they returned. The balance is valid and owed, we no longer have the account in our office so you will need to contact the collections agency to resolve or dispute. Thank you, if you would like to discuss this further please reach out to us at ************************ 

  Customer Answer

  Date: 01/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You aren't still answering why you are sending me to collections for two different things, that have inconsistent dates. On top of that, I have contacted the bank about this whole thing & have decided to take this to court. You are giving me the same excuse you have given to many that gyms like Vasa & Planet fitness do. Ironically I called the collections agency & they are the ones telling me that your charges are inconsistent & should be taken to court
  
  Sincerely,
  
  
  
  ******* ****** *******

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close my account, but ********************** keeps billing me. I have frozen my account in an effort to stop the billing and close the account. The company says that I have signed additional contracts, but this is not true. They are trying to bill me $140 every two weeks for a trainer plus a monthly club fee. Their phone app is unintelligible and confusing and does not allow me to cancel the account. This company's billing practices are deceptive and confusing. I have been a member of this club since January 2024. They say I have signed an additional contract, but that is untrue. This company needs to be investigated.

  Business Response

  Date: 12/20/2024

  Hi ****, 

  We appreciate you bringing this to our attention. You are currently in an active personal training subscription, you have 2 payments remaining. If you wish to cancel please send proof of your relocation. A cancel fee of $100 is owed per cancel terms. Looks like you have spoken to a representative and stated you were moving. Once you provided the proof we would be more then happy to help and get that processed. Thank you. 

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership with vasa for years with zero complaints. However, back in January I was moving out of state where there would be NO vasa’s near me. I canceled my membership, however I got told my membership was never canceled and they are not only trying to charge me almost $300 for a membership that was canceled, but they are also attempting to take me to collections. I will not pay a dime for a membership I canceled and have not used or been able to use since moving to Texas on January 27t, 2024.

  Business Response

  Date: 12/18/2024

  Hi *******, 

  Thank you for bringing this to our attention. The membership and notes show the account was put on a freeze January 28, 2024, you paid the $10 fee to do so as well. We have no notes or requests to cancel that account. However, as a resolve we can offer you to pay us the balance owed directly to us and then we can remove the account from collections. If you find this resolve satisfactory please reach out to us at ***********************. Thank you. 

  Customer Answer

  Date: 12/18/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I moved out of state to Texas and will not pay $250 for a membership that was not used and was canceled. I will gladly write a million bad reviews on your bad business ethics and your lies though.

  
  Sincerely,
  
  
  
  ******* ****

  Business Response

  Date: 12/20/2024

  Hi *******, 

  The balanced owed to us is $185.81. If you choose to pay us directly we can remove the account form collections. Thanks. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vasa fitness in **************** ****. Theyve sent my past due to collections for a membership I used once during the trial stage and never went again. I tried to cancel but couldnt because Ive been locked out as the account is managed by another account that tried to cancel also. My credit score was hit by 78 points and theyve sent me a duplicate charges that do not match the original due charges.Theyve scammed me for my money and have ruined my credit!!!!

  Business Response

  Date: 12/10/2024

  Hi *****, 

  We are sorry to hear about your experience. Reviewing your account we did try to make contact with you regarding your miss payments but got no response. After 3 months of miss payment your account was sent to collections. We would be happy review this will you further. Please contact us at ******************************** and we would be happy to help. 

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called **** on Thursday 12/05/24 to cancel my membership because i recently hurt myself. I was informed on this day that my membership was already canceled on Nov.07, 2024 for too many declined payments and non-use of the facility. I had just paid my annual payment of ***** on Nov. 5 2024. I called support (********************) the following day and was told by ****** that I cancelled my membership in October of 2024. ****** began arguing with me about when it was canceled and eventually hung up on me. I called back to speak with a manager and ****** **** up on me again. Now if I had cancelled my membership in Oct of 2024 why would I have paid my annual payment of ***** on Nov. 5th?? I started my membership on Sept. 14th of 2024 and was paying month to month but they had a special going which was one month free at the time. So my monthly payment was going to be ***** a month plus in Nov. I was to pay an annual payment of *****. So when my first payment was due on Oct. 14, i went to pay ***** and ******* at the fitness center said I owed *****. I asked her to check my account cause I was told it would be *****. She said no and that she could not take partial payment and was very loud and rude. So after being totally embarrassed I left. The next day I called support (Kateland at ********* Acceptance) and she informed me my payment was *****. I had wanted my payment date changed to the 1st of the month and taken out of my check and she said she would do that. Later that day Kateland called me and asked me if I wanted to cancel my membership and I said no, I just wanted my payment to come out of my account on the first of every month. So somehow there was miscommunication from the get go and my account was canceled on Nov. 7th, 2 days after i paid my annual fee. The reason for me wanting my money back (even though I was going to cancel my membership on Dec. 5 because I hurt myself) is because they canceled my membership not me and they were rude by hanging up on me.

  Business Response

  Date: 12/10/2024

  Hi ******, 

  I am sorry to hear your experience with our cancelation process has been frustrating. Reviewing your account, you spoke with our billing company 10/14 and they advised what is owed to cancel and you confirmed once you paid the balance that was owed it would cancel. The final payment on 11/04 was due in October. The terms to cancel are a 30 day notice is owed when you cancel your membership. No refund will be issued due the payment being owed per that policy. If you have further questions please contact us at ********************************************************.

• Initial Complaint

  Date:12/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I terminated my account 6 months ago. I went in to to separate facilities and discussed this. I am still being charged for 2 accounts. We have live outside of any access to the gym as I have informed to staff. The manager in ********* was very nice and accommodating. The manager Westminster *********************** was very rude and I guess having life issues.

  Business Response

  Date: 12/02/2024

  Hi ******, 

  I am sorry to hear your experience with canceling has been frustrating. I was able to locate one active account in your name. I am happy to help get that cancelation done for you and locate where that second charge is coming from as well. Please reach out to us at ******************************** for further help and information. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are awful and shouldn't be allowed to do business as they are. Completely deceptive and predatory practices, and as you can see by the numerous complaints and their ineptitude to satisfy any of them, they do not care about transparency and customer **********************. I am yet another who was completely duped into charges that do not stop occuring regardless if you get the services or not. I've tried cancelling my personal training three times now and get a different response every time as to why I will be billed an extra month of services that I won't be receiving. I hope more people read these BEFORE they sign up for ****. What a horrible entity. The people who work there should be completely ashamed!

  Business Response

  Date: 11/27/2024

  Hi *******,

  I am sorry to hear about your experience. Reviewing your account you were able to cancel. The terms on the membership are a 30 days notice for cancellation. Anything owed up until the date of cancellation and any payments set to draft in the next 30 days are owed. Apologies if you were not aware of this policy but final payment is owed. Please reach out to us at ******************************** if you have further questions. 

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor Facilities and Unhelpful Customer ********************** I attended VASA for two weeks, hoping for a positive gym experience, but it was far from that. The facility does not have enough weights or fitness equipment to accommodate its members. Almost every day, I had to wait at least an hour to use any equipment. When I finally got access, there were not enough ************ for everyone, and my sets were frequently interrupted because other members would take the weights I was using during my rest periods. It was impossible to finish a workout effectively. Additionally, their customer ********************** is terrible. I contacted an agent to cancel my membership after being charged nearly $100 for a membership I barely used. The agent was unfriendly, repeatedly interrupted me, and showed no concern for the issues I raised about my experience at the gym. Despite my complaints, they refused to offer a refund or even a partial refund. I was also charged a yearly fee and a cancellation fee on top of that, which feels incredibly unfair given my short membership duration and poor experience. **** needs to invest in enough equipment to meet customer demand and implement policies that ensure members can complete their workouts without constant disruptions. They should also train their customer ********************** staff to listen empathetically and assist customers with legitimate concerns. For anyone considering a gym membership, I strongly advise looking elsewhere. **** seems more focused on taking money from its members than providing a quality experience or addressing customer concerns.

  Business Response

  Date: 12/10/2024

  Hi ******, 

  We appreciate the feedback and apologize for your experience. The terms to cancel are a 30 day, so any payments due during that 30 days is owed. We have refunded you the yearly Rate Guarantee Fee as well. No further refunds can be issued at this time. Please feel free to contact us at ******************************** if you have further concerns. 

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership with Vasa fitness in person at the Westminister location at the desk with one of the staff - she looked to be early 20s. She confirmed there was no more balance due because I had paid for the month. I walked out and a few months later my credit tanked and I was getting collection calls from ****** and Associates for $182. I am extremely upset and will NOT pay this balance, either the desk lady didn't properly complete my cancellation or there was some fee she never informed me about even though I asked if I was fully paid up and asked about any cancellation fees. Perhaps she was new? It was at night and there was not a manager available so she may have left it open and not been able complete her task. I have been seeing all these collections issues online after people cancel their **** membership so clearly this is an issue **** must fix. Please take this off my credit IMMEDIATELY.

  Business Response

  Date: 11/11/2024

  Hi ***,

  Thank you bringing this to our attention. Reviewing your account, we do not have any note or documentation requesting to cancel. You membership was written off with the balance of $109.96. As a resolve you can pay us this directly and then we would be happy to remove this from collections for you. Please let us know you have further questions or concerns. You can also reach out out to us at ********************************************************.

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ******** membership late in August of this year. I signed up as I was told per their promo that registration is waived and that no commitment required, just a month to month basis membership, no other financial obligations. They ommited to mention that you cannot cancel your membership, and should you cancel they will charge you $100 for cancelation. I also signed up for a personal trainer as per their promo of three free sessions, which I did not get because the assigned trainer was always changing schedule or appointment. And then after about three sessions in the following weeks she left **** for good. But the main issue here is that she never told me that I was locked in for a 6-month contract nor did she show a contract. I was going for the three free sessions to test out if having a personal trainer would actually be beneficial for me health-wise. I reached out to **** support team requesting cancelation of personal trainer but I was told though I cancel am still obligated to pay the whole 6-month for services not. rendered. So I was so upset as I feel I was robed and deceived and did not want to continue going to a place that does not practice transparency, that mistreats and mislead customers. They want $100 for cancelation fee plus nine payments of $80 for the personal trainer. Now they are harassing me via email and phone calls to pay up. So I emailed them in response describing the scenario am telling here but they would not hear of it and told me to pay up!

  Business Response

  Date: 11/11/2024

  Hi *****, 

  I am sorry to hear about your experience and apologize you were not made of aware of the length of your subscription. You currently have 8 remaining payments on your personal training subscription. The two ways to cancel your Personal Training subscription are either due to relocation (if you've moved more than 25 miles from the nearest gym), or if you sell/transfer your training to someone else. We do not have a medical or financial hardship clause for cancellation. In order to cancel due to relocation, we'll need a proof of move, which would be a utility bill or lease/rental agreement in your name. There's also a $100 cancellation fee. Once we receive the proof of move and cancellation fee we can get the account canceled out. If you're not moving you can sell/transfer the account to someone else with a $100 transfer fee. The new person would pick up the subscription where you left off. Once the subscription is fulfilled or one of the above cancellation policies are followed, we can assist in canceling your Personal Training and membership.

  We can also freeze your personal training for 90 days, this usually would require a fee but as a courtesy I can waive that. Please let us know if you have further questions or concerns.