Complaints

This profile includes complaints for Trajector Disability, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trajector Disability, LLC

  619 Technology Ave Ste B33 Orem, UT 84097-6209

  
• 

  Trajector Disability, LLC

  619 Technology Ave Ste B33 Orem, UT 84097-6209

  
• 

  Trajector Disability, LLC

  PO Box 127 Lehi, UT 84043-0127

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Trajector to file a SSA Disability claim in June 2022. I was denied due to not enough work credits. Being that this was all I asked their assistance with and the lack of correspondence with them, I thought our business was over. I have since been submitting my own medical info in myself. Skip to October 2022, out of the blue I receive a random email asking for an update on my current doctors and everything. I'm scratching my head because for one I haven't heard anything from these people since June and I'm wondering why they're asking for my updated medical information. So I contact them and ask what the heck is going on because I thought my business with them was done. I had received not one letter in the mail from them, nor email since June 2022. They informed me that they're still working on my case and I'm asking what case because what I hired you guys for had been denied months ago and if you applied for anything else, I should have be told about it. My phone number changed a couple of months ago and I did not contact them with a new number because I thought to my dealings with them were done. But they knew it wasn't, my home address didn't change nor did my email address, why wasn't I contacted? Why was the last letter I received from them or email back in June? Their attitude about the whole situation is very nonchalant and I have talked to two different people. I told them that if they can't communicate with their clients then I don't want them representing me because I've been doing everything on my own. They act as if they don't even care about the people that they represent or pretend to represent. I said I want a new team because they act like they don't care and not staying in contact clients is not okay. Was told I couldn't do that so I requested to end my business with them. Got the run a round about needing to speak to a supervisor for that and of course the supervise isn't available. I want to be done with them!

  

  Business Response

  Date: 10/04/2022

  Thanks for taking the time to discuss your concerns with me today. As your attorney, I'm committed to help you through this process and offer you the representation you need. 

   

  Thanks for sharing with us your new phone number. As I mentioned, we've been emailing you, but it sounds like you didn't see the email we sent in August. If there's an issue there, it is probably now resolved because you did receive the email we sent out yesterday. Please know we're committed to staying in contact with you and providing updates on your case. The case that is still pending is part of the application you reviewed and signed back in June. We're happy to explain more if you have further questions. 

   

  If you have other concerns or questions, you are welcome to reach out to me directly. I'm here to serve you.

  
  *************** ************************. 

  Customer Answer

  Date: 10/08/2022

   
  Complaint: 18165192
  
  I am rejecting this response because: There isn't an email that they sent in August, not in my inbox or Spam. The 2 other Representatives stated that the last email sent was in June and (I received) that they had been trying to reach me by phone. Now he comes up with some long list made up email that nobody else even acknowledges. The whole thing just doesn't make sense. If they were truly trying to get in contact with me they would have sent a letter stating so. Of course they didn't because they weren't trying to get in contact with me. Once the paperwork was signed they just all went ghost. Their stories don't even match up, I've spoken to three different people. They don't care about their clients at all. The 1st lady that I spoke to inquiring about what was going on actual hung up on me, like who hangs up on their clients? Then the attorney who's supposed to be handling my case tells me that he's the one that should be mad and that he forgives me. Really? I don't want to deal with this company not one second longer. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 10/18/2022

  We're sorry to see that you're still upset with us. Per your request, we are withdrawing from your case. We wish you the best as you proceed on your case. 

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my claim with Trajector at the the end of December 2021. I attended the appointments they sent and sent all proper paperwork to the **** I filled out all of my questionnaires in a timely manner and sent them in. Trajector would notify me weeks later about things that I had already submitted. The *** called me three times as much as I heard from Trajector. In many ways Im glad that my claim was denied so that Trajector wont make any money from me. Im a combat veteran that was severely injured in *********** and my case should have been a walk in the park. I could NEVER get them to answer my emails. I have 38 sent emails and 4 replies. Im working with veteran organizations to shut down firms like Trajector disability. They did almost nothing for my case. I asked them to submit one piece of critical paperwork a week ago and told them I would be gone to a PTSD facility for treatment. I get home today to a denial letter from the *** which is directly related to that letter not being sent. This company does the absolute bare minimum and there are much better choices for disabled veterans out there. Their reply will say that it was my fault because that is always what their replies are. But I was diligent and worked my own case day after day. I called them over and over and got left out to dry.

  

  Business Response

  Date: 09/14/2022

  I appreciate you taking the time to visit with me today and for sharing your frustrations. I really care about the experience each of our clients has and when there are concerns, I personally reach out and try to figure out what went wrong. As president of the company, I realize I could delegate that responsibility, but I insist that I do these calls.

   

  We'll continue to work with you on the appeals process.  The denial from SSA was dated the same day you sent us the email you mentioned. We'll use this evidence on appeal. We share your frustration in the fact that SSA has already lost this evidence 2 other times. Eventually they will have to review it and stop coming up with excuses. 

   

  We're here to fight for you and do all we can to help you get the benefits you deserve. As they say in the military, I've got your six. If there are any other questions or concerns, please give me a call. 

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is buying phone numbers from someone/somewhere and harassing them daily!!! If they get your number, expect to have every day ruined by these scammers!!! They will not stop calling unless you threaten legal action, which shouldn't have to be done to a "legal firm"......yeah right, more like illegal foreign scammers!!! And I've noticed in their ****** reviews, it seems anyone with a hispanic last name gets treated even worse.....money stolen, Trajectory won't call them back, told they have a case and then told they don't AFTER Trajector has charged them legal fees.....These scammers need to be stopped. They are harassing people daily and attempting to steal money from vulnerable people who just need some help and compassion.....well, Trajectory Disability is NOT the place to find compassion or help for anyone!!!!PLEASE help our vulnerable citizens, stop allowing these people to take advantage of and hurt people anymore....they are leeches that need to be removed before they **** us dry!!!!

  

  Business Response

  Date: 08/11/2022

  We are unsure who you are because we've never represented anyone by your name. We only reach out to those who have requested to be contacted, and then we only try calling a handful of times. What you have described is not a business practice of ours. 

   

  If you have concerns about us, we'd be happy to talk to you about this. You can call our company president at ************. 

   

  In your complaint, you allege that we are stealing money from people and not providing them the services we promised. This is absolutely untrue and we'd like to make it very clear to anyone who reads this that we are only paid on a case if the case is approved by Social Security. The fee process is strictly governed by federal law and any ***** we receive must first be reviewed and authorized by Social Security. We certainly do not scam anybody and the service we offer increases the likelihood of someone being approved for benefits. 

   

  Your allegation that we treat Hispanics differently his incorrect as well. We represent many thousands of Hispanic clients and many of our staff are of Hispanic descent. In fact, the president of our company is fluent in Spanish and has lived in ******. We treat all clients equally, regardless of their race, ethnicity, gender, religion, or sexual orientation. Any client we represent can expect the same zealous advocacy, regardless of who they are. 

   

  We've tried to reach out to you at the number you provided in this complaint but were unable to connect with you. As stated above, if you'd like to discuss any concerns with us, please call. 

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trajector disability will not stop calling me on a daily basis even though I have their number blocked they're still able to leave me a voicemail.

  

  Business Response

  Date: 07/26/2022

  Thank you for brining this to our attention. Your number has been placed on our do not call list and you will not be contacted by our office again.

   

   

  Customer Answer

  Date: 07/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand that right now the *** and SSDI claims are backed up because of the lack of employees but this is ridiculous. I applied for SSDI back in October of 2019 when my lawyers were called Myler Disability. I received and returned 95% of all requested forms. A few were lost in the mail but instead I was emailed the forms. I did everything I was supposed to do, spoke to a very few but very kind SS case workers. After my case was approved medically I was told that I couldn't get SSDI because of a problem with work credits. So, they granted me *** but I was never notified of this. Upon approval in October of 21 I noticed that I wasn't receiving correspondence with (now called Trajector) I called them almost every evening to find out anything I could to see if there was anything I could do to help the process along. I got a couple numbers from Trajector to call SS. I began calling persistently but was either disconnected after waiting on hold for 3 or 4 hours at a time or simply told they couldn't handle my call. I realized how many months it had been and felt helpless. I called Trajector and asked a young lady what it was that they were doing different than I. She said "uhhhh, I don't know". Infuriated I told her it was obscene that an establishment could **** 25% of my back pay up while I was working harder on my case than they were. She was speechless and then proceeded to tell me that they couldn't do anything different than me and at this point it was completely up to me to get any sort of correspondence from SS. In fact there were many instances when I felt I was doing more work than they, yet they remained in the wayside waiting for their cut. It had been about 2 years since I applied and 10 months since I was approved. I've been staying on couches of friends and family and I don't know how much longer I can live without income. I'm so close to giving up... this is unbelievable.

  

  Business Response

  Date: 07/11/2022

  As we've explained to you, your claim is still pending with SSA. As we explained last week, as well as 2 weeks before that, SSA has given us updates and we're happy to go over these again if you'll give us a call. 

   

  We understand your frustration with how long this is taking, but please understand that these delays are entirely due to SSA's staffing issues and can only be fixed by Congress. We will continue to provide you updates as we receive them. In the mean time, if you have questions, give us a call. 

  Customer Answer

  Date: 07/14/2022

   
  Complaint: 17530853
  
  I am rejecting this response because: To be honest if I get any kind of update from you it's because I call and find out. I don't even remember the last time anyone in your firm. The only actual updates I get are from SSA. Yesterday, I got a call from them telling me I should come to the office and give my documents to someone who might be handling my case. You claim to be informed but I receive more timely responses from SSA and continue to do so. I'm actually telling you the news instead of you contacting me with updates. So tell me, is that really deserving of a quarter of my back pay?
  
  Sincerely,
  
  Nele Vandekerckhove

  

  Business Response

  Date: 07/15/2022

  Thanks for visiting with me today and explaining further the frustrations you are having as SSA is delaying the final processing of your case. As I mentioned, we will continue to work with you on this and will also be following up with SSA. Please reach out to me directly if you have any further questions or concerns you would like to discuss.

   

  I appreciate you sharing your candid feedback. We look forward to continuing to serve you.

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I approached at the time Myler Disability to help with my claim. At first they did help but then it got worse and worse. They never updated me on anything, I had to call them. In June of 2021 I finally received a letter stating I won my claim. I called the attorney to ask what to do next. They told me I would receive all my money within 14 days. They never told me how much or anything. They also never explained to me about how I had to get my kids signed up with the social security office. They told me I would get $3000 a month and that was a lie. I have been trying to reach them because apparently I have had ******** since April and I didnt know about this. I have reached personally to the attorney and he will not answer my calls. They got their money on June 27 2021 and I havent heard anything since. They did absolutely nothing to help me with this process. They kept saying we are still awaiting. 2 years and now they wont even return my call. This is a fraudulent company.

  

  Business Response

  Date: 06/30/2022

  Thanks for bringing your concerns to my attention. I appreciate the very productive conversation we had this morning and I feel like I was able to resolve any questions or concerns about your case. 

   

  We have verified that SSA has all the information needed to process the case and we'll continue to follow up to make sure things get processed correctly. If other questions or concerns arise, you're welcome to call me directly. I can be reached at ************************. 

   

  Thanks!
  Dan