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Business Profile

Network Security

SecurityMetrics, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Security Metrics preys on small businesses that conduct credit card transactions threatening them to purchase their products or someone will come and audit our transactions and be charged up to $1200 dollars per transaction. This is a predatory arrangement from big business and a barrier to entry for small business.

    Business Response

    Date: 03/11/2025

    SecurityMetrics provides services to help businesses become compliant with the ************************** Security Standard. All merchants who accept credit cards are required to comply with the ************************** Security Standard. This is an industry requirement from the credit card brands, not SecurityMetrics. We do not have any power or control over the requirements. SecurityMetrics does not prey on small businesses. We inform businesses of the requirements, and the potential consequences from not complying and offer our services. Businesses are not required to use our services. 

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:10/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We changed credit card processors on September 11. I renewed with security metrics in June for a year, so I called them and asked for a refund of the remaining 3 quarters of the services I no longer needed. They offered me a fraction of the amount I paid, which I feel is wrong. In addition their website says small business with **** employees is an amount a third of what they had charged me. Almost a month later I have not received any refund at all. I have a contract that says they will refund the unused portion.

    Business Response

    Date: 10/18/2023

    The refund has been submitted and should be sent to the customer in the next few days. We apologize for the delay. 

    Customer Answer

    Date: 10/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

SecurityMetrics, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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