Reviews

This profile includes reviews for Brooks Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brooks Pest Control, Inc.

  1409 N Research Way Orem, UT 84097

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  Brooks Pest Control, Inc.

  680 E Parkridge Ave Ste 100 Corona, CA 92879

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  Brooks Pest Control

  402 W Bedford Ave Ste 103 Fresno, CA 93711

Review Details

• Review fromJana S

  Date: 01/22/2024

  1 star
  I would give zero stars if I could. I recently lost my job and asked if I could please cancel my contract as I did not have the money to keep paying. I wrote to their corporate headquarters and they authorized my cancellation. Still, when I called the local office to cancel, an extremely rude manager, named ****** said "I just charged your account the $175 cancellation fee. If you want me to credit you back, you can withdraw your complaint." So now I have to cancel my debit card and deal with all the inconvenience of setting up new payments. Thankfully, my bank was helpful and apologized for the horrible service I received. I was also told upon signing up that my contract was for six months with the ability to cancel at any time. This manager ****** said very condescendingly, "Well, if you read the fine print, you would understand you signed a 12-year contract." I said, "Well, I trusted the word of your sales rep that it was a 6-month contract." Worst experience ever. Do not use Brooks Pest Control.

• Review fromJesus C

  Date: 01/18/2024

  1 star
  Mi nombre es ************* Divorce en Redlands Ca me visito un representante de Beooks peat service y como yo tengo plaga de topos en mi yarda me dijeron que ellos podan controlar *** plaga me ofrecieron que lo podan exterminar nunca acepte ****r contrato pero al cobrar el servicio me pidieron que firmara electronicamente para realizar el cobro de mi cuenta de banco y con *** misma firma la usaron para ****rme un contrato de un ao pero ahora mi yarda est 3 veces ms ********** de topos es ms **** dos meses dieron el servicio y ni siquiera chocaron las trampas para topos la persona que vino a dar el servicio no dur ni 10 minutos en fumigar al rededor de mi casa y no reviso las trampas las iniciales que estn en el contrato ni siquiera son las que yo utilizo usaron Jj y yo uso J C que bueno fuera que cambiaran su modo de operar y ****r que los clientes estuvieran satisfechos pero parece que estn muy lejos de eso por que hable a sus oficinas y la persona con la que habl me amenaz con usar el contrato para forzarme a pagar aunque no los dejara **** el trabajo que no esta sirviendo para nada *

• Review fromMaria C

  Date: 12/05/2023

  1 star
  Vino en junio 2023 un joven a ofrecer una especial 3 fumigadas la primera vez eran 70 dlares las otras 2 eran ****** cada una, firm en el telfono y met la tarjeta y para que se cobrarn, al final de qu **** pagado eso me dijeron que **** un contrato por 24 meses y para cancelar tenia que pagar 350 dlares y si no me iban a llevar a colecciones, somos personas mayores y retiradas no se que hacer me mandan mensajes me llaman que puedo hacer? Yo no quera un contrato por 24 meses me engaaron con la oferta de 3 fumigadas y no tengo dinero para pagar ms

• Review fromTammy B

  Date: 11/19/2023

  1 star
  I was told it was a month to month contract I called them the day after getting service and tried to cancel and they won't cancel me worst place ever to go to

• Review fromDee

  Date: 10/31/2023

  1 star
  Worst company and a FRAUD.. They will make you sign up and also do identify fraud by calling up the old pest control company and cancelling your service - with out your permission .I was sucked in.. then when the perform service they literally use just water i think.. All the spiders and the insects just stay where they are. No effects on any of the service but they will charge you even if you have a complaint visit from them to fix. I have several emails sent to them.. Please avoid these folks at all cost!!!!. If there was less than 1 star they deserve it... There are honorable companies you can hire - who will perform their business transactions in an honest way - Brooks is not one of them.

• Review fromKimberly C

  Date: 09/28/2023

  1 star
  Let me start off by stating this company does not deserve a single star. They have thought me to not answer my door to any sale rep. **** the sale rep offered and signed the the signup docs it stated it will be a charge of $50/monthly. Soon after i lost my job and called them several times to cancel because i could no longer afford it, they told me my contract ended in Aug 2023, come that time i reached to cancel and told me i needed 3 more services due to rescheduling (hence why i called i couldn't afford and mind you they came out twice when it was pouring rain and did the maintenance (they claim it still works even and it waterproof). They didn't come out to redo it like they stated over phone for making up coming on raining days. Let ******** that the price increased 2 months after signing up to $100. I am not sure why this company is still around. It's very sad.

• Review fromTom D

  Date: 09/25/2023

  1 star
  So this ************************* knocks on the door and sells you there bug services. Not a problem until they don't show up and spray for 4 months. No text, no email nothing. I thought that they must have not had enough accounts in this area to justify coming to this area. Not just because they didn't show up for 4 months but because when we first open the account, my husband also needed someone for their building, and ********* made an appointment to see my husband about servicing the building. He canceled and reschedule and then just never showed up. So this is another reason why I thought they might not this area. What business would not go to a 3 story building for a account? So now 4 months later I get a call telling me they were coming to spray my house lmao really by now I hired someone else. So they are charging me a $215 fee for canceling early. REALLY!!! The reason why I am canceling is because you didn't show up for 4 months, If you were professional this would never happen. But to be honest I am so glad I did canceled. The new company is better,(and spray is safe for dogs, plus the new guy won't spray anything with flowers so the honey bees won't die, love that ) way better than brooks pest control. In 1 spray my spider problem is gone and with brooks it was still a problem even a week after they sprayed. Brooks pest sprayed the house twice and we still had problems with spiders within a week. Now it's been 3 weeks and still no spiders. STAY A AWAY FROM BROOKS PEST CONTROL!!!P.S. Just was reading some other reviews and everyone who canceled had over a $200 bill $211, $256, mine was $215 why is everyone different?? do you just make up a number to charge people? Very strange company

• Review fromAlex O

  Date: 09/15/2023

  1 star
  They promised a ONE -time pest control service. All of a sudden they say that I signed up for a year-long contract and that there's nothing they can do. This a very underhanded way of doing business.I am reading the other reviews and this is a common thing with this company!

• Review fromRosie G

  Date: 08/28/2023

  1 star
  They don’t deserve 1 star. The sales man from brooks offered one time service I told him I didn’t wanted because I didn’t want to pay a monthly service or contract. He said no it wouldnt be a contract that if I didn’t want my card to be charged to cancel at anytime without a problem or fee. I trusted him I gave him my card and signed on the tablet agreed to that one time service. Everything was paperless. He left and repeated I wouldn’t have a problem or penalty if I cancel. I got my servíce, i saw an email after I sined saying I was contracted but he said I would be able to cancel without a fee because he was going to put a note there. Obviously I fell for it trusting that man. called to cancel and it turned out I was contracted, and to pay a penalty. I’ve gotten contracts before I never had a problem specially if the sales person explains to you that what ur signing is a contract then I would know what I’m getting my self into. This man never said it a contract I found out after I signed. It’s not ok I’m very upset that happened. I called customer service it was useless they wanted me to understand that what I had signed was a contract I told them I understood that, but what I don’t understand is why would a service man come to ur door and lie convincing to get service just to try it out and cancel at any time. They said that didn’t make sense obviously making me feel like I was making that up. They were unable to help at all specially when I was mad and frustrated at the point that the service man lied to me.

• Review fromDanny M

  Date: 08/10/2023

  1 star
  Price switch. The salesman quoted a price. The fine print price was much more. AVOID BROOKS PEST CONTROL. Rip-off company.