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Business Profile

Retail Stores

Sophisticated Gentlemen Ties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my order with Sophiscated Gentlemen they reimbursed my money and turned around and took back out of my account have emailed several times with no response just asking for my money to be refunded back into my account.Don’t have a tracking number because I cancelled the order right after I made the order emailed them to let them know that I no longer needed the shirt again

  • Initial Complaint

    Date:01/15/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order number is ***** Original ordered item was out of stock, I sent them a replacement item, then no answer for a month and I sent emails requesting replies... then after another email, they finally said that item was also out of stock. Then it was too late for Christmas, so I asked for a refund. No reply to that email either. I just want a refund, but I also want others to know how these people treat customers. From the other complaints that I see, this behavior has become chronic within their organizational culture.

    Business Response

    Date: 01/31/2025

    Hi There,

    Good day.

    This order was already refunded las Jan 21.

    Thanks,

    Customer Answer

    Date: 01/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and yes, I did receive the refund.

    I also want to add for you to document that the company did not even acknowledge wrong doing and I want the public to know that the company has absolutely no respect for their customers and people should be wary of doing business with this company.


    Sincerely,

    ******** **** Jr

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed 2 items for Christmas on December 2nd and I have not received them nor has the company responded to my text messages, voicemails or emails.

    Business Response

    Date: 01/19/2025

    HI There,

    Good day.

    Apologies about it.

    With the refund request, please allow us to process 1-2 days.

    Thanks,

    Customer Answer

    Date: 01/21/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tie, pocket square and cufflinks package from the Sophisticated Gentleman website on November 9, 2024 and it is now December 15, 2024. I have attempted several times to call and a recording always defers to their email online support that I had sent numerous inquires trying to track my order and no response from them either. Their online self tracker just daisywheels. The wedding I was to wear this tie in has since past and now I just want my money back, no excuses.

    Business Response

    Date: 12/23/2024

    Hi There,

    Good day.

    Apologies about it.

    Upon checking with the tracking: ******************************************* (marked as delivered last Nov 26)

    Hope this tracking helps.

    Thanks,

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:11/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tie, cufflink and pocket square set on Sep 3rd. Still not received on Nov 30th. No communication from them and there seems to be no email address or phone number for complaints. I have tried emailing the contact us address multiple times, getting an undeliverable message each time. This feels like just a scam.

    Business Response

    Date: 12/04/2024

    Hi There,

    Good day.

    Apologies about it.

    Refunded the in production item.

    Thanks

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tie from them on 1028 2024 and I have not received it yet. They have taken the money out of my account. All I want is the merchandise. Ive called them no answer. Well they answered voicemail and I left a voicemail but never talk to anybody, I would just like the product theyre not a scam

    Business Response

    Date: 11/21/2024

    Hi There,

    Good day.

    Hope this tracking helps: *******************************************

    Thanks,

    Customer Answer

    Date: 11/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 7/4/2024. I received the ties on 7/22/24. The ties were not the quality I expected so I want to return them. When I went to their site and entered the order number they gave me, the system said there was no such number. Of course I tried several times, after triple checking my order number from their email. I reached out to customer support and they have not responded yet. It is completely disheartening to order from a company that pretends your order does not exist.

    Business Response

    Date: 08/15/2024

    Hi ****,

    Good day.

    Please provide returned tracking.

    Thanks,

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2024, I placed an order for a vest. The vest was needed for a March wedding. $67.93 was withdrawn from my bank account in January. I have not received the vest and it is now July. When I contacted customer service back in March, they simply said my vest was in production and did not offer a refund option.

    Business Response

    Date: 07/26/2024

    Hi There,

    Good day.

    Apologies about it.

    We already processed a refund for the in production item and you can expect the funds to appear in your account within 3-5 business days if it hasn't already.

    Have a nice day and let me know if you have further concerns :)

    Sincerely,
    Cherry | SophGent Support Team

     

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a champagne paisley tuxedo jacket on March 11th 2024 for my wedding coming up in September this year. The jacket cost $158.93. My fiancé said i was supposed to get white so I reached out to customer support to start a return. On March 26th, Cherry the customer support specialist provided me with a name (Steven T*******) and return address to send the jacket so I did. The jacket delivered to Mr. T******* on or around April 1st. I been trying to reach Cherry since the jacket delivery but I never got a response up until April 17th and she asked for the tracking info which I provide that same day but no other information was relayed back to me. The days up to my wedding is closing in and I have to check other avenues for my tuxedo. I just want my money back.

    Business Response

    Date: 05/07/2024

    Hi *****,

    Good day.

    Apologies about it.

    Please allow us to process 1-2 days with the refund request for the item returned.

    Thanks,

     

    Customer Answer

    Date: 05/07/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ****

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a vest for my husband from this site back in February once received it was too small so it was sent back. It was confirmed by the people we shipped it through that the item was received yet I still haven't gotten a credit or my money back. I ordered the same vest in a bigger size March 1st and have not received it or gotten notice about it at all. I needed it for an event that my husband was to attend this weekend but unfortunately we still have NOTHING and that was a whole MONTH AGO. No correspondence has gone answered. The phone number is voicemail only and they do not respond to messages on social media or via their email. I would like my money back or at least a credit on the site. I hope that this isnt how you do business daily because if it is you should be ashamed.

    Business Response

    Date: 04/04/2024

    Hi There,

    Good day.

    Can you provide returned tracking? 

    Sent a feedback last March 22.

    Thanks,

    Customer Answer

    Date: 04/04/2024

     
    Complaint: 21520000

    It didn't give me the option to reply without selecting "I am rejecting this response because", anyway, the United ********************* tracking number is: 9500 1169 4096 4065 0485 11

    Sincerely,

    ***********************

    Business Response

    Date: 04/12/2024

    Hi There, 

    Good day.

    Possible to know the exact info used for the returned info?

    Coz our info is:

    *****************************
    *********************;
    *******************, 32137
    *************

    Thanks,

    Customer Answer

    Date: 04/16/2024

     
    Complaint: 21520000

    The order was returned to the address that it was sent from. The address on the shipping label that was sent to me was: *************************** so I packed it up in its original box and sent it back to where it came from. I then re-ordered the vest in a larger size and according to your site, my order from a whole month ago is still being processed... Can I please get my new order or my money back.

    Sincerely,

    ***********************

    Business Response

    Date: 04/22/2024

    Hi There, 

    Good day.

    I would like to apologize with how things were handled. 

    Please know we have just refunded your order "SG83469" and you can expect the funds to appear in your account within 3-5 business days if it hasn't already.

    While the other order - *******************************************

    Have a nice day and let me know if you have further concerns :)

    Sincerely,
    Cherry | SophGent Support Team

Sophisticated Gentlemen Ties is NOT a BBB Accredited Business.

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