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Business Profile

Retail Stores

Sophisticated Gentlemen Ties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the gold and black paisley vest set on February 7, 2024. The order number is #*******. Delivery address was **** ******** *** *** * Cleveland OH 44109. I had shipping protection but did not receive any tracking information.
    I submitted an inquiry to the support unit, received a support number ***** and reply from Cherry on February 14. 2024 stating that an inquiry will be made to find out if Chinese New Year may have caused a delay.
    I have not received any other information so I requested a refund to the support unit on the same email thread on March 7, 2024. No response, no reply.

    Business Response

    Date: 04/04/2024

    Hi There,

    Good day.

    This order was marked as delivered last March 7: *******************************************

    Hope this helps.

    Thanks,

    Customer Answer

    Date: 04/04/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********** *****

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 02/20/24 with Sophisticated Gentleman. I attempted to cancel the order in good faith on numerous occasions via email (not due to buyers remorse) solely that I decided to purchase another similar item elsewhere. Their phone number only receives VM. The emails are left unanswered and the order has not even shipped as of 02/28/24 so not sure what the issue is with cancelling the order prior to shipping. Horrible and unresponsive customer service.

    Business Response

    Date: 03/01/2024

    Hi *******,

    Good day.

    Apologies about it.

    It was already in transit with the tracking: ************************************************************************************

    Should you wish to get a refund of your order, please wait until the package is delivered to your house, and contact us again so we could assist you on how to return it to our return center.

    Thanks,

  • Initial Complaint

    Date:02/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally place an order for two vests December 11, 2024. Order # *****.
    The vests arrived and were too small, I request an exchange on January 8, 2024
    Received the following response: Please have it shipped to the following address.

    ****** ********
    ** ******* *****
    Palm coast, Florida, 32137
    United States

    Please note, we could not give you an exchange right away as we still have to check the condition of the items once we receive it. To be eligible for an exchange, the item must be in the same condition that you received it- with original packaging.

    Hope this helps! Thank you for your patience and please feel free to message us again if you have other concerns :)

    Sincerely,
    Cherry | SophGent Support Team

    Shipped vests as instructed in January 10, 2024. In spite of several inquiries, February 9 and 17, 2024. The company has nit responded to either inquiry. I have received neither replacement merchandise nor a refund.

    Business Response

    Date: 02/27/2024

    Hi ******,

    Good day.

    Apologies about it.

    Can you provide returned tracking?

    Thanks,

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase last fall for a vest set that included a tie and cufflinks. The size I ordered did not fit so I emailed them and requested to exchange it for another size. They replied directing me to send back the original order and email them a copy of the return shipping label. I did as directed and they did not respond or send the correct size. I have emailed them a number of times with no response. They never shipped the corrected size and never refunded me for the order. I feel like this is a *******.

    Business Response

    Date: 02/23/2024

    Apologies about it. Is it possible to send the requested size? 

    Please confirm.

    Thanks,

    Customer Answer

    Date: 02/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered vest, tie, and cuff links set. Was paid for on 1-12-2024. When trying to check status there is no tracking number. Also, their site says it does not have my email address nor password. Again, they have already been paid via my debit card

    Business Response

    Date: 01/29/2024

    Hi *****,

    Good day.

    Hope this tracking helps: ******************************************* (in transit since January 16)

    Thanks

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 shirts from Sophisticated Gentlemen on 12/08/23 and paid per my debit card. I have never got the shirts and can not get ahold of the company. the phone is voicemail only and I have sent at least 8 emails asking where my shirts are. According to the tracking info it says it was delivered to AZ. I live no where near AZ. not sure if this company is a scam or fraudulent. I want my money or my shirts!

    Business Response

    Date: 01/15/2024

    Hi There,
     
    We deeply regret any inconvenience you may have experienced due to an unexpected shipping error that affected several orders, including yours. We want to assure you that our team has successfully isolated and resolved the issue with the shipping company.
     
    To express our sincere apologies for the disruption, we are committed to including a complimentary $40 tie clip in every new package that is being prepared for dispatch. This is a token of our appreciation for your patience and understanding during this process.
     
    We understand the importance of your order and the special occasion it was intended for. Please be assured that we are working diligently to ensure the correct items reach you promptly.
     
    Here's the tracking update: ************************************************;
     
    If you have any specific concerns or questions, our customer service team is here to assist you. Your satisfaction is our top priority, and we value your continued support.
     
    Thank you for your understanding and patience.
     
    Best regards,
    Sophgent Team

    Customer Answer

    Date: 01/16/2024

     
    Complaint: 21133743

    I am rejecting this response because: I ordered 2 shirts and I want to make sure both are coming not just the one. Please respond so I know both shirts are included in the reshipping. 

    Sincerely,

    *******************

    Business Response

    Date: 01/24/2024

    Yes. Both items are under this tracking: *******************************************

    Thanks,

    Customer Answer

    Date: 01/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 12/5/2023 I placed an order for a Formal vest and Ties with this Company. Per they website it would take 7 to 15 days for delivery. The purchase amount was $51.96 and was paid by Credit card. I needed the item for New Years Eve. Using their Package tracker it arrived in the ** on 12/27/2023. It was Finally delivered on 1/2/2024 to *********, **. I live in ************ **. They mailed it to the wrong customer. Also, they have my ** address from the Credit Card Transaction. I have sent several E-mails to their Support Portal - *********************************** I have received no Response from them. I just want them to send me what I ordered.

    Business Response

    Date: 01/16/2024

    Reshipping Due to an Unexpected Shipping Error (SG79440)

    Hi *******,

    Good day.

    We deeply regret any inconvenience you may have experienced due to an unexpected shipping error that affected several orders, including yours. We want to assure you that our team has successfully isolated and resolved the issue with the shipping company.

    To express our sincere apologies for the disruption, we are committed to including a complimentary $40 tie clip in every new package that is being prepared for dispatch. This is a token of our appreciation for your patience and understanding during this process.

    We understand the importance of your order and the special occasion it was intended for. Please be assured that we are working diligently to ensure the correct items reach you promptly.

    Here's the tracking update: ************************************************;

    If you have any specific concerns or questions, our customer service team is here to assist you. Your satisfaction is our top priority, and we value your continued support.

    Thank you for your understanding and patience.

    Best regards,
    Sophgent Team

  • Initial Complaint

    Date:05/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tie and cufflinks from Sophisticated Gentlemen, it took aboutc2 weeks to ship. I was aboe to tracks lt ***** May 5th then the package stopped. I went back to my email I received from this company with the tracking number. I found out I had been scammed! They used counterfeit postage! Now I lost money! I'll buy locally. Don't ever use this company! A complete fraud!

    Business Response

    Date: 05/11/2023

    Hi There,

    Good day.

    Here's the updated tracking update: **************************************************************************

    Hope it helps.

    Thanks,

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company does not operate from their ****, **** address. It is located overseas. The number listed for this website ************* goes to a voice mail. No one responds to the message, if you leave one. I sent several emails to their email address ******************** and no response. I booked two orders, #SG66131 and #SG66076. No idea when these orders will be shipped? After filing complaints about each one of them via PayPal, I received a message from them via PayPal with only one tracking number from Italian post for both orders. That number is just a number from the label. Item was never shipped. If I try to tack it with that number, it has no information for a long time. This is company is bogus. Don't waste your money. It looked like I wasted over $100 with this company.

    Business Response

    Date: 09/06/2022

    Hi Prashubh,

    Good day.

    Apologies about it.

    SG66131 - https://t.17track.net/en#nums=AQ414440388CN ***** as delivered last Sept.1)

    While SG66076 - https://global.cainiao.com/detail.htm?mailNoList=4205537892748903127778000003957354

    Hope it helps.

    Thanks,

     

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased cuff links from this company online on August 9th and paid money from my PYPal account. Order number #SG66076. Any time track this order, it says, it is being processed. I have sent two emails and left one VM but no reply.

    Business Response

    Date: 08/18/2022

    Hi Prashubh,

    Good day.

    The production time of this custom cufflinks generally takes 5-7 business days. After that, we will ship.

    Hope it helps.

    Thanks,

Sophisticated Gentlemen Ties is NOT a BBB Accredited Business.

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