Complaints

This profile includes complaints for SunPower's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SunPower

  1403 N 630 E Orem, UT 84097

  
• 

  SunPower

  1403 Research Way Orem, UT 84097

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home from Woodside Homes on 12/31/2024. Solar lease or purchase via Sunpower was required. We chose the lease option. 5 months before we closed, Sunpower went bankrupt and Complete Solar took over. This was not disclosed to us until after we moved in. Since then, we have made multiple calls and emails to get our system activated and lease switch over. Due to delays on their part, we finally got permission to operate from PG&E on May 7. Complete Solar refuses to complete a needed site inspection prior to June 27 and this will be nearly 6 months from our home purchase. They also changed our lease terms and will not maintain the backup battery or guarantee it, which is a huge concern because technically we don’t own it either as it’s a lease. What happens if we sell our home in the future? We can’t make costly repairs to a battery we don’t even own. Finally, some of our neighbors received threatening letters from PG&E because their solar wasn’t turned on after 6 months and others say their panels are not producing the way that they are supposed. The builder even went with a different company for every home following ours. We are worried we have a costly and massively expensive lemon sitting on our roof and in our garage for which their is little to no recourse in protecting ourselves.

  Business Response

  Date: 06/09/2025

  Thank you for allowing us to respond to the customers complaint.  At this time a work order has been sent to the installation partner as of June 6th, this will be to swap out the micro inverters onsite and to bring the system online.  The customer will be contacted by the installation partner to schedule the site visit directly. 

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024 we purchased a home with an existing Solar Lease with SunPower (Purchased by Complete Solar). We have not received any bills. After numerous multiple hour calls we have only spoken with a person once. During the conversations the representative told us they had our information, and they were working on it, but no bill has been received at this time.

  Business Response

  Date: 04/04/2025

  Complete Solar was unable to find an account for this customer. The representative handling the complaint reached out to the customer and clarified that ******************** has only acquired certain business lines from ********. These lines include the Blue Raven Solar business, the New Homes business, and a non-installing dealer network. This type of contract for the customer does not apply to these businesses. The customer was given the details for the company that now manages the lease agreement.
  

• Initial Complaint

  Date:02/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLETE SOLAR the company that installs and maintains the system for EVERBRIGHT (the company that collects the loan payments). After a six month delay in connecting the system to National Grid, the roof began to leak through the screws that hold the panels in place. Since then, there has been no prompt response to resolve the problem. And the numerous leaks continue. To date, no action has been taken after several emails during three months regarding the issue.

  Business Response

  Date: 03/11/2025

  A Complete Solar escalations representative emailed the customer on February 28, 2025 and spoke with the customer via telephone earlier today (March 11, 2025). The escalations representative assigned to the customer's complaint will work with the customer to resolve the reported roof leak. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sun power put 19 panels on roof in 3/2024 and they have never been turned on. Sun power told us after the fact that the load supersedes the transformer limit just slightly. The new company have literally done nothing for 5 months. They saybtheyvdont know and kick the ball to somewhere else. My husband has a cpap and pge keeps getting turned off, over 600 a month. We are in jeopardy of losssing our home please help ??

  Business Response

  Date: 03/10/2025

  Complete Solar is unable to locate a contract or account for this customer. ******************** contact this customer on February 27, 2025 and requested a copy of this customer's contract to verify if this contract is one that was included in the ******** assets that were purchased by Complete Solar. Complete Solar has not received a response. 

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar was Installed a year ago. During our last wind event we lost three panels and damaged my patio roof.
  Various attempts to contact via phone and email not returned.
  Had to Hire a third party solar guy to take a look at my roof.
  He found first row of panels did not have mounting bolts attached.

  Business Response

  Date: 03/11/2025

  Complete Solar has reached out to the customer and will work with them directly to resolve their complaint. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to install solar panels at our house. We signed an agreement July 20, 2023. It took Complete Solar until October 8th 2024 to get the solars up and running. The solar panels are not producing the energy we were promised they would be producing. We even bought and extra panel for a future electric car. We were told that we would be making more than enough to power our house and the electric company would be buying some of the power produced by the solar panels. We were told that we should only be paying the taxes to the electric company. In fact, my electric bill is still around the same amount I was paying before the solar panels were installed. I have tried emailing several people from the company and none of them will return my email. They go by Complete Solar but also My Smart House. I was contacted by a company called Omnidian emailing that they were monitoring my solar panels and they were not producing enough energy. They told me I needed to use a hose to clean the panels on the second story roof. This is the first month that they are on and operating, they want me to try to go fix the problem or hire another company to fix the problem. I just got them and they are not working. Complete Solar needs to fix the solar panels so they produce the amount of energy they are supposed to. I do not want to pay for the solar panels until I know they are working properly. I don't want to pay a huge bill from the electric company as well as a solar panel payment. As soon as they turned on the panels, another company Everbright started to want a payment. I called and spoke to them and they said that Omnidian should be fixing the under producing solar panels and they filed a complaint in their own company. Nothing happened. I emailed Omnidian again and they continued to say that it is my responsibility to go and clean them. It is the first month of use and they are not working. They need to fix it and I should not have to pay until it is working properly.

  Business Response

  Date: 03/10/2025

  On March 6, 2025, a representative from Complete Solar's ********************** spoke with the customer and found that their production expectations did not align with the terms of the executed Everbright agreement. Complete Solar will work with the customer to identify the reasons for this discrepancy and address any issues that are discovered.