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Business Profile

Vitamins and Supplements

Nutraceutical Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Nutraceutical Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nutraceutical Corporation has 2 locations, listed below.

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    • Nutraceutical Corporation

      1777 Sun Peak Dr Park City, UT 84098-6502

    • Nutraceutical Corporation

      222 S. Main Street, 16th Floor Salt Lake Cty, UT 84101

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted Solaray via the website Contact Us page mid March 2024 - NO response. Emailed Solaray, 4 April 2024 (****************), NO response. A request for refund was submitted per the 60 Day Satisfaction Guarantee: ORDER # ******************* (7 February 2024) Solaray Vitamin C 1000mg Timed Release Capsules w/Rose Hips & Acerola 275 VegCaps UPC: X002H1DYCR ED: 01/27 MD: 07/23 LOT: #1103442

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the subscription with a free trial. Once I realized it was a terrible service that was not worth $35 a month, I tried to cancel. The page they link to cancel is a fake page that does not have working links to cancel. I have email customer support multiple times with no response and I continue to be charged. I want my money back, my subscription cancelled and all of my information removed from their system.

    • Initial Complaint

      Date:12/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/17 the package was delivered. It was unsealed. I contacted the business and it took forever to get a hold of them. I mentioned a.refund due to losing my son, im out of the country, the refund would be for *****. Again, id like a refund for an unsealed bottle and since I cannot get a response, id like my refund through BBB..

      Business Response

      Date: 01/04/2023

      We apologize the customer did not get a quick response and appreciate his business. Were so sorry to hear the loss of his son and would like to extend our deepest condolences at this time.  We have issued a credit of $15.18 back to the credit card that was used for payment. 

    • Initial Complaint

      Date:07/03/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their Progesterone body cream on Amazon on May 14, 2022 and after using it 3 times the pump stopped working! They advertise that their cream is measured with every pump. But what good is it if the pump stops working?! I purchased another bottle on June 25, 2022 to see if it worked and again the pump stopped working after 3 or 4 pumps! I contacted them on their website but never received a reply. I tried returning on Amazon but they don't do refunds even if their product is defective which this surely is!! Now because of their defective bottles I'm out $60.00!!

      Business Response

      Date: 07/08/2022

      The customer has been contacted and this complaint has been amicably resolved.

      Customer Answer

      Date: 07/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Nutraceutical Corporation is NOT a BBB Accredited Business.

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