Reviews
This profile includes reviews for Rocky Mountain ATV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 32 Customer Reviews
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Review fromjohn r
Date: 04/10/2024
1 starOrder #******** Ordered a Lexx slip on silencer kit for my XR650L. Instructions that came with kit were minimal at best and looked like someone just typed them up on word. Fit and finish with product was fine except they do not include a clamp from the mid pipe to oem header. None of this would have been a huge problem if i could have actually talked to their technical support. Sent several emails back and forth with their customer service with their responses being general and unhelpful. For some reason they will not let me talk with technical support, even after several requests. Bottom line, **************** at RM is poor at best. Company needs to set up a direct like for people to talk to tech support. Their customer service staff has no mechanical knowledge and has no business responding to peoples technical questions. RM has lost a customer...Review fromShane S
Date: 01/30/2024
1 starShane S
Date: 01/30/2024
There shipper lost a package. The company will not issues a refund until there satisfied that it is lost. But several people has been looking and all give the same B.S. answer. And won't issues a refund. Horrible customer service. 1 person says no manager the next says I'm a manager the next says nobody is here to handle the problems. Last tracking was 1/26 no further info on location 1/30 but that is not enough for them to issue a refund.
Rocky Mountain ATV, Inc.
Date: 01/31/2024
We have started a trace on your package with the carrier at this time it can take 48 hours for us to hear back on what is going on with the package, once the claim is closed then that is when we can look into a refund. We apologize for any inconvenience this may have caused.Review fromNeal L
Date: 01/17/2024
1 starNeal L
Date: 01/17/2024
Horrible customer service. I ordered $1,700 worth of supplies for my UTV. I had one problem with a plastic clamp that snapped on a $59 dollar grab handle. When I called, I was told they would have to run it by their "warranty department" and would call me back! I waited the rest of the day and no one called. I emailed them and told them if they could not get the part, to please send me return authorization. I waited another day and still have heard nothing. When I called back again, they tell me they are still waiting for someone from their "warranty department" to get back with them! I am done with this company. No more orders from me. I wish I had seen all these bad reviews before I placed my order to begin with. The shipping was prompt and the ordering process was simple.. But their customer service is pathetic !Rocky Mountain ATV, Inc.
Date: 01/18/2024
Thank you for your feedback. We apologize for the inconvenience and poor experience with our company. We have reached out to you directly to try and rectify this situation. We value you as a customer and would love another opportunity to work with you and show you that customer satisfaction is important to us.Review fromColin M
Date: 01/16/2024
1 starColin M
Date: 01/16/2024
Stay away from this company. They sent me wrong parts and would not exchange or even try to fix the issue. And they made the mistake. Worthless company.Rocky Mountain ATV, Inc.
Date: 01/18/2024
We apologize for the frustration. It looks like we have corresponded through email with you to let you know which parts you would need for your machine, we would still be happy to exchange these for you if you are interested in that please reach out via phone/email and we would be happy to get you taken care of.Review fromJohn T
Date: 01/03/2024
1 starI purchased a riding jacket and riding pants. I did my do diligence and watched there videos and reviews on sizing. I ordered the items based upon there information. When I received them they were both one size too small. When I reached out to them to get and exchange they offered an option for me to buy a shipping label. After I agreed to it they immediately came back with a new price that was double.
This seems like a bad business practice. Other companies in there same industry offer a one time exchange for fit problems.Review fromadam g
Date: 12/28/2023
1 staradam g
Date: 12/28/2023
Beware they will take your money and hold your order until you verify your bank account. I normally would be ok with this but they take your money first before verification!! For me this caused a 5 day delay with my bank...not sure why maybe because holidays. Was going to just return items until i see the horror stories of people not getting their money back (just look at the other reviews on here).Hopefully i have no further problems with this order. Please consider updating your bank verification process to happen before taking peoples money. If this is a process for every order this will be my last from RockymountainatvRocky Mountain ATV, Inc.
Date: 12/29/2023
We apologize for the inconvenience, we do an account verification in an attempt to protect both our business and our customers from fraudulent charges. We understand that this is a bit of an inconvenience however this practice has proven to save hundreds of thousands of dollars of fraudulent charges annually. This is not required on every order and when it is required it is a one time process. Once we can verify your card and associate it with your account no further verification process is needed.
Unfortunately as far as your money taking 5 days to get back we are unable to control that. We issue refunds immediately however some banks can take time to issue the refunds to your account which is our of our control. We appreciate your patience and understanding, we are continually working on new processes and procedures to make the experience better for our customers.
Thank You
Review fromTim U
Date: 10/30/2023
1 starPositively horrendous customer service!!! Absolute LIARS. We have the emails to prove it. Avoid this company They have unfortunately decided to steal from me by not giving me the product I bought and not sending me a refund either. Deceitful companyReview fromL. D.
Date: 06/30/2023
1 starL. D.
Date: 06/30/2023
I have dealt with Rocky Mountain ATV for years and a good amount of money. However I purchased a set of panniers and rack for my 2022 klr650. The boxes paint job was not powdered coated as stated. There were runs, holidays and flaking. Stickers were on upside down. The rear brace butted up against the rear fender tight enough to do damage over time. The left lower brace was a half from contact to the mounting point. Requiring me to purchase nylon spacers to relieve the stress. The right lower bracket was the same, with the additional problem of being a half short. I can live or fix all the problems except the right bracket. I am unable to stretch it. When I contacted them I was unable to speak directly with a tech, just a cs rep. ********* to solve the problem through PayPal. They offered a refund minus taxes and I pay for shipping. Heck for that amount I could purchase a new rack. All I asked was to have them send me the Right bracket. Considering they sent me a defective part I feel they should offer a solution that does not cost me money. Worst service I have ever seen.Rocky Mountain ATV, Inc.
Date: 07/03/2023
Hello ********, we sincerely apologize for the inconvenience this may have caused you. This kit is a machine specific part. However, our ******************* has looked into this specifically and were able to determine that the fitment for this part is correct for your machine. We do offer a warranty for these parts if the parts are defective in any way. We'd love to assist you with this and help rectify the situation you're experiencing. In order to do so will you please provide 2-3 pictures of the fitment issue you're experiencing? Once we have this information we will be able to help you.L. D.
Date: 07/03/2023
Funny! I first submitted a warranty request through the warranty department, with several photos. I did not hear from them, so I contacted customer service. They said this had to go through the tech department first, so I had them forward my request from the warranty department to the tech department. I heard nothing. I did a chat. I then received an email stating these fit. Yes I know. But mine did not on the right side. So I contacted customer service again and ask to speak to the tech department. I was told I could not as a matter of policy. They would forward the information. This went on a couple of times. I then went through PayPal. You offered the standard return policy. I am not paying to ship back a defective product. Plus all I asked for was to replace the right side. Plus you know they are not like new. I drilled the boxes and mounted. So your empty offers carry no weight. I have since discarded the cardboard boxes and moved on. I am on my long motorcycle journey, as I told your customer service rep. I left on the 1st. When I get back I will spend the money to have them fixed by a fabricator. I must say I love your canned response. Have a good dayL. D.
Date: 07/03/2023
Plus I sent several photos at the start as asked for!Review fromShane J
Date: 06/19/2023
1 starShane J
Date: 06/19/2023
Follow up on my brake pads I ordered for our atv. Pads had to be shaved down to fit and hole had to be drilled out bigger to fit. Rocky Mountain ATV guaranteed fit (BS). Fast forward 3 + weeks later I get a call from them asking how the product worked (they read the review) I told them the issues I had and they offered me gift card and said they would call me back the next day to discuss amount, still no call back or gift card.Rocky Mountain ATV, Inc.
Date: 06/23/2023
Hello, Thank you for your messaged. We were able to look into this for you and compare the *** brake shoe's from your machine to the Tusk Brake shoes you ordered and they are near identical where the fitment issues you're experiencing shouldn't have happened. We'd love to help you with this fitment issue. If you wouldn't mind sending 2-3 pictures of the current condition of the brake shoes so we can see the modifications you had to make so we can try and get a resolution for you. Please send those pictures to ******************************* and include your order number in the subject line. I have issued you a $20.00 to your email on your account for the inconvenience of not having us follow up with you. If we determine that this is a issue that is a Rocky Mountain mistake or a manufacture mistake, we will be more than happy to offer further compensation at that time. If you have any questions or concerns, please feel free to let us know. We look forward to hearing from you.Review fromJamie D
Date: 06/10/2023
1 starJamie D
Date: 06/10/2023
WORST customer service experience Ive ever had. Completely ruined a surprise gift with their we need to speak to you with an issue with your order so I cancel the first order and now that my husband knows about the gifts he orders them on his account. Order number 1 was stillll not canceled and we are still dealing with this the next day. I have not ordered from them one time that there hasnt been an issue. Still no release of my funds from my bank! DO NOT SHOP HERE!!!!Rocky Mountain ATV, Inc.
Date: 06/12/2023
Hello, Thank you for your message. We sincerely apologize for the inconvenience this may have caused you. After reviewing your order, we were able to determine that certain security measures needed to be taken prior to shipping out your order. These steps are in place for all new customers. I have reviewed both your orders and they have been cancelled. You should be receiving a refund within a few business days. If you have any questions or concerns, please feel free to let ** know. Once again, we sincerely apologize for the inconvenience this may have caused you.Rocky Mountain ATV, Inc.
Date: 06/12/2023
Hello, Thank you for your message. We sincerely apologize for the inconvenience this may have caused you. After reviewing your order, we were able to determine that certain security measures needed to be taken prior to shipping out your order. These steps are in place for all new customers. I have reviewed both your orders and they have been cancelled. You should be receiving a refund within a few business days. If you have any questions or concerns, please feel free to let ** know. Once again, we sincerely apologize for the inconvenience this may have caused you.
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