Reviews

This profile includes reviews for Pura's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pura has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pura

  2100 W Pleasant Grove Blvd Ste 600 Pleasant Grove, UT 84062-3323

• 

  Pura

  815 W 1250 S Orem, UT 84058-5986

• 

  Pura

  729 N 1500 W Orem, UT 84057-2810

Review Details

• Review fromTrish R

  Date: 01/02/2024

  1 star

  Trish R

  Date: 01/02/2024

  SCAM HORRIBLE CS BEWARE. Return the product they will not send my money back.

  Pura

  Date: 01/03/2024

  Hello,We are sorry to hear about your experience, and we understand your frustration regarding your return and refund.In order to assist you further and address your concerns, we would need more information about your specific order and return request. Unfortunately, your message did not provide details about who you are or the order in question.If you could kindly provide us with your order details or any additional information about your situation, we would be more than happy to investigate and help resolve the issue. Our priority is to ensure that our customers have a positive experience with Pura, and we are committed to resolving any problems you may have encountered.Please feel free to share more information or reach out to us at ******************************** with your specific concerns, and our dedicated support team will be ready to assist you.Thank you for choosing Pura, and we look forward to assisting you further.Best regards,

• Review fromElizabeth M

  Date: 12/15/2023

  1 star

  Elizabeth M

  Date: 12/15/2023

  I wish I would have read these reviews prior to ordering from Pura. My shippment never arrived, and there is zero customer service provided from **********************. I am out $$$ and have no recourse. This is very disappointing as I was planning on giving these as presents for the entire family this year. I will never again order from Pura nor recommend this company. Shameful.

  Pura

  Date: 12/18/2023

  Hey *********,Thank you for sharing your feedback, and we apologize for the disappointment you've experienced with your order.We understand that your shipment did not arrive, and we sincerely apologize for any inconvenience this may have caused, especially as you had planned to use the products as presents for your family. Your satisfaction is important to us, and we appreciate your patience.I'm pleased to inform you that we have submitted a replacement package for your order, which was processed yesterday. You should receive this replacement package as soon as possible, and we hope it arrives in perfect condition.If you have any further questions or concerns about your order or need assistance with anything else, please don't hesitate to reach out to us at ********************************* We are here to help and ensure that you have a positive experience with Pura.Thank you for choosing Pura, and we value your feedback as it helps us improve our service.Best regards,

• Review fromMichael A

  Date: 12/14/2023

  1 star

  Michael A

  Date: 12/14/2023

  Can't find anyone to talk to all they have is a tutorial. It says chat but there is no one to chat with

  Pura

  Date: 12/18/2023

  Hey *******,Thank you for reaching out to us, and we apologize for any difficulty you've experienced in trying to get in touch with our support team.We understand that you are looking for assistance, and we want to ensure that you receive the help you need. It seems that you have tried accessing our chat feature, but there was no one available to chat with at the time.We recommend checking the availability of our chat support during our regular business hours, as that's when our team is online to assist you. Additionally, if you have any questions or require assistance, you can always reach out to us via email at ********************************* Our support team will respond to your email and provide the assistance you require.We apologize for any inconvenience this may have caused, and we appreciate your patience as we work to assist you.Thank you for choosing Pura, and we are here to help with any further questions or concerns you may have.Best regards,

• Review fromSher R

  Date: 12/06/2023

  1 star

  Sher R

  Date: 12/06/2023

  Customer support for this company is nonexistent, and they obviously are not empowered to do the right thing- with a customer in mind. I recently found out about this company and their products, and I had purchased an Pura 4 item from a local shop. As I liked the item, I was thrilled when I received an email for 30% off your entire purchase from Pura. I had trouble trying to place the order as the discount was not shown. Tried to reach customer support which was not available on the weekend. They did reply to my message promptly, after the weekend, but gave me a song and dance that the promotion ended Eastern time and I was in Mountain time and they would not honor it. Besides the fact that I’ve never heard of anything so ridiculous in my life, nowhere in the email did it state that depending on what coast you are on, it would be a different time the promotion ended. After writing a second time, I was told they were sorry, but there was nothing they could do. So when you really think about it…over a few dollars for the company, they’ve lost a customer who would’ve shopped and re-ordered through them time and time again. Empowering customer service to do the right thing is most definitely needed at Pura, and looking at some of the other comments it seems like training is a must. Disappointed to say the least and a lost customer who will no longer recommend them to friends!

  Pura

  Date: 12/07/2023

  Hello Sher,Thank you for reaching out to us, and we appreciate your feedback.We understand your frustration with the recent promotion and the challenges you faced when trying to place your order. We apologize for any confusion related to the promotion's timing, and we value your input as it highlights areas where we can improve our communication.Regarding the resolution provided, we understand your disappointment, and we are continually working to enhance our customer support and empower our team to offer effective solutions.We regret to hear that you've decided not to continue shopping with us. We value every customer, and your loyalty is important to us. We hope you might reconsider in the future.If you have any further questions or concerns, please don't hesitate to contact us at ********************************* We are here to assist you, and your satisfaction is a top priority.Thank you for choosing Pura, and your feedback helps us improve our service.Best regards,

• Review fromPam G

  Date: 11/28/2023

  1 star

  Pam G

  Date: 11/28/2023

  If there was a zero star option thats what this company deserves! I did not receive 4 of my 6 shipments. They say they cant do anything for me. They use USPS for shipping. I contacted them twice and am out $100+ . Worst / No customer service!!!! DO NOT BUY FROM THIS RIP OFF COMPANY

  Pura

  Date: 11/30/2023

  Dear ***,Thank you for reaching out to Pura regarding your order concerns. We genuinely regret to hear about the difficulties you've experienced in receiving your orders and extend our sincerest apologies for any inconvenience this may have caused.I understand that you have been in touch with our support team to identify the missing orders. Our team is more than happy to send a replacement for one of the lost orders as a part of our commitment to resolving this issue.Regarding the most recent order marked as delivered, we kindly ask that you contact **** to file a claim. This step is crucial for us to proceed further with a resolution. Once you have filed the claim, please forward the relevant details to us. Our policy requires this measure, and we appreciate your cooperation and understanding in this matter.For any further assistance or if you have any questions during this process, please do not hesitate to contact us at ********************************* Our team is here to support you every step of the way.Thank you for your patience and understanding. We look forward to resolving this matter to your satisfaction.Best regards,

• Review fromMargie S

  Date: 11/15/2023

  4 stars

  Margie S

  Date: 11/15/2023

  I've had no problem with Pura Customer Support. They got back to me the same day with a refund.

  Pura

  Date: 11/17/2023

  Hey ******!Thank you for sharing your positive experience with our customer support team. We're delighted to hear that your issue was resolved promptly and to your satisfaction. At Pura, we're committed to ensuring a smooth and efficient customer service experience.Your feedback is greatly appreciated, as it helps us continue to provide high-quality service. If you have any more questions or need further assistance in the future, please feel free to reach out to us at ********************************* We're always here to help!Thank you for choosing Pura, and we look forward to serving you again.

• Review fromAnna C

  Date: 11/10/2023

  1 star

  Anna C

  Date: 11/10/2023

  My very first order. I spent nearly $800 on fragrance kits for my Christmas gifts. I was very excited to get my Christmas shopping completed. The customer service has not been helpful. The online support system is terrible. They also want you to upload an app to track your shipment, which I started to do but stopped because I didn't want the hassle of this. When I finally got through to someone to check my order status I was happy that it was finally going to be delivered. When it arrived to my great disappointment upon opening the box I found that everything was just tossed into the box. The fragrances were not packaged with the diffusers, fragrances were leaking, boxes were messed up and now I'm finding I need to package them myself. It was simply a pile of mess and huge disappointment. Once again I had to go online to report this. They refused to credit me anything back for the inconvenience of me now having to do their work. I ordered 10 kits and it was a pile of mess in the box. They would only offer to replace two fragrances. Isn't the motto Presentation is 95% of the sale??!! Well this presentation of a very expensive product was very disappointing to say the very least. Especially when they tried to blame it on transit. There was also no packaging material in the shipment to keep the boxes from being tossed all around. I give them a big fat zero for trying to resolve this issue. Pura you need to do better!! I've been in product development for ************************************************************************** this pile of mess. I will never order from them again.

  Pura

  Date: 11/17/2023

  Hey ****,I'm sorry to hear about your experience with your order. It's important to us that our customers receive their products in excellent condition, especially for something as special as Christmas gifts. We appreciate your feedback regarding our customer support system and the packaging of our products. Your input is valuable as we continually strive to improve our service and product quality.Regarding the condition of your order upon arrival, we understand how disappointing this must have been and apologize for the inconvenience caused. While we cannot change the past experience, we are taking your feedback seriously to ensure better service in the future.If you have any further concerns or feedback, please don't hesitate to reach out to us at ********************************* We are committed to learning from our customers' experiences to enhance our services and offerings. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Thank you,

• Review fromSusan C

  Date: 11/01/2023

  1 star

  Susan C

  Date: 11/01/2023

  Customer service is none existent. I’ve cancelled my subscription but they continue to send products and charge my credit card. How can I stop them

  Pura

  Date: 11/17/2023

  Hey *****,I'm sorry to hear about the difficulties you've encountered with canceling your subscription. At Pura, we aim to ensure a straightforward and hassle-free experience for our customers. It seems there has been an issue with processing your cancellation, resulting in continued product shipments and charges.We have taken note of your previous attempts to contact us. To assist you efficiently, we may need some additional information to accurately locate your account and resolve this issue. We would greatly appreciate it if you could respond to our emails with the necessary details.Your satisfaction is our priority, and we are committed to sorting out this matter for you. Please email us again at ********************************* and we will do our utmost to ensure a prompt and satisfactory solution. We apologize for any inconvenience this situation may have caused and thank you for your patience and understanding.

• Review fromChristina K

  Date: 10/23/2023

  1 star

  Christina K

  Date: 10/23/2023

  No customer services help- how is that possible. Especially with an online store????!!! I havent received my order in 3 months and theres no way of contacting someone!

  Pura

  Date: 11/17/2023

  Hey *********,Thank you for reaching out to share your concerns. We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand the frustration and disappointment that comes with such experiences, especially when relying on online shopping.Please be assured that as soon as we were aware that your original shipment was lost in transit, we took immediate action by sending a replacement order. Our aim is always to ensure that our customers receive their products promptly and without hassle.If you have any further questions, or if there's anything else we can do to assist you, please don't hesitate to contact us at ********************************* We are here to help and are committed to ensuring your satisfaction with our service.Your understanding and patience in this matter are greatly appreciated, and we are thankful for the opportunity to serve you. We hope to continue providing you with a positive experience at Pura.Take care,

• Review fromMichele P

  Date: 10/20/2023

  1 star

  Michele P

  Date: 10/20/2023

  Loved the concept, loved the scents, and have 3 diffusers that work. Ive never done a subscription service with them and would advise anyone considering such to avoid their products altogether. There is no customer service! No phone number or even a relevant live chat to address questions on orders or anything. Only bot like answers. Its a real shame, that a company offers an especially unique and useful household product, and with such a large variety of scents, and could be a really popular and even more profitable business than it is if they had ANY communication. Orders are taken online, payments processed, and communication stops thereespecially if they are on back order ( can only suppose this here since theres no communication to know for sure!). I had some prompt fragrance delivery a couple of times, so communication wasnt an issue until my order hasnt delivered for almost 3 months and cant get an answer online. An email apology on delay would be helpful, with options to cancel or revise ones order. I show PayPal pymnt of ****** completed July 30 and today is October 20. No correspondence whatsoever, and all automated responses that dont offer explanations or options to cancel. Unbelievable that a business would conduct themselves this way! And the only responses from them are here on the BBB website! Maybe they grew too big and dont have capability to handle it. Communication or a customer service chat or phone would go very far to help that! A HUGE change needs to happen in their business approach, *************************** methods or provide an easier local alternative to acquiring scents for their diffusers.

  Pura

  Date: 11/17/2023

  Hey *******,Thank you for sharing your thoughts and experiences with our products and service. We are glad to hear that you loved the concept and scents of our diffusers. Your satisfaction with our products is very important to us.We also appreciate your candid feedback regarding our customer service. We understand how crucial effective communication is for a positive customer experience, especially in an online business. We apologize for any frustration and inconvenience caused by the lack of direct communication options and the delay in your order.Your suggestions for improvement, including an email update on order status and more accessible customer support, are valuable to us. We are continuously working to enhance our customer service and communication channels to better serve our customers.If you have any further questions or need assistance, we encourage you to reach out to us at ********************************* We are committed to addressing your concerns and improving your experience with Pura.Thank you once again for your feedback. We take your comments seriously and are dedicated to making the necessary improvements to serve you better in the future.