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Business Profile

Apartments

Alpine Village Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a lease for alpine village August of 2021. I sold my lease December of 2021. I had to pay the apartment complex a moving out early fee and they said if I owed anything they would take it out of my deposit then give me the rest of what I had. Ten months later, October 2022, I got a email saying I owed $52 to the apartment complex. I had already been moved out for ten months now and a new leasing period has already started for 2 months. I called management how I owed this and they said they would call me back and never did. If I had gotten my deposit back and didnt hear anything from the complex for almost a year and randomly they says I owe money. On 12/17/22 I got a call from collections saying Alpine Village sent me there for the charge. Never got an email or text, which they claim they sent, saying I owed money and that if I didnt pay they would send me collections. I called management today, new management is now there, and they apologized and said it says on their record that they send text and email which I did not get. After the call I looked at the ratings of apartment complex and almost every single person has said that they have gotten a random charge, such as I, for thing that didnt make sense to them or that wasnt true.

    Business Response

    Date: 01/03/2023

    Hello *******, 


    We apologize for the inconvenience of the fee that was posted on your account. To summarize the situation, after you moved out your utility bill was posted for the prior month you were living at Alpine Village. We sent text messages, emails, and left you voice mails regarding this matter before you were ever sent to collections. We left your account open for payment over the course of several months in order for you to pay the remaining balance. We understand your frustration and hope this response helps! You can reach out to the collection company and get this resolved with no issue! If you have any questions or concerns, please feel free to contact us. 


    Thank you,


    Alpine Village. 

Alpine Village Property Management, LLC is NOT a BBB Accredited Business.

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