Reviews

This profile includes reviews for Vision Real Estate's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vision Real Estate has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vision Real Estate

  495 N University Ave Ste 200 Provo, UT 84601-8418

• 

  Vision Real Estate

  6975 S Union Park Ave #600 Midvale, UT 84047

• 

  Vision Real Estate

  980 W Center St Unit 100 Provo Provo, UT 84601-4042

Review Details

• Review fromRealtorTombo

  Date: 10/07/2024

  5 stars

  RealtorTombo

  Date: 10/07/2024

  Vision Real Estate went above and beyond helping my sister with special needs find a place to rent in their portfolio that worked for her. I appreciate their managers and admin staff for making the leasing process smooth and quick. And I appreciate the thoroughness of their inspections and diligence in doing repairs when needed.

  Vision Real Estate

  Date: 02/11/2025

  Hello ******, thank you so much for your kind words! Were delighted to hear that our team was able to assist your sister in finding a home that meets her needs. Providing a smooth leasing experience and ensuring our properties are well-maintained is something we take great pride in. We truly appreciate your recognition of our managers and staff, and were grateful for the opportunity to serve you. If theres ever anything we can do in the future, please dont hesitate to reach out!

• Review fromCory S

  Date: 09/23/2024

  1 star

  Cory S

  Date: 09/23/2024

  Vision real estate has discriminated against my roommate and I they are trying to throw us out of our apartment because my partner smokes/vapes. She does not do so within the building or in the complex he goes across the street to do it but they say that he cannot smoke or vape since when does an apartment complex have the authority or right to tell somebody whether or not they can smoke that is not their place and its not right Ive lived in that building for 10 years now and now Im gonna be thrown out because my partner smokes but theres other people that smoke in the complex and have done so for years I understand that they get to determine whether or not somebody lives in their complex whatever but this to me seems like a clear case of discrimination they Didnt even ask or bother to ask if he smoked on the property or if it goes off the property they just immediately issued us a 30 day termination. When I asked the property manager if he could get clarification on that because it seems unfair that if a person goes off the property to smoke why is there any issue?

  Vision Real Estate

  Date: 09/27/2024

  Thank you for sharing your concerns. We genuinely value all feedback, as it helps us improve our community and service.We understand that the situation with your proposed roommate was frustrating. However, our policies regarding smoking and unauthorized occupants are in place to ensure a safe and pleasant environment for all residents. As stated in the lease agreement, smoking is prohibited, and we take any violations seriously to maintain our community standards.When you applied for a roommate, we discovered that he not only smokes, which is against our policy, but also has been living in the unit without authorization. These factors, combined with your past financial history with us, led to the decision to serve a Notice to Vacate. We did not take this action lightly; it was necessary to uphold the integrity of our leasing terms.Regarding your comments about discrimination, I assure you that we are committed to treating all residents and applicants fairly, regardless of their background. Our decisions are based solely on adherence to the lease agreement and community rules.Thank you for your understanding.

• Review fromSheila M

  Date: 05/09/2024

  1 star

  Sheila M

  Date: 05/09/2024

  Okay I'M SO DONE WITH (VISION REAL ESTATE) AND THEM NOT WANTING THE TRUTH OUT! ALSO I HAVE NOTICED THAT THERE'S A TON OF REVIEWS IN JUST THE LAST COUPLE DAYS TO A WEEK OR TWO, THAT I THINK (VISION AND THE APT/PROPERTY MANAGERS) ARE HAVING PEOPLE LEAVE ON HERE TO DO DAMAGE CONTROL! ?? TO MAKE THEMSELVES LOOK GOOD, DON'T LET THEM FOOL YOU FOR A MINUTE! THEY ARE A MONEY ?? HUNGRY COMPANY AND THE COMPLEX, IS STILL IN **** CONDITION, AND THERE ARE COMPLAINTS, THEY JUST SHOVE THOSE TO THE BOTTOM, AND IGNORE! LIKE NO?? DRYERS FOR 7 MONTHS! NO?? MANAGER ON SITE!! THAT'S JUST THE TIP OF THE ICEBERG! I BUT IT WAS A BIG FIGHT TO GET MY DISHWASHER IN BECAUSE STEVE AT VISION.DUSTY FOUGHT TO GET IT FOR ME BECAUSE I'M DISABLED!! AND I HAVE THE RIGHT TO HAVE A WORKING DISHWASHER IT'S PART OF THE APPLIANCES THAT WERE HERE IN WORKING CONDITION. I DID FINALLY GET IT BUT IT TOOK A REAL LONG TIME! NOW VISION GOT[ PREPAID] IN A CONTRACT TO FIX THIS PLACE UP. IT'S ALWAYS A PROBLEM WITH (VISION) WE'VE HAD THE ( POWER) GO OUT A COUPLE TIMES BECAUSE THEY HAD MESSED UP THE ACCOUNTS NOT PAYING OR LATE ON THE BILL, SO WE TOOK OUR ACCOUNT BACK! ALSO WATER BEING TURNED OFF LATE PAYMENTS EXCEPT FOR THE LAST TIME THEY WERE DOING GROUND MAINTENANCE THEY HIT A WATER MAIN. THE LAUNDRY ROOM IS WE HAVEN'T HAD DYERS IN 9 MONTHS SINCE (SEPTEMBER 12TH 2023,) I CAN'T TAKE TO THE NEXT BUILDING TO SEE IF THE DRYERS ARE WORKING THERE'S DOG POOP ?? AND PEE ON THE FLOOR BIG HOLE IN THE CEILING! AND GARBAGE IN FRONT AND BEHIND, PEOPLE VANDALISING! ALSO DRUG DEALERS ACROSS FROM US. PEOPLE COMING AND GOING AT ALL HOURS! AND I HAVE 'KIDS' IT ALWAYS SMELLS LIKE POT,ONE OF THEIR DRUGGIE CUSTOMERS WAS ON THE PHONE AND TALKING TO THEM SO MESSED UP AND KNOCKED ON OUR DOOR! ?? THINKING THEY HAD THE RIGHT DOOR! VISION IS ??NOT ?? DOING THE JOB THEY WERE HIRED FOR RAISING (RENT) HERE FOR AMENITIES!! THAT WE (DON'T) HAVE (NO LAUNDRY!)(NO POOL!) NO LIGHTS ON IN THE HALL, THEY CHARGE US NOW FOR WATER, SEWAGE, TRASH, SNOW REM

  Vision Real Estate

  Date: 05/10/2024

  We have done our best to work with you to resolve some of the concerns that you have had, and you have been hostile towards our Property Managers from the beginning.Vision Real Estate only began managing your property in December of 2023 and we have made significant improvements to the properties already. Your frustrations from 7+ months ago are not something we had any control over, and it's not fair to us to blame us for them. Without Vision having taken over management responsibilities things like the Dryers you mentioned would not have been replaced. We have worked closely with the owners of the property since we took over in December to get those replaced and thanks to our efforts they will be replaced very soon. Other bills that went unpaid for some time is also not We have tried to communicate with you but you have refused to speak to us and been extremelyrude and at times vulgar towards our managers which is unacceptablebehavior. You have also text the managers repeatedly at midnight or 1:00am to complain about non-emergency issues and insult our managers which is also unacceptable and unnecessary behavior. Your managerhas tried 3-4 times to meet and discuss your concerns and try to help resolve some of your feelings of frustration, but you refused to communicate. We have resolved many of your complaints but you continue to be aggressive towards our property managers and it's unfair of you to leave us such harsh reviews after all the time and effort we have put into making your stay a good experience. When you are willing to be civil towards our property managers please reach out to them again if there's anything else we can help you with.Thank you,

• Review fromGreg L

  Date: 04/16/2024

  1 star

  Greg L

  Date: 04/16/2024

  My experience with Vision Real Estate was immensely frustrating and disappointing. From the start, unreturned emails and calls met with only superficial responses pushed me through a convoluted appointment system. Despite concerns of a scam, I reluctantly scheduled a tour, but the earliest available slot was over a week away.On the day of what was supposed to be a guided tour, I was merely sent a code to tour a fully occupied home alonean unsettling and inappropriate arrangement.My issues escalated when, after showing immediate interest and being assured no other applications were pending, I was forced to wait three hours just to receive the application, which I submitted promptly. Communication then ceased. Believing the house was available, we canceled other potential rentals. My follow-up requests for updates were completely ignored, even through their automated system.The final blow came when I was informed that the property was no longer available because someone else had submitted an application nine days before oursa fact never disclosed initially. They falsely claimed my application was incomplete, which I disproved using evidence from their own system. This accusation was also unfairly made against my co-applicant.The lack of professionalism from Vision Real Estate was shocking. Promised callbacks and updates never came, and the scant information was vague and contradictory. Attempts to contact the owner were ignored, indicating that the company's culture of ghosting comes from the top.I was left feeling manipulated and deceived. Vision Real Estate's mishandling of my application showed a serious lack of integrity and transparency. I strongly advise against using their services, as this ordeal highlighted their complete disregard for ethical conduct in real estate, making them utterly untrustworthy and unworthy of any business.

  Vision Real Estate

  Date: 04/17/2024

  ****, thank you for your feedback about the self-showing option and our application process. Please accept our apologies for the misunderstanding regarding the order your application was in. In order to ensure we comply with all Fair Housing laws, we process applications in the order they are received and sign with the first qualified applicant. Sometimes we may miss an application and have to go back to it. We apologize for the confusion and frustration you felt. We have refunded you and your co-applicant's application fees and are confident you will be able to find another property that meets your needs.

• Review fromNathan B

  Date: 02/02/2024

  1 star

  Nathan B

  Date: 02/02/2024

  Place is a joke, maintenance dont know ****, and management just wants your money for the s*** whole apartments provided. Takes forever for anything to get done. And been attacked by another resident dog as they did nothing to help out. Same excuse well look into it thanks

  Vision Real Estate

  Date: 02/07/2024

  Hello ******,We understand your frustration. There are multiple factors at play with regards to the time it's taking for repairs and we've been in communication with you throughout the process. We appreciateyour patience as the process for repairs Thank you for bringing the dog issue to our attention. We have talked with those tenants before about the leash requirements and the issue persisted. Which is why yesterday evening we posted a comply or vacate in response to the recurring incidents. Hopefully this will resolve the issue. If it happens again beforethe comply/vacate takes effect please let us know and file a policereport.We appreciate your patience with this. We will continue to be in communication with you until your issues are resolved.Thank you,

• Review fromHeather S

  Date: 12/11/2023

  1 star

  Heather S

  Date: 12/11/2023

  Company has been in violation of their own lease since April 2023 no one has attempted to maintain two-way communication and continue to charge me and up my rent upon renewal and still reneging on what services that I pay for.And despite my attempts after being in a car accident that I am on a waitlist for rental assistance the lack of communication and being informed just recently that there's been management changes and no one has reached out to let me know I have been addressing structural issues in regards to this property since June of this year and a work order from their own employee was put in for cracks in the wall from violently shaking furnace and air area back in April with absolutely no response or repair

  Vision Real Estate

  Date: 02/11/2025

  We appreciate your feedback, even though some time has passed, and were sorry to hear about your frustrations. Communication and timely maintenance are priorities for us, and since your review, weve worked to improve response times and follow-through on work orders. We understand how important it is to feel heard and supported, especially during difficult circumstances, and we regret that your experience didnt reflect our standards. If youd like to discuss this further, please feel free to reach outwed be happy to assist in any way we can.

• Review fromKELLI F

  Date: 08/02/2022

  1 star

  KELLI F

  Date: 08/02/2022

  Company is terrible. Staff is never available nor do they return phone calls. If there is something that they need from me, suddenly they know how to contact me. Every time I call, I get a receptionist who can never resolve my issue. I hate dealing with this establishment. Prior to 2021 I had an EXCELLENT property manager named *************************. Since he left, the service has been garbage. If I had the means to move, I would. 10/10 do NOT recommend.

  Vision Real Estate

  Date: 02/11/2025

  We sincerely apologize for the delayed response and appreciate you sharing your experience. Were truly sorry to hear that youve felt frustrated with our communication and service. Your concerns are important to us, and we want to assure you that we have worked diligently over the past few years to improve our responsiveness and communication so that our tenants dont find themselves in this situation. Thank you for your feedbackit helps us continue to improve.