Complaints

This profile includes complaints for Caliber Smart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Caliber Smart has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Caliber Smart

  2601 N Canyon Rd Provo, UT 84604-5900

  
• 

  Caliber Smart

  1261 S 820 E Ste 300 American Fork, UT 84003-3875

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a ****** gift card from caliber representative is I switched from direct to ******** Rep told me I would recieve a mailer within 3 week on how to redeem this promotion Never received it. When I called I was told to e mail where rep wrote how to redeem gift card and they would expedite. Never happened. Called again was told I needed a code to get mailer. Never did ******* mention a code, I was told to watch for the mailer with to gift card. Upon looking into this issue I recovered that this has happened to many customers who were told this same as .e and a code was never issued to recieve a mailer. I believe they use a promise of a ****** gift card to reel customers in to switch to ******** I appreciate help with this immoral tactic from this company to retrieve what they promised me upon signing the contract to install ******** Thank you ***********************. Phone ************, E mail *************************

  

  Business Response

  Date: 09/29/2023

  To whom it may concern,

   

  Upon reviewing this customer's complaint we will be sending her a check for $500 to account for the gift card code she never received. Thousands of our customers redeem their gift cards each month and if this individual claims she was misled we want to right her poor experience. We will be sending the check to address we have on file in ******.  

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $500 gift card from dish that I cannot find a buisness to take it as legitimate

  

  Business Response

  Date: 11/01/2023

  To whom it may concern,

   

  We sympathize with the customer's difficulty in using the Gift Card. The complaint, however, is too vague for us to take action on. The issue is not that he did not receive the promised **** gift card. The customer does not state where he is trying to use the **** gift card or whether or not he has activated it. **** gift cards are accepted at most retailers. He may need to attach his zip code to the card. Any issues with using the card will need to be addressed with Dish Network as they are the party which issued the card. We cannot attempt to help the customer activate the card or troubleshoot it as this could lead to potential legal issues regarding financing advice.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Caliber Smart rep came to the house selling Dish TV, he promised a $300.00 gift card if we switched from Direct TV. How ever we have not received the gift card. I have made contact with Caliber about this and was told I had to contact Dish, contacted Dish they said the third party(Caliber) was to provide it. Contacted Dish and was given the run around twice then was told I needed an Approval code, this code was not given to me at the time. At the time of this contact I thought I was dealing with Dish direct and not a third party. Without an approval code or anything else I still have not received the $300.00 promised. As of today 2 months into this contract I still have not received anything.

  

  Business Response

  Date: 09/08/2023

  Better Business Bureau,

   

  We will take responsibility for the poor experience this customer had with our company. We will send the customer a check for the $300 she did not receive. While not all customers receive or qualify for gift card offers, and those who do are required to submit a form through an online portal that is provided, we would prefer not to draw out this customer's lack luster experience. The check will be mailed to the address we have on file. I hope the customer knows that we value them and we want to ensure that any promises made are received in full.

   

   

  Sincerely,

  ******* *****

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were promised a $500 gift card for switching from ********* to Dish, however no flyer was sent for us to redeem the card. I was informed by an HR representative at Caliber that we had to submit a code from the flyer in order to have the gift card redeemed or sent to Dish for redemption. I contacted ***************************** to no avail and Caliber will not reissue the flyer.

  

  Business Response

  Date: 06/23/2023

  To whom it may concern,

  We are so sorry to hear that this customer had such a bad experience with our company. We are sending out a check to the customer in order to make sure they receive the service they were expecting.

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesperson from Caliber Smart came to my home in October 2022 and I switched to DISH TV.I was told at that time I would receive a gift card for either $300.00, $400.00 or $500.00.I have yet, as of today's date received nothing.Dish says there is no "tag" on my account, therefore they don't owe me anything. I contacted the Caliber Smart rep and he said he had contacted dish and they would be sending out card.I called dish customer service again in April 2023 and was told again that the card would come not from them but from Caliber Smart.6 mns and no card and only runaround.

  

  Business Response

  Date: 05/09/2023

  Complaint #********  Peg *****

  Even though we have no record of the customer contacting us ************************ with this issue, we will be sending a check of $300 to the customer at the address that was used to set up the account: *********************************************************************. The check will be posted marked tomorrow, 05/10/2023.

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I struggle to pay my bill since covid. Dish put me on pause . Numerous times I called to pay but rings busy and I'm on hold forever. Service not great! I am disabled and struggling. If I fall off pause I cannot afford their service . I am appalled at what's going on at dish . I called a few days that gentleman assured me my account is safe and not to worry.. this is causing much added stress that I cannot take . I woukd live for them to let me out of contract early because this is several months ths bad service . I have been told one thing then another. I am supposed to be paying pause fee it was supposed to be $5 I have had $16. So upset and disappointed . Like I said a few weeks ago I had to pay $78 due to their agent advised me incorrectly. I hope they get things together . I have been reading several upset customers comments and reviews.In all honesty, I do not feel well and cannot handle this added stress

  

  Business Response

  Date: 03/25/2023

  Hello,

  Thank you for sending this to us, we sympathize with the consumer and their current situation.  This complaint seems to be with Dish, we do not have the ability to adjust Dish's contracts, payment terms, programming, or billing.  I would suggest working with Dish customer service to come to a resolution as Caliber is a separate entity and not in control of levers to help resolve the consumers issues.

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19597048
  
  I am rejecting this response because: I am not able to work with dish ??? Not sure I understand  how dish and caliber are separate? 
  
  Sincerely,
  
  *******************