Reviews
This profile includes reviews for TaxHawk, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 27 Customer Reviews
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Review fromPrimavera F
Date: 02/23/2024
1 starFreetaxusa is a scam for those who elect to receive their refund on a Greendot debit card. Please do not file with them. They are scammers. I have been contacting them for a year. The *** has requested the money back but no resolution has been made yet. ******** cannot tell me where the money went or validate the deposits the *** sent to the accounts that the *** gave me that they went to. The partner banking department at sbtpg.com cannot validate the account I learned the money went to. Greendot customer service representatives tell me they don't see any deposits at all yet I have transcripts that the *** sent the money. I am also seeing that the *** has no protections for this type of fraudulent activity.Review fromTimothy S
Date: 02/16/2024
1 starTimothy S
Date: 02/16/2024
Absolute scammers. I tried to do my taxes through Freetaxusa.com and would not let me move forward without paying for expert help of *****. This company should not be in business.
TaxHawk, Inc.
Date: 02/20/2024
We are always concerned when one of our customers has an experience like this.if you are having trouble removing expert help from your cart our support agents are ready and willing to assist you with the removal of that item.We pride ourself in allowing our customers to file a free federal tax return and charge a nominal fee of ***** for each state and for those that would like help from a tax expert there is that option, but it certainly is not required to file either a federal return or a state return.Review fromTony J
Date: 02/02/2024
1 starNot free - false advertising! I went through the *** free file section, clicked on FreeFileUSA because it says "All States Free" and after entering ALL of my information it says you have to enter your credit card and pay $14.99 for state filing.Review fromBrandy C
Date: 01/28/2024
3 starsBrandy C
Date: 01/28/2024
I completed my return and it was pretty easy but, after I submitted my return, I realized I had not uploaded my W-2s. I had to email them because there is no phone number and I got an email response stating that I needed to click in the link for a response, and it conveniently led me to a dead end where the server was not working properly. This is so frustrating and now my refund will be delayed. There should be a requirement for there to be a phone number to callTaxHawk, Inc.
Date: 01/29/2024
We appreciate the opportunity to ************* your tax return this year.When you e-file your return, the *** does not require you to upload a copy of your **2 to include with the submission. They receive a copy of the **2, and they will match the entries on your e-filed return with the entries on those forms.We aplogize for the dead link and will get that fixed.Review fromTerri E
Date: 04/15/2023
1 starI will NEVER be using Tax Hawk again. I used them to do my 2020 and 2021 taxes and because I had not filed my 2020 taxes I ended up doing my 2020 taxes the same day I did my 2021 taxes. I paid tax hawk for both sets of taxes. Later when I tried again to access my *************************************************** back to my 2021 taxes. I contacted customer support and they were of NO support!!! I will be filing a formal complaint to recover the monies I did pay for my 2021 taxes that I now will have to have redone. BUT, I WILL NEVER USE TAX HAWK AGAIN AND UNLESS YOU LIKE HEADACHES AND ISSUES I WOULDNT RECOMMEND USING TAX HAWK!!Review fromSandy R
Date: 04/12/2023
1 starI went to my State's tax website to find a free solution for filing taxes. One of the options was "FreeTaxUsa Free File Edition" - Free is state TWICE. I clicked the link and it went to their webpage that says "Free Federal and State Filing For anyone with an *** under $46,000"and "If you don't qualify, your Federal return is free and State filing is $14.99"AND "Do you qualify for Free Federal and State?You can file free if...Your Adjusted Gross Income was $46,000 or less in 2022"AND a place to click labeled "Start Your Free Return"Spoiler alert. There is no free return. I entered all the information. The *** was way below $46K and a half hour later when it was time to file, it wouldn't let me proceed unless I paid $14.99. I sent a message to support 3 days ago asking what the deal was and got no response. I'm not sure how this could be any more misleading. What part of "Free Federal and State" don't I understand? The qualifications are clear and I qualify. Only after spending a half hour painstakingly entering all the info do they drop the bomb that "oops, we lied. It's not free"Disgusting.Review fromTheresa G
Date: 04/10/2023
2 starsI use FreeTaxUSA to set up my taxes since the time we got those checks during the pandemic. It is easy to do.I used them for my 2022 taxes. When I got to my state tax area, it asked for ***** to e-file it (keep this in mind). So I put in my card info and continued. Found out as I got to the end, since my fed and state taxes were all zeroes, I couldn't e-file and had to print and mail them in.So I asked to have the ***** returned to me. And was told that "their website charges a fee to prepare your state return. That is, we charge a fee to calculate your tax due/refund and place the correct numbers in the right place on your tax forms. This fee is the same regardless of whether you e-file or mail a paper return. If you wish to print your state forms from our website, you will still be charged the same preparation fee."I want to point out the info in quotes was NEVER placed on the page about paying. ONLY that the charge is to get the form e-filed. I told the *** that it was wrong, especially since they make you pay before you know if you can e-file or not!! This is a pretty scummy thing to do.They did eventually set up to return the *****, reason why I gave 2 instead of 1 star. BE CAREFUL.Review fromJeff M
Date: 04/10/2023
1 starI filed my 2021 Tax with FreeTaxUSA. After receiving email to file my 2022 Return with them, and there TV ads on national networks. I went to their website and signed in with last years user and password. I followed their instructions to order my product as fist step. Their second step requirement was for me to pay **** for a printed copy after the return was finalized. Upon moving to third step that I learned that I had ordered copy of 2021 Return. They deceived me out of ****.Review fromQuita P
Date: 04/08/2023
1 starQuita P
Date: 04/08/2023
I only have bad things to say about this company. I got in touch with *************************, a credit repair specialist. Since I tend to shop about when it comes to filing my Taxes I specifically informed ************************* that I simply wanted to see how much I would receive back in case I chose to go somewhere else. ************************* refused to tell me who the Tax Preparer was. I don't know the name of the person who performed my taxes. As a result, ************************* and her Tax preparer with this company filed my taxes without my knowledge. I asked ***** if she could send me a copy of my Tax paperwork. as I was reviewing my documents it says it was self-prepared meaning that I actually prepared them myself, which is false. She asserted that her assistant has been handling taxes for more than ten years, and she falsely stated that I was a travel nurse on my tax return despite the fact that I have never given her any documentation proving this. After depositing $420 of my tax refund into her account, she blocked me. So I will be pursuing legal action against both ************************* and this organization.TaxHawk, Inc.
Date: 04/10/2023
We are always concerned with someone uses our software to take advantage of tax payers - We are a self preparation tax company and are not associated with any company that repairs credit or files taxes in behalf on another person.If there has been fraudulent or illegal activity we are always willing to comply with federal agencies and subpoena requests.Review fromChiquita P
Date: 04/06/2023
1 starI only have bad things to say about this company. I got in touch with *************************, a credit repair specialist. Since I tend to shop about when it comes to filing my Taxes I specifically informed ************************* that I simply wanted to see how much I would receive back in case I chose to go somewhere else. ************************* refused to tell me who the Tax Preparer was. I don't know the name of the person who performed my taxes. As a result, ************************* and her Tax preparer with this company filed my taxes without my knowledge. I asked ***** if she could send me a copy of my Tax paperwork. as I was reviewing my documents it says it was self-prepared meaning that I actually prepared them myself, which is false. She asserted that her assistant has been handling taxes for more than ten years, and she falsely stated that I was a travel nurse on my tax return despite the fact that I have never given her any documentation proving this. After depositing $420 of my tax refund into her account, she blocked me. So I will be pursuing legal action against both ************************* and this organization.
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