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Business Profile

Sunglasses

Pit Viper, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst company I placed an order for a Christmas gift it never showed up company wouldn’t send another one out rush shipping so it makes it in time but then say company policy to issue store credit I don’t need them if they can’t make it here by Christmas I also looked in all the terms and conditions and NO Where does it state that is there policy this was my sons main gift and they can’t get it to me with a reship before Christmas then I don’t want to shop with you this was all he wanted and I used all my money to purchase them SO NOW he has nothing for CHRISTMAS way to go company I also purchase saved by protection and that was useless

  • Initial Complaint

    Date:07/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On around 6/10/22 I placed a order with www.pitviper.com (order# ******* for $84.53)
    I received my order on 6/21/22 and have since been trying to contact the seller to exchange for a larger size. I have been told they are extremely busy and will get back to me. It is now been over a month and I have not been able to resolve this issue.

    This is the response I get from them....(also by phone and live chat)

    Howdy Pardner,

    You've reached the official inbox of Pit Viper. We are unable to get back to you immediately, but don't worry, we still love you. We are experiencing a very large load of emails right now and our response times are delayed, we will get back to you as soon as we can. We service from the bottom up, so sending more emails unfortunately won't make us respond sooner.

    We are 4-5 business days behind on shipping orders due to MASSIVE LOADS from the sale. It came at once and we just couldn't handle it all. We are sorry. Once your order ships you'll receive a shipping confirmation email with tracking info.

    We are available 69 hours a week: Monday through Friday from 8 AM to 7 PM Mountain Time, also known as 10 AM to 9 PM Eastern Time or 7 AM to 6 PM Pacific Time. I will not acknowledge Central Time, nobody cares.

    If you need to contact us about something urgent please get in touch using the Live Chat on our website.

    Still can't find the answer to your question? Check out our FAQ page for some answers in the meantime: https://www.pitviper.com/pages/f-a-c-k

    Thank you for understanding,


    Pit Viper Servicers



    On Tuesday, July 12, 2022 at 5:19 PM, wrote:
    I need to return my order. The glasses are way to small.
    Order # *******

    I will call my financial institute and dispute the sale hoping it will get a response from the seller.

    Please advise,*****

Pit Viper, LLC is NOT a BBB Accredited Business.

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