Complaints

This profile includes complaints for Mountain West Anesthesia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Mountain West Anesthesia

  PO Box 3570 Salt Lake City, UT 84110-3570

• 

  Mountain West Anesthesia

  2975 W Executive Pkwy Ste 146 Lehi, UT 84043-9699

• 

  Mountain West Anesthesia

  150 W Civic Center Dr Ste 200 Suite 200 Sandy, UT 84070-4284

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffered a knee injury at work in February of 2024. I saw a doctor with Intermountain Workmed, who then referred me to physical therapy with the same hospital group. After I completed the standard physical therapy sessions, I was sent to imaging for an MRI, ordered by the doctor, after which he referred me to a Orthopedic surgeon, same group: Intermountain. All of these services were paid with Workman's Comp.
  With the procedure at the hospital, I received light anesthesia from a doctor with Mountain West. He was wonderful, the company he works for, not so much.
  All the paperwork filled out, all the other moving parts, and not one issue with billing EXCEPT for the folks at Mountain West Anesthesia. They started billing me a few months after the procedure. I contacted them right away and cleared up the matter, so I thought. This cycle kept repeating: they bill, I call, I give what information I have, I repeat and repeat that this is worker's comp, they say "Oh yes, we'll not contact you again. It's all sorted now.", I sigh with relief, only to have them repeat the cycle a couple of weeks, or a month or two later.
  I am at a loss. I am tired of dealing with this seemingly never-ending issue that shouldn't have existed in the first place.

  Business Response

  Date: 05/27/2025

  This has been paid in full by Utah Business Insurance.  So sorry about the statement sent out in error in between billing the claim and the posting of their payment.  There is a zero balance as of 5/06/2025 after adjusting/discounting to the amount that was paid.  Thank you.

  Customer Answer

  Date: 05/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full Refund of company overdraw.

  Business Response

  Date: 05/27/2025

  Regarding account #********.  A refund check (#******) has been printed for $287.09 and if not already received, should be received shortly.  Sorry for the inconvenience.  Thank you 
  

  Customer Answer

  Date: 05/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They double dipped out of my bank checking account twice for the amount of $289.00. And the refund check I received from them for the double dip was only for the amount of $287.09. They still owe me an additional $1.91 and need to provide payment for this amount now. I want all the double dipped money they took out of my bank checking account now and will not wait another 60 - 90 day I have already waited that time. Do they want me to take them to court for this amount, I will but it will cost them more. Nobody steals from me and gets away with it no matter how small.
  
  
  
  Sincerely
  
  ***** ********

  Business Response

  Date: 05/29/2025

  A refund
  has been mailed for the $1.91 interest charge that was added to the account on
  3/24/2025.  We apologize for the inconvenience this has caused you.  Thank you for allowing our physicians the opportunity to provide services.
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband had surgery at ***************************************** and they contract their anesthesiology to Mountain West Anesthesiology. We were not given the option of who to work with but merely happened into their services. The date of service was 12/15/21 and we did not recieve a bill until February 2024. They sent one bill and did not contact us again until we got a call from a collections agency. I handle all of the families insurance and took care of all of the billing during my husbands accident and recovery and they refuse to work with me directly. I do not believe they are allowed to seek payment on a service after 3 years from the service has been rendered.

  Business Response

  Date: 12/05/2024

  So sorry for the confusion.  In reviewing the billing records, it appears that your complaint is really with your two insurance companies. Dealing with one insurance for payment is complicated but having a primary and a secondary insurance, makes things extremely difficult.  ***************** originally paid in full in February *************************************** September 2022.  CIGNA was billed, they paid in January of ********************************************************** October of 2023. ***** then repaid in February of 2024 and then **************** repaid in April of 2024 (both leaving a deductible/copay noted as patient responsibility). Statements were not sent out until April of 2024 when the final payment from ***************** was processed.  The delay could not be helped while the insurances were continuing to process.

  This has been cancelled with the collection agency to allow time for you to work with your insurances and/or confirm patient responsibility of copays or deductible amounts. Thank you.

• Initial Complaint

  Date:09/18/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't just want my bill corrected. Mountain West needs to change their business practices to comply with the law and stop putting patients under legal duress for procedures scheduled in advance.
  
  Scheduled procedure at a Utah surgery center in network with my insurance weeks in advance. The billing department assured me all services would be in network. As I was being wheeled into the operating room, minutes before going under, the anesthesiologist gave me a paper to sign. The contract stated that I am responsible for the bill regardless of insurance, without any indication how much the anesthesiologist would cost nor commitment that they would file with my insurance. Basically, a blank check for a standard procedure that this company does dozens of times every day. I added a note to the contract stating that all services must be billed in network with my insurance as stated by the facility, regardless of provider, or I would not be responsible for payment.
  
  This company literally has my life in their hands and is asking me to sign a bad contract minutes before going under. Duress. If I refuse to sign, how might that impact the life/death services provided?
  
  A couple weeks later I received a bill from Mountain West Anesthesia for the full $1,782.00, even though I have met my insurance out of pocket max. Mountain West never filed with my insurance.
  
  I immediately filled out their appeal/insurance form and mailed it in, same day.
  
  2 weeks later they called to collect. I explained above, and they immediately found my insurance mail in form and said they would send it to the insurance.
  
  A few weeks later I received a follow up bill, full amount again, demanding payment, with no insurance information.
  
  Utah has a No Surprises Act that makes this practice illegal:
  
  ***************************************************************************************************************************************************.
  
  Mountain West Anesthesia is willfully violating this Act.

  Business Response

  Date: 09/23/2024

  For some reason our billing office did not receive insurance information from the facility at the time of service, however, Educators Mutual was billed once that information was sent in.  Educators has now processed and there is a zero balance on the account.  So sorry about the inconvenience and the second statement that overlapped updating the account.

  Thank you

  Customer Answer

  Date: 09/23/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22305681, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Michael Cutler

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owed $25.78. This payment was withdrawn from my account 2 additional times

  Business Response

  Date: 07/22/2024

  We do understand frustrations with all the information related to your services as billing for medical services is extremely complex.  It does look like there was already a response on 7/11/2024 to this issue in the customer review created on 7/10/2024.  The amount remaining is still over $400 as there are multiple services provided from April and May of 2024 (from the balances due after ******** processed your claims).  We did not withdraw any additional amount, the payments were created by you and have been applied to the $25.78 balance from 5/04/2024 as well as the balance from 4/13/2024 date of service.  (You visited the patient payment portal multiple times on 07/01/2024-trying to pay with 2 different credit cards both of which declined. Then a payment was made by you as an ACH check. There was then another portal visit by you the same day trying one of the credit cards again, but it still declined, and then another ACH check payment was processed by you.) No one has spoken with you on the phone to run a payment.

  We are so sorry, but since this was not an issue created on this end, you will need to work with your bank if you feel a payment was processed erroneously.

  Thank you
  
  

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Business not tracking my transactions, Not communicating with me wen they say ************* me. I accidentally used my bank card instead of my HSA Health Equity. Mountain West Anesthesia needed my Bank transactions, I did get my original payment refunded to my bank on Feb 13 2023, then I used my HSA card to make the actual payment off ******, And M.W.A is calming it says denied and I have all the proof of transactions which I have emailed to **************************** also I emailed proof of transactions to Bonneville Collections ********************** Thank you ****** for your help over the phone and to The BBB to get this resolved.

  Business Response

  Date: 07/31/2023

  Originally the patient attempted a payment on February 4th but it never actually went through the bank, however it was refunded on February 10th when it should not have (because it never actually went through the bank).  Then the patient did make a payment on February 14th that did go through.  Patient still owes the amount refunded (there is only proof of one transaction/payment going through the bank). Thank you