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Business Profile

Archery Equipment

Hoyt Archery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Archery Equipment.

Complaints

This profile includes complaints for Hoyt Archery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hoyt Archery, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new ********************* xt from a **** dealer in ************* on may 20th 2022. I started having problems with the new bow within 2 weeks of owning it. the bow was tearing the strings on the top and bottom cam where they meet and destroyed the serving. I brought the bow back to dealer who had to order new strings for it. 2 weeks later strings came in and were replaced and again within 2 weeks of replacing the same problem happened. i called dealer who called **** they sent out new cams and strings which took about 2 weeks. when dealer went to replace new cams and string he noticed a lot of cam lean an realized parts wouldn't fix problem. he notified **** who had him send bow back to them. got bow back 2 weeks later and seemed to be better but after shooting it for awhile same problem happened again. notified dealer again of same problem he contacted **** who wanted bow sent back again. the bow was sent back out nov.28th 2022 which is almost 6 weeks now i contacted my dealer and he hasn't heard any info from ****. I have tried to contact **** but they won't talk to a customer or respond to email only a dealer. i have been to my dealer 6 times now so far which is an hour and a half round trip for a total of nine hours of just travel time. it'll be 7 times if they ever send bow back. this bow has been defective from the day i purchased it and should have been replaced. the bow was $800,**** stabilizer $110 and quiver was $65 plus tax. after spending all that money on their products i'm just getting the run around and feel like i was totally ripped off. i've had more down time with this bow than i've been able to shoot it

      Business Response

      Date: 01/06/2023

      We sincerely apologize this bow did not perform as expected upon purchasing it and that the initial attempts to fix the bow did not result in improved performance.  We received this bow back for the last time on 12/8/2022 and sent out a replacement bow to the dealer on 12/21/22.  It arrived at the dealer on 12/29/22.  Please contact the dealer to arrange pick up of your replacement.  We apologize for the inconveniences this has caused you and appreciate you shooting ****.

    • Initial Complaint

      Date:10/04/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

       

      How can you guys claim you didn't know what quiver I had when my dealer and I were told that ****** was discontinued. How did you not know what quiver but knew it was discontinued. You guys can come out trying to deflect from the truth but the truth is you knew what quiver was on the bow. You refused to try and call me or the dealer back and you refused to answer my instagram messages and the other 10 plus times I called. It took a message from bbb for you guys to do the right thing if I wouldve never got bbb involved I would've never got my replacement quiver even though you had notes on this not being resolved. This message acts like you guys were just waiting to send me a quiver but you never reached back to my dealer or me. You told him every time he called  we dont have that quiver its discontiued. The accountability on your companies part is a disgrace. You guys **** at communicating and pulling through when I ordered my bow I was told it would be 8 to 12 weeks *** and didnt receive for a 22+ plus weeks later and instead of doing right by your customers and waiting a year to release a new bow you released one 3 months after I received mine. 

      w I'm out 150+ dollars and in the market for something that should've been replaced by the manufacturer.

      Business Response

      Date: 10/11/2022

      We spoke with the customer last fall when this issue first occurred.  Since we do not deal direct to consumer he was instructed to see his local retailer and work through them to get this resolved.  As instructed the consumer went to the local retailer and they reached out to us about the scenario.  We let them know we would see what options we had available to take care of the situation, but they didn't have any information on what quiver the consumer had.  Once they received that information from the consumer they would call us and we'd figure out a solution.  We don't have any record of the consumer or dealer reaching back to us until about a week.  We will be reaching out to consumer.

    Hoyt Archery, Inc. is NOT a BBB Accredited Business.

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