Reviews

This profile includes reviews for Hoyt Archery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hoyt Archery, Inc.

  593 Wright Brothers Dr Salt Lake City, UT 84116-2847

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  Hoyt Archery, Inc.

  543 Neil Armstrong Rd Salt Lake City, UT 84116-2887

Review Details

• Review fromJ. F.

  Date: 04/10/2025

  1 star

  J. F.

  Date: 04/10/2025

  The level of customer service I received is shocking. I sent my Ventum 33 pro in on a warranty claim. They wouldnt let my warranty approved shop fix it, they said they have to see it. It sat with them collecting dust for nearly 5 months before they even looked at it. The original timeline I was told was 4-6 weeks. (Most other bow manufacturers have an average turn around of 3-4 weeks). When they finally sent it back, they had put it together wrong. It almost derailed which could have caused serious injury. That was 2 months ago now (7 months total). There is still no plan on how they will fix this. I spent nearly $2000 on this bow which is a lot of money to me. ***** *****, a manager at ****, made it clear to me that its not a lot of money to him when compared to his $4000 rims for his pedal bike and said I need to be patient. Ive missed a whole hunting season.

  Hoyt Archery, Inc.

  Date: 04/11/2025

  We sincerely apologize for the warranty delays we were experiencing during that timeframe. Our records indicate the ** was created on 10/17/2024 and closed on 12/12/2024. With in transit times internationally to us after ** creation and from us we understand it added even more delays to you receiving the bow back. As we've explained to you both written and verbally, issues or concerns with international warranty claims go from a retailer back to the international distributor who works with their internal **** contact to address any issues. We hadn't heard of any issues with your warranty until you reached out to us directly. After hearing from you we reached out to our international distributor to investigate and the information they received from your retailer is you no longer own the bow, and they gave you a new one. We are more than happy to address any concerns with the bow if the retailer who owns it now believes there is an issue with it.

  J. F.

  Date: 04/15/2025

  You guys are lying. I never traded the bow in. No one gave me a new one. I know the people who work at my shop well. No one would have told **** that because it is simply not true. The bow is currently sitting at the shop because you sent it to me in a condition that could cause serious injury if its used. It needs to be repaired. As we discussed both written and verbally multiple time over the past month, No trades happened. I am the owner of an incredibly expensive **** Ventum pro 33 paperweight.

• Review fromClayton C

  Date: 11/14/2023

  1 star

  Clayton C

  Date: 11/14/2023

  Worst customer service experience I have ever had. Couldnt get ahold of them for several days then finally decided to comment on their Instagram since they were active and responding to people only to be reported as a spam account and prevented from commenting on anything. Had a new ventum pro blow a cam out and derail at 60 shots. I know thats not necessarily something that they should warranty seeing as they cant prove it wasnt abuse on my part but I was completely blown off when I talked to Skyler at customer service. Honestly all I wanted was a genuine explanation and conversation about what happened. Maybe a string warranty so I didnt have to buy that. I honestly feel like a sucker who fell for a trap just to get my money. All faith is lost in their company and Ill be buying a ******* and never looking back. Im easy to please but I cant tolerate being treated like an idiot.

  Hoyt Archery, Inc.

  Date: 11/17/2023

  We apologize to hear that you had a less than satisfactory experience with us. We have very short wait times through our consumer call queue and take calls Monday-Friday 8am-4pm MST. As a manufacturer and wholesaler all warranty claims need to go through local Genuine **** Retailers. We understand having to go to a retail location can be an inconvenience as opposed to a phone call, however, it is the quickest way to get the bow into the hands of a professional where it can be assessed. We appreciate you reaching out and letting us know of your experience. We take all feedback seriously and use it to continually improve our service. We would encourage you to take your bow to a Genuine **** Retailer where it can be assessed to determine what actions are needed for repair.