Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is failing to recognize and honor my wife's program requirements for the ***** program. I wouldn't have believed that it would come to this but apparently the school is saying that since my wife didn't sign an MOU at the beginning of the program, they are now requiring her to complete all of the licensure requirements for the program even though she is already fully licensed in the *******************.She was told during enrollment that since the program is not recognized in CA for licensure and that as she already carried a clear credential for ELL in CA, she wouldn't need to do any of the credentialing requirements. Apparently something changed in August last year while she was mid program and now that she is about to finish the program with little time left to finish the program without needing an additional semester, they are telling her that it is somehow her fault that she didn't sign an MOU during her enrollment process.How was she supposed to know that she was supposed to sign an MOU if the employee didn't tell her? Wouldn't that fall on the *** staff to have her complete that task? I was sitting in the room when she was on the phone and the credentialing specialist told her that she wouldn't need to complete those requirements.Beyond that the school appears to not even be following their own written policies regarding using her existing certificate of clearance issued from the *********** and are arbitrarily and against their own written policy requiring her to submit to their clearance process. How can a school just lie to people, change requirements, than blame them for the situation.And yes a formal complaint was filed with the school regarding the matter in which she was denied any assistance. The official response was that it was her fault, while the investigator ignored the clear policy violation.

  Business Response

  Date: 03/04/2024

  The Family Educational Rights and Privacy Act (FERPA) prevents *** from discussing details like this in this public forum. We urge the actual student to contact *** directly at ****************** and we will be happy to look into this issue. The complainant in this BBB complaint is apparently not a *** student.

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21375594
  
  I am rejecting this response because:

  The basis for this complaint is not protected information under FERPA. A complaint was already filed with ****************** and *** has not assisted or attempted to remedy the situation. In fact the initial response officially denied her assistance. Upon her response pointing out that it failed to respond to it's own policy failure, it has since constantly had my wife contacting different individuals within the organization telling her that they can not assist her. Why can't the school follow it's own written policy? I am paying for her school and she is using a benefit derived from my military service to attend your school, so I ******** to this situation.
  
  *********************

  Business Response

  Date: 03/11/2024

  The student has been given a final decision and instructions concerning how to appeal that decision. The student has not appealed that decision. *** will not further discuss this student's complaint in this public forum. Nor will *** violate FERPA law by discussing the student's academic records with any third party, which includes the husband.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21375594
  
  I am rejecting this response because:
  

  Your organizations behavior in this instance is not protected by FERPA which is to protect "student" information, not an organizations bad behavior. Your organizations failure to respond to it's apparent inability to follow it's own written policies, is not covered by FERPA. Since you have identified the issue and individual involved, your organization is welcome to reach out to my wife at any time to actually resolve the issue. However, up to this point your staff have consistently sent her on wild goose chases to attempt to resolve the issue herself while refusing to assist her. Including responses from staff such as advising her that the issue is not in their knowledge area, giving her contact information for employees who no longer work for ***, or simply failing to respond to her request for assistance. She has participated in good faith to remedy the situation over and over again over the last couple of months. It is your organization which has failed to actually respond to her complaint and explain why it is not following it's own written policy on multiple occasions. She is now requesting an appeal to the complaint decision as this is the last step in the process before releasing all of the communications regarding this matter in formal complaints to your accrediting bodies, the US department of ********** and the US department of ******* Affairs. While your organization appears to not want to follow its own policy she has been attempting to follow your policies in good faith. Up to this point I feel this process is ultimately unfair and I find it disturbing that your organization behaves in this manner with regards to your students.
  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************************** I. I don't have a contract with WESTERN GOVERNORS UNIVERSITY, they did not provide me with original contract as requested.

  Business Response

  Date: 02/20/2024

  This complainant enrolled in courses at *** and accepted financial responsibility for tuition at that time. The Family Educational Rights and Privacy Act (FERPA) prevents *** from discussing any further details in this public forum. If the complainant feels that there has been an error, they may read the Student Complaint and Grievance Policy at this URL: *****************************************************************************************************, and file a formal complaint, which will be handled internally.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From last year till now I tried to admit in *** but *** is playing game with me. They are fraud University and there one representative name ************************* did fraud with me. He said that I Order new transcript to him so he can see my transcript and informed me that how much credits *** can transfer from my current transcript. But there is another University I want to remove from my transcript so I give my transcript to *** some other departments to do this and after some days they remove that University and sent me email that they completed there work.But this fraud ************************* sent me email this new year of 2024 that he was not available now to talked with me because he was going somewhere so I talked with other person name *********************** he can help me. And I made an appointment with *********************** like he is VIP man and to talked with him we want to make an appointment. I saw one calendar where there are many dates where it shows that he was not available as he was available next month or bi-weekly etc. So I chosen one date and make an appointment with that VIP man not *** representative. But for some reason I was unable to talked with him in phone but he didn't email me also. I talked with ******** in emal and he gave me ******* email to talked with him. But I sent many emails to him about my transcript result but he didn't reply me. Its been 1 month and more completed but that *********************** didn't reply me about the result of my transcript. I warned him also but he didn't reply me. So I am complaining BBB that this *** is fraud University who stole peoples official transcript by saying that you can Order your transcript from Pachment and after that we can evaluate your transcript and tell you that how much credits we can give you to join ***.Thank You,**********

  Business Response

  Date: 02/13/2024

  *** enrolls approximately ****** new students each month. The most time-consuming part of the enrollment process is the evaluation of transcripts for transfer credit, especially when an applicant requests to have certain transcripts excluded. This complainant's enrollment process is still proceeding. The *** enrollment counselor left a message for the complainant on February 5th, to schedule a phone conference and we are still waiting to hear from them. 

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21284764
  
  I am rejecting this response because: As I said this is fraud University they said they called me and left me message on this Feb 05 but he forget there message that what ****************** said in the message that he receive my couple of emails and he is blind I think because after saying that after receiving my emails he not sure exactly what my huh, regards going to the BBB scoring and all. In emails I talk about my points and more and he don't know why I sent him emails and to BBB *** written that they have ****** students and they called me one time only for this matter. I am talking about this matter from last year and *** said that they called me 1 time. So you see BBB what type of fraud University is this *** and there representatives ******* or ***** who take new transcript from peoples and didn't informed them that how much credits they can give to them from there transcript.
  
  Sincerely,
  
  **********

  Customer Answer

  Date: 02/14/2024

  Dear BBB,

  Have you not seen that I reply that Company response that I won't accept there comments and I want from that Company about my Credits that how much Credits they are going to give me from my transcript because as I said there representatives doing there business with other peoples. They said me to Order my transcript from Parchment so after evaluate my transcript they can tell me that how much credits they can give me from my transcript but they didn't told me anything and didn't reply back.

  So I sent many emails to them but as thief or scammer takes peoples items from them by doing fraud they also taken my transcript from me by lying to me that they can tell me that how much credits they can give me after seeing my transcript but they didn't. So I reported *** name to BBB that they are fraud University who won't do better business and lie to peoples that they can show or send there transcript to them so they can informed them that how much credits they can give to them.

  Thank You,

  **********

  Business Response

  Date: 02/26/2024

  *** has experienced many communication challenges in the process of trying to enroll this individual. We apologize for the inconvenience and look forward to finishing the process. We last reached out to this individual on February 5th and are awaiting their response.

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21284764
  
  I am rejecting this response because:
  
  Sincerely,
  
  **********

  Customer Answer

  Date: 02/28/2024

  This is a fraud University. They said that *** tried to process and tried to enroll me many times. Can BBB request from *** how they tried to enroll me many times and when they tried to enroll me how they tried to enroll me. This is a fraud University. From last year I was talking with this University admission representatives but he didn't helped me. He only said to do that and that and after that he was gone on vacation and said that I talked with other admission guy about my admission and transcript. I only request *** that how much credits they can transfer from my transcript to there and for that they said to do that and to send them new transcript also. I spend $ 10 for them to Order new transcript from Parchment and they got new transcript and the credit department sent me email that they evaluate my transcript.

  But after that *** admission representatives didn't give me any decision that how much credits they are giving to me. I sent many emails to them but they didn't reply back and says to BBB they they tried to enroll me only on Feb 05. Can BBB request *** all information how they tried to enroll me. And this is not a good University like other Universities because from 86 credits this fraud University tried to give me only 10 or 16 credits. So this is Poor or really very bad or fraud University or lie not to me to BBB also that they tried to enroll me.

  Thank You,

  **********

  Business Response

  Date: 02/29/2024

  This complainant has not responded to outreach from *** to discuss their enrollment. This continued diatribe on BBB is very unprofessional and does not indicate a good fit for a *** student.

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21284764
  
  I am rejecting this response because: I already said to BBB that this *** is fraud University. They said that I didn't discussed about my enrollment. I request BBB can they asked *** that when they request from me to discuss the enrollment and when I didn't respond to them and why I am not professional fit for *** because *** name was in Guiness book of world record that all other Universities giving me some average credits of between 50 from 86.5 credits but this fraud University giving only 10 credits from 86.5 credits as like they teaches very important subjects they have VIP professors or 20 or 30 years experience professors.

  If BBB see in there system themselves they can see how many students complaint about them that how fraud University is this and they never come back in this University. I request BBB to asked this University that when they contact me on which month or date they contact me to discuss about the enrollment so I can confirm that they are telling BBB true or they show some proof also to BBB that they are telling true to BBB. After them I can show some proof to BBB but first this fraud University want to show some proof that they are innocent because they said that they tried to discussed with me for the enrollment but I am not a good fit for them as ***.
  
  Sincerely,
  
  **********

  Business Response

  Date: 03/01/2024

  *** is still waiting for this complainant to respond to our request for communication from February 2nd. If they do not want to talk to us, what do they want?

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked as a subject matter expert (SME) for *** for development of a short course. The work and contract during has ended several weeks ago and it has been an extremely lengthy process to get paid, with multiple registrations, phone calls and emails. I have sent them my updated direct deposit info multiple times and I am still awaiting payment. Many do not respond to email and there seems to be no sense of urgency, despite that I had made myself immediately available as a SME to help support the course when asked.

  Business Response

  Date: 02/09/2024

  *** sent this payment twice and it was returned twice. Apparently we did not have the individual's current account information. We now have that and the payment is being sent again this week.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my term at Western Governors University I have encountered multiple challenges that have left me extremely frustrated, leading me to file a formal complaint. I initially enrolled to begin my term on August 1st, 2023. In communicating with my program mentor, I have experienced a lot of confusion. I have been working to complete the required material for my MAT: Elementary Education and begin my PCE and DT requirements. My program mentor has struggled to provide definite answers regarding time sensitive requirements to propel me forward within the program. I have been directed to contact the program's Clinical Field Experience Facilitator with time sensitive questions on a handful of occasions. Unfortunately, this faculty member has stated that she rarely has the capacity to take phone calls and prefers to communicate via email. Between my Program Mentor, Clinical Field Experience Facilitator, and the overall University operations, I have lost valuable time and money during this process. I have received some helpful guidance from my Program Mentor; however, I continue to backtrack as a result of miscommunication and misinformation. My work ethic should not be a question in this scenario, as my transcripts reveal that I have completed over half of the program within a 5-month span. I had originally planned to finish the program requirements within two terms, but due to the academic calendar year, (a large factor in PCE/DT requirements) and faculty members unable to provide definite answers, I will likely need a total of 3 terms and $4,000 extra in tuition expenses. My experience with PCE and DT requirements at Western Governors has been extremely discouraging. As a result of the lack of communication and organization that I have experienced, I would likely not recommend Western Governors University to peers seeking their MAT.

  Business Response

  Date: 01/03/2024

  WGU's elementary education masters program is extensive and includes two field experience placement requirements, which can be demanding. When WGU experiences a slow-down in placement timing, we typically resolve those issues to students' satisfaction through our internal formal complaint process, which is designed to protect student academic information, a federal requirement. Students who take advantage of WGU's ability to accelerate quickly through courses because of previous knowledge and experience typically find that the field experience process is difficult to accelerate, which is frustrating. WGU commits to reach out to this student through our internal formal complaint process and resolve the student's concern to the best of our ability. Our MAT students typically finish their programs faster than the national average of 24 months and 97% of our graduates recommend WGU to their friends and co-workers. Over 50% of our students were referred by a friend. 

• Initial Complaint

  Date:12/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a former student at WGU who had to leave their Secondary Education in the English ( With Licensure) program due to family matters on the last course (student teaching). I contacted WGU on steps to take for readmission to finish my degree ( I invested money into the degree and should finish it), I was told I was readmitted, had a conversation with a readmission counselor, etc., months later, I got an email that I had to contact classroom support, by email, or I would not be readmitted ( this was after I was told I was readmitted). I received classroom support numerous times by email and have not received a response or a phone call; this has been ongoing for multiple months. Students invest $$$ into their education; sometimes life happens, and we must step back and then back in. But to be ghosted by an educational institution is disgusting; additionally, if I were to get the program at another institution due to WGU's format, I would have to start over, which would cost me even more $$$. WGU should respond to students with decorum, not ghost students. STUDENTS BEWARE: WGU IS GREAT UNTIL LIFE HAPPENS, AND IF IT DOES, PRAY THAT YOU WILL BE FORTUNATE ENOUGH TO GET A RESPONSE. I WILL LOOK AT ALL MY OPTIONS OF FILING WITH BBB, DEPT OF ED, NELNET, ETC.,

  Business Response

  Date: 12/26/2023

  The Family Educational Rights and Privacy Act (FERPA) prevents WGU from responding with any details concerning this student's academic history. This complaint is premature, as the student has, at the same time, engaged with WGU's internal formal complaints process, which is the appropriate venue for this complaint.

  Customer Answer

  Date: 12/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: WGU has attempted to hide behind FERPA with not only my complaint but the complaints of others. If authorization is given, FERPA allows the release of information, which I am willing to sign and enable WGU to release all documents to the BBB. After my complaint, I was quickly contacted by WGU (which I appreciate). However, it went downhill from there to the point that I was asked to write a personal reflection on how I can improve my professionalism because the excuse of my DYING at the time in the hospital was not good enough for them. This institution is so concerned with Federal Law, but it is okay to retaliate to complaints through bullying and intimidation, which violate federal discrimination laws. I have reached out to their internal team but will like the BBB to take appropriate action. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 01/05/2024

  WGU will continue to pursue the appropriate resolution to this students concerns through our internal formal complaint process.

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped out of classes since January and every month I still get charged 83 dollars not even when i was going to attend was i to pay that

  Business Response

  Date: 12/19/2023

  The Family Educational Rights and Privacy Act (FERPA) prevents *** from discussing financial details of a student's account in this public space. Complainant is advised to email ****************** for assistance.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My semester concluded 11/30/2023. Previous to that, I submitted D403 Task 3 and had it returned to me for revisions on 11/27. The revisions it needed were very minimal. I added a few sentences and resubmitted later that same day (11/27). I notified my employer that my tuition reimbursement request would be delayed as I was waiting for the task to be reviewed. When I hadnt heard back by 12/5, I reached out to assessment services and my program mentor to explain that I did in fact resubmit the task and the error didnt occur on my end. I received an email from *** stating that I did not resubmit task 3, but they are simply wrong. Since the error is on their end, I think they should allow me to submit the task again.

  Business Response

  Date: 12/06/2023

  The Family Educational Rights and Privacy Act (FERPA) prevents *** from discussing details of this complaint in this public forum. An internal complaint will be initiated on behalf of the student and the concerns will be resolved through that internal process.

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WGUs *********************** has struggled to accurately handle my financial aid two terms in a row. Last term, (which began in June), they told me Id be fully covered by *****s. A couple weeks into the term when it was too late to opt out, they told me I was no longer eligible for financial aid and needed to do a SAP Appeal. When I pointed out that this was an error and that I was eligible, they agreed I was correct and said theyd reprocess everything. Months later in October, they started sending me threats that Id be dropped soon for non-payment, and then they sent me a financial aid recalculation that again said I wasnt eligible for certain *****s. When I called ********* Services, they told me that the deadline for them to submit ***** requests is the end of June, and due to their mistake at the beginning of the term, I might not be able to get *****s after all. So it was entirely my problem that theyd failed to do their job of submitting ***** requests, and they did not care if that meant I got a bill for thousands of dollars. They encouraged me to take a loan instead while they tried to figure it out, so I did. After an exhausting amount of work on my part - when I should have been focused on my studies rather than extensively researching the US laws surrounding post-secondary financial aid - they figured it out. The ***** was issued. The loan never was, even though Id signed up for it.Yesterday, I started a new term, and it was supposed to mostly be covered by *****s again. This morning (a weekend, when the financial services **** is closed) I received a letter saying I was no longer eligible for financial aid and need to do a SAP Appeal. Why does this keep happening? I cant bear to spend another year with *** allowing me to undertake a new, expensive term then rip the rug out from under me for no reason when its too late to back out. I have finished all my classes on time. Please stop doing this to me.

  Business Response

  Date: 12/13/2023

  *** regrets that there were errors in this student's financial aid packaging. At this time, Financial Aid managers are reviewing every detail of the student's financial aid and we are communicating with the student internally, as federal FERPA regulations prevent us from posting those details in this public forum. *** endeavors to process financial aid without mistakes but with the number of students in our enrollment, it is a challenge to avoid an occasional mistake.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have finished all of the coursework required for my bachelor's degree. However, I cannot finish the program, i.e., graduate, without completing the clinical portion that consists of 80 hours of shadowing a BSN prepared nurse. I have been trying to achieve this feat since February.
  I have exchanged 20+ emails trying to get placement. They told me in July that I was being placed at a location. They never told me to fill out a placement form until November. I sent an email and they said they would place me. I trusted their word. I am not asking for special treatment. I am just asking for this process to make sense! I work 40 + hours per week. I am supposed to “beat the streets” after hours (when clinics are closing) to find a nurse to follow around and watch work for 80 hours. (The clinicals are 100% hands-off) I am also supposed to trust that WGU is working in my best interest, but I keep catching them in lies and at this point, it feels like the whole “clinical” thing is a song-and-dance to get another term worth of tuition. I am at my wits end and at month 9 of trying to finish these clinicals, I cannot help but feel led on. I know that I am not the only student struggling with this. Every WGU chat room and message board are inundated with the same sentiments.
  
  At this point, I have 16 days left in my term and I am mentally preparing to shell out $1500 to follow a nurse around for 80 hours so I can get this degree that I have worked so hard for. BTW: This is the 2nd term that I have rolled over b/c I could not obtain clinical placement.

  Business Response

  Date: 11/15/2023

  WGU has a secure internal student complaint policy and process which would have been the appropriate venue to resolve this complaint. The complaint will be handled internally by WGU. The Family Educational Rights and Privacy Act (FERPA) prevents WGU from resolving this complaint in this public forum.

  Customer Answer

  Date: 11/19/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****