Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Furniture Stores

R.C. Willey Home Furnishings

Headquarters

Complaints

This profile includes complaints for R.C. Willey Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

R.C. Willey Home Furnishings has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 174 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an ** refrigerator from RC Willey ********* store on March 15, 2022. The refrigerator has a problem with not overheating. It commonly has the designation FF, E, on the display. We reported it to ** and they have come down and repaired it. It started displaying the same thing again. We've asked him to come out now a third time. I called and spoke with the ********* stores operation manager, and found him less than helpful. He did not want to deal with the issue and only pushed me back to **. I explained to him that we've had trouble with ** appliances in the past period we found that they do not engineer, nor test their products before putting them to market. They basically put this on the back of the consumer. Needless to say we were trepidatious about purchasing an ** refrigerator, but the salesman, ****** stated that while that has been a thing of the past, they are not that way anymore. Based on his recommendation we went ahead and purchased this refrigerator. As we have gone through multiple repairs with **, I contacted my local store and spoke with the operations manager and he did not want to take the refrigerator back unless we paid a 20% restocking fee. We wouldn't have purchased the refrigerator if we were not recommended by ****** the RC Willey salesman. It seems like RC Willey knows that some of these products and brands are defective, yet they push them. They should be held accountable for the brands that they sell. They know that there are problems with them and continue to sell them Even so. The operational manager did not want to help in any way. I'm asking for this to be returned and to get a different product because of the difficulties we are having. I do not wanna speak with that operational manager anymore. He was very inconsiderate.

      Business Response

      Date: 08/02/2022

      We are sorry for the problems you are having with your refrigerator. Your error code indicates the the freezer fan is having problems. This is not one of the common problems ** was working though in the past.

      You still have a manufacture warranty, and we would be glad to facilitate writing you a new work order. Because of the manufacturer's warranty, out hands are tied in just giving you a new fridge. It is totally up to ** to determine if they are going to do a repair or decide a unit is unrepairable. From past experience, ** will replace a fan or motor 3 times before deciding an item is unrepairable.

      If you could provide us with the serial number of the fridge, I will be happy to write up a ** service ticket and get a repairman on the way for you.

    • Initial Complaint

      Date:07/31/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a leather couch/sectional and ottoman. Paid over $10,000 for it. On delivery day they did not have the ottoman and said it was left off the truck. We were assured not to worry they would get it out on another truck. The ottoman never arrived.
      We have called no less then 15x over last 4 months. Everytime we call we get the runaround. The day we called when it was not on the truck we were very clear if you don't have the piece don't leave the couch because we don't want it.
      Since that day every time we call we get told the salesman will call you back, the manager will call you back or someone else will call us back. Never received any calls. We have been to the store and nobody is ever available to help. Again we are told someone will call you. At this point the couch is useless to us without all the pieces. We want all our money back. You can't match the piece. We have attempted by phone and in person to get help over 16x.

      Business Response

      Date: 08/01/2022

      We are sorry for the runaround you received from our California store.

      We have your ottoman in the SLC warehouse and can have it delivered to you in 12-14 days.

      Please respond to [email protected] to set a delivery date.

    • Initial Complaint

      Date:07/28/2022

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are purchasing a love seat from RC ***** **** ******, whom we have done a lot of business with before. We were informed by email it would be delivered today. At 7 am this morning they called (and woke us up) to inform us it would be another week before we would receive *************! Are we supposed to sit on the floor? This store is incompetent and that suggests to me they must have a management problem. This will be our last business deal with them and I will encourage others to shop else where!

      Business Response

      Date: 07/29/2022

      We do apologize that the delivery team in **** did not act in the most professional manner.

      I have forwarded your complaint to the store manager, instructing them to schedule you ASAP.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ****** queen ******** July 2021. I was told they were both warrantied for 10 yrs. They are both already rutted, & the twin has a break/ crease from 1 side to another. In Feb 2022 i contacted the warranty ****,they came out & measured & took pics. 2 weeks later i received a denial of warranty letter. The letter said it was regular wear. It also said the twin bed warranty was voided because their is no box springs. Most beds now are platform beds, so i feel thats really shady. I bought that twin platform bed from RC Willey 9 yrs ago. In June i contacted the warranty **** again they came out measured & took pics -the guy was here for less than 5 minutes. Again i received a denial letter. Because my sciatic pain was so bad i bought a new ******** from Amazon. I also purchased the same ******** in a twin for my 87 yr old mother. I contacted (emailed) RCWilley customer service 2 weeks ago, voicing my disappointment with them & only requested that they remove & dispose of their horrible ********es. I didnt request any type of refund. I havent received a response. I only want them to respond and address my concerns directly & take my ********es away- the warranty **** is an independent company. For reference I weigh 114 & my mom weighs 150

      Business Response

      Date: 07/21/2022

      Both times the manufacturer found that the impressions measured in the mattresses were due to normal body impressions and that there was no manufacturer defect. RC Willey will only pick up product being returned to RC Willey, we do not offer a disposal service for sanitation and safety purposes.

      Business Response

      Date: 07/27/2022

      We cannot send out RC Willey employees to inspect those mattress's during the Warranty Exchange process, Unfortunately we have to use our third party as they are authorized to make those decisions, We also cannot send out drivers to pick-up the mattress without a authorized Warranty exchange already set-up i do apologize for the inconvenience and stress

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.