Reviews

This profile includes reviews for R.C. Willey Home Furnishings's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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R.C. Willey Home Furnishings has 20 locations, listed below.

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  R.C. Willey Home Furnishings

  2301 S 300 W Salt Lake City, UT 84115-2516

  
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  RC Willey Home Furnishings

  20 N Stephanie St Henderson, NV 89074-8079

  
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  R.C. Willey

  8340 Delta Shores Cir S Sacramento, CA 95832-9102

  
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  R.C. Willey Home Furnishings

  2205 N 1400 W Layton, UT 84041-1525

  
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  RC Willey Home Furnishings

  4300 Flossmoor St Ste 100 Las Vegas, NV 89115

  

Review Details

• Review fromPamela L

  Date: 07/10/2025

  5 stars
  The salesman was extremely helpful and the delivery men were so professional and helpful

• Review fromTamara G

  Date: 06/19/2025

  5 stars

  Tamara G

  Date: 06/19/2025

  The delivery was excellent!! The 2 delivery men were very professional and efficient. I would definitely recommend RC Willey!
  

  R.C. Willey Home Furnishings

  Date: 06/21/2025

  Thank you so much for the 5 stars, ******! We are so happy to hear that our delivery team was professional and efficient with your delivery. We very much appreciate your business and recommendation, hope to see you again soon!
  

  R.C. Willey Home Furnishings

  Date: 06/24/2025

  Thank you for your review.We are glad the delivery team did a good job with your new items.

• Review fromMeg A

  Date: 06/10/2025

  1 star

  Meg A

  Date: 06/10/2025

  Dishonest to the core. Selling GE Refrigerators without disclosing that they are not GE. ******* to a **************** They say you have to use ** warranty but you can't get ahold of **. Their system is down. You can't make an appt on line. You have to hold for 45 minutes and you may not get anyone. They have no service. **************** is a joke. Don't buy ** and don't buy from RC Willey
  

  R.C. Willey Home Furnishings

  Date: 06/12/2025

  Hi ********! The fridge you purchased is under **'s first year warranty. RC Willey does not repair appliances and so you have to work with ** directly for service. You can do that either by calling them or submitting a service request online. The number you have been provided multiple times in your other reviews is accurate and does connect to GE. We have tested it to confirm. That number again is ************. The website to submit online service request is also working as normal, that has also been tested. You can find that website here: *************************************************************** .

• Review fromLinda D

  Date: 04/30/2025

  1 star

  Linda D

  Date: 04/30/2025

  Bought washer/dryer. Paid for delivery and installation. Incompetent deliver drivers dropped it in my hallway and left it. Refused to hook it up. I PAID for this service. Management did not even offer a refund or solution. 70 years old. Spent close to $2700. DoNOT buy from R C Willey unless you want to be cheated
  

  R.C. Willey Home Furnishings

  Date: 05/01/2025

  Hi *****! I apologize for the inconvenience you experienced. Our drivers were unable to install your washer and dryer due to your home not having accessible plugs or drainage for the appliances. The pictures they took of your delivery do show the washer and dryer put in place, not left in your hallway. Our drivers can only do basic set up and everything needs to be accessible for them to complete the set up. Please call our Reno store at ************ if you need any other assistance.

• Review fromRaechell G

  Date: 04/17/2025

  1 star

  Raechell G

  Date: 04/17/2025

  Poor quality furniture, will do anything not to honor warranty.
  

  R.C. Willey Home Furnishings

  Date: 04/19/2025

  Hello ********, we apologize you did not have the best experience with us.Would you be willing to E-Mail us at ******************************************* with your Account number, Phone number, or Order number alongside a brief explanation of what happened, so we can look into your issue further?Thank you.

• Review fromMarissa C

  Date: 03/31/2025

  1 star

  Marissa C

  Date: 03/31/2025

  Have shopped here previously and had a good experience. **************** from the front door, to the sales floor, to the register was 0/10.
  

  R.C. Willey Home Furnishings

  Date: 04/01/2025

  Hi *******! I apologize for the inconvenience you have experienced. Please call our customer service at ************ if you need any assistance.

• Review fromPam L.

  Date: 03/14/2025

  2 stars

  Pam L.

  Date: 03/14/2025

  We ordered a dryer in Oct it came and did not work delivery tech said there where none left in warehouse. After supervisor next day said there was 2 in warehouse and changed our order we told them we wanted a different dryer she changed order again and didn't check the 12 months no interest. I got a late payment notice looked at it and noticed an interest charge. I went on line and made a payment. I have never had a late payment in over 5 years. I called and asked them to look into it she said all supervisors where in a meeting and she would call me back at 3:00 pm. Never heard back. When I called today they said was not within 30 days nothing could be done. I did call within 30 day of late charge. there are alot of furniture stores will not be visiting again.
  

  R.C. Willey Home Furnishings

  Date: 03/15/2025

  Hello ***, We apologize for the inconvenience with your order. We would recommend reaching out to our billing office so they can take a look at your account and see if there are any options available for your order. You may reach our billing office at,************** Monday-Saturday 7AM - 8PM MST Thank you.

  Pam L.

  Date: 04/03/2025

  I called RC WIlley. They said the same thing I asked to talk to supervisor and was told they would say the same thing in other words no. Was speaking to someone off shore. Will not do business with them again plenty of other places to go to.

• Review fromLizbeth B

  Date: 03/12/2025

  1 star

  Lizbeth B

  Date: 03/12/2025

  We purchased a couch from R.C. Willey last April and a few months later the seats began sinking in. We called RC Willey to have them come out and look at it/replace the defective couch. The service tech came out to look at and said it was in fact defective and they would be ordering the replacement seats for us. We then got a phone call from customer service saying the parts would not be available until February comes and goes and we call them to ask what was up with the couch parts. They then said yeah more like April. (Mind you this couch is incredibly uncomfortable to sit on because of the sagging/broken parts.) Then we got a phone call from RC ***** saying the parts were in and do we want to pick them up or have them delivered we paid for delivery so of course that's what we asked for. Two days later a parts person came without the new couch pieces, and said he was their to pickup our couch. We inquired about where the new couch was and they said they no longer have both pieces available and they could only replace one piece. Obviously this is not going to work lol. The service guy then suggested we go into the store explain what happened and trade it for a different couch. We went in and the customer service person talked to a manager who approved the switch. We found what we wanted but apparently they had to wait for the service department to release the two pieces before we could do the trade. So we left and went back to the store again to get it solved. The person we spoke to this time had no idea what we were even talking about, and we had to go through all of this again. They then said ok yeah we will replace the couch, but parts still has them in their system and we can't do anything yet. LOL! I got a call today and the girl was like hey do you still want your new couch? I was like yeah with the replacement of the old could right? She again had 0 idea what was going on. Now they have changed their minds about replacing a couch still under warranty.
  

  R.C. Willey Home Furnishings

  Date: 03/14/2025

  Hi *******! I apologize for the inconvenience and frustration you have experienced. Our technicians help facilitate the manufacturer's warranty and the warranty is for repairs, not replacement. The technician notes are submitted to the manufacturer who then determines what needs to be done to repair your furniture and they authorized to repair your furniture. The manufacturer has determined that your furniture can be repaired with the replacement parts. We just need to bring the items into our shop for repairs because they cannot be done by our technicians in your home. The manufacturer and our service department have not authorized any sort of return and so we cannot move forward with that. You will have to call our customer service at ************ to schedule your furniture to be picked up for repair in our shop.

• Review fromDawn W

  Date: 01/27/2025

  2 stars

  Dawn W

  Date: 01/27/2025

  I had purchased below which arrived damaged. Reaching out to RC Willey I was instructed to work with the vendor directly to request replacement parts. During my next move the cabinet collapsed. Extremely poor quality and service.Adept Storage Craftsman Oak Storage Cabinet ADEPT STORAGE CABINET OAK 422474/ADPT_CBNT SKU : 111......47
  

  R.C. Willey Home Furnishings

  Date: 01/28/2025

  Hi ****! The cabinet you are referring to is one that you purchased in January 2022. As we informed you in the emails you sent, RC Willey is not responsible for damage caused during a move. That is the responsibility of the movers. Since the cabinet only had a one-year warranty, there is, unfortunately, nothing we can do for you.

  Dawn W

  Date: 01/31/2025

  Thank you for your reply. As I mentioned previously, my experience began with my initial purchase from RC Willey, which unfortunately arrived damaged. This was quite disappointing, and to add to my frustration, I was informed by RC Willey that I needed to work directly with the manufacturer for replacement parts. I had provided original photos and vendor interaction.

• Review fromTony F

  Date: 01/24/2025

  1 star

  Tony F

  Date: 01/24/2025

  Wow, what a terrible purchase/customer experience at ********************** today. It began when I purchased a product on-line at what seemed like a good deal. The product arrived (eventually!) and, alas, it was the wrong item. It was, in fact, the version/model beneath the one I ordered. I ordered the Wiim Amp Pro. They sent me the Wiim Amp. It's like ordering the 6 cylinder motor on a new car and the dealership delivering you the 4 cylinder motor and then telling you "well they look the same"...which is what they basically did at the store! I started by phoning Customer Support and they told me to take it to the local store and exchange it for the correct model. I drove 30 minutes to the store and then proceeded to wait 30 minutes while "computer challenged" staff hand wrote information and passed it around...seriously, I was actually laughing. The store was completely clueless and inefficient -- although always polite, so I guess that counts for something. Turns out they simply don't carry the Wiim Amp Pro, despite their website STILL showing that it is available for sale for $299 ("Click to Add to Cart" -- be forewarned, don't do that!). Did they offer any, you know, compensation or remedy for their "bait and switch" tactic? Of course not. "Sorry" was what I got -- and a shoulder shrug. That's an hour and half of frustration time I'll never get back. And btw, I should add that this "bait and switch" wasn't (I truly believe) intentional or evil on ***'s part. They are just a really lousy organization, run as far as I can tell entirely by "computer challenged" (not saying 'old'!) people. I mean no wonder Amazon just EATS these kinds of retailers for lunch. What is the value add of buying electronics from *** versus one-click, next day ******? And if things ever go off the rails with Amazon (rare in my experience) they bend over backwards to remedy the situation. RC Willey....well, folks, just don't go there. You'll regret it. They are hopeless.
  

  R.C. Willey Home Furnishings

  Date: 01/27/2025

  Hi ****! I apologize for the inconvenience and frustration you have experienced. We looked into this and it does look like we have the item listed as the Pro on our website when it is not the Pro model. We have passed this information along to our web developers so they can address this. Our records do show that your order has been returned and refunded. Please call our online help desk at ************, option 1 if you need further assistance.