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Business Profile

Jewelry Stores

Morgan Jewelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for Morgan Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan Jewelers has 9 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with Morgan Jewelers, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/29/2024

      All our customers are provided a copy of their contract at the time of purchase. We can also provide you with a copy of the contract if you contact our credit department at ************ or email them at *********************************.

      Thank you

    • Initial Complaint

      Date:05/17/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Morgan Jewelers, I do not have a contract with Morgan Jewelers, they did not provide me with the original contract as i requested

      Business Response

      Date: 05/20/2024

      All our credit customers are given a copy of their Credit Account Disclosures Statement at the time the credit application is filled out as well as a copy of the signed sales agreement for their purchase at the time the purchase it made. You may obtain a copy of your signed credit application and signed sales agreement by contacting our collections legal department. 

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 or 4 itemsbof jewelry from this company in the past approximately 8 months. I have been making my payments and also money down on items when purchasing them. I recently ran into some problems, when my bank account, ***** fargo, was hacked into. I notified them that I would get the money owed to them caught up as soon as i was able to because ***** had frozen my account and money. They seemed okay, but suddenly they started calling my family and friends harassing them. I called morgans and explained the situation again giving them an update on phone number and that I would be updating my account with a payment asap when my funds were available. I had alot of creditors i had to get caught up with, i.e gas, electricity. They then called me several times and left threatening messages on my phone. This was uncalled for, i had already made an effort to take care of everything, and when i called them again, they proceeded to threaten me, saying pay up or take back the merchandise to the store. I was angry and humiliated, and felt they had crossed the line. I took the utems back, and asked for a refund of the payments and proof of return of merchandise. This was over 2 weeks ago. I feel like i have been more than patient. I just want to be reimbursed and my account closed, with no further dealings with this company. They di not know how to treat people.

      Business Response

      Date: 09/18/2023

      Morgan Jewelers has reviewed the customers credit file. Her account was in default, she had made several promises to bring the account current. Those promises were not kept, and she was given the option to do a voluntary repossession. She brought in the merchandise, and we cleared her account of any remaining amounts owed. When a repossession is done, we do not return any monies paid as we are taking back used merchandise that is not available for resell.

    Morgan Jewelers is NOT a BBB Accredited Business.

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