We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Gear Launch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Gear Launch, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gear Launch, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a GOLD STAR t-shirt on March 20, 2025 The amount for T-Shirt was $23.95 I had express printing added for the amount $4.99.Shipped was $6.69 Shipping Warranty was .99 Taxes was $2.63 For a total of $40.24 Delivery date was March 26, to March 28, 2025 I never received my package.I texted them, they told me to ask my neighbors. My neighbors told me no. I believe my neighbors.I texted them back, there told me to use the TRACKING NUMBER.I tried doing that. The TRACKING NUMBER WAS WRONG. I texted them again, asking for the correct tracking number.I never received an answer back. I texted them again, still no response.

      Business Response

      Date: 04/25/2025

      Hello *****,

      Thank you for your message.

      Our Customer Support team reached out to you last Wednesday to let you know that your order was returned to the sender. Wed be happy to resend your package, but we first need you to confirm your shipping address and a few additional details.

      Please check your email inbox (and spam/junk folder just in case), and respond to our team so we can move forward with reshipping your order.

      We look forward to hearing from you.

      Best,
      GearLaunch

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:08/19/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a product online, later learned it could be a scam. I cancelled my debit card. After a long delay, I received something from them, which I did not order. I want to file a complaint & have this company investigated.Thank you,*********************

      Business Response

      Date: 08/22/2022

      ****************,

      We do apologize for the issue with your order. One of our agents has just sent you an email requesting a picture of the item you have received. Because we want to save our clients the trouble and expense of a return, all we request is a photo displaying the problem and we can resolve this for you.
       
      If you'd prefer to ship the item back to ** for a refund instead, please ship the items to : 
      Customer Service Returns
      5570 ***************
      Suite 900
      **************, ** 84104
      *************

      Please include the following information with your return:
      Order Number  
      First/Last Name
      Your Email Address
      Reason for Return

      Please note that we are not able to provide shipping labels; customers are responsible for return shipping rates. We would recommend you send your parcel with tracking and retain the tracking number or keep the receipt in case the parcel goes astray in the post. The refund will be processed once we receive the item back. 


      Regards,
      Customer Service Team

      Customer Answer

      Date: 08/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however I continue to believe this operation is a scam.

      Sincerely,

      *********************

    Gear Launch, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.