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Business Profile

Payday Loans

Loanpoint USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payday Loans.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called and said they were from Loan Point USA and I had taken out a loan in 2018 in the amount of $712.00 and now I owe $1300 because I didn't pay the loan back. I have never heard of this place, nor did I get a loan from anyone.

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The collection Company MRS has been harassing me about a loan they said I took out in 2019 and I have never taken out a loan with them and don't know who they are. They are harassing me stating that they are going to put this on my credit report and take me to court. I have never heard of them and did not take out a loan with this company. They said they have my information and sent me a letter in the mail which is not true. I asked Amber Johnson who I was speaking with to give me the information to contact them and she hung up on me. She stated an old address that I had in 2006 and my new address. They have my last four numbers of my social and I don't know how they got that information. This is a scam and I am tired of being harassed by them weekly. They never told me the amount I supposedly owed.

  • Initial Complaint

    Date:11/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called me saying I owe them money and won't stop calling threatening my credit report as well as court.

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a called from MRS Collections saying I owe Loan Point USA. I’ve never heard of either of these companies and do not owe anyone. They said the loan amount was $600 and now I owe $1100 after taxes and penalties. It’s a scam.

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get a call 3 times every week from a company called BKL. They supposedly represent a company called Loan Point USA. They claim I have an outstanding loan from them and they are trying to collect it. They have me working with a company called Poco Technologies. I have never worked for that company. I have never taken a loan out with Loan Point USA. They claim they are sending my case to "your local court for processing. You can fight it out with them." I am tired of being harassed multiple times a day every week now for the past few months. This is definitely a scam operation. How do I get them to stop calling me?

Loanpoint USA is NOT a BBB Accredited Business.

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